AutoLand Toyota

worst sales experience ever This dealership treated me disrespectfully. They just plain ignored me. The managers are the real problem. A real lack of professionalism. An examp This dealership treated me disrespectfully. They just plain ignored me. The managers are the real problem. A real lack of professionalism. An example of which, the management promptly deleted a statement about my experience on the company's web site. Funny that a dealership that size would have so few current customer testimonials and no negative comments posted. Bottom line, I would never buy so much as an oil filter let alone a vehicle from Autoland in Springfield. Beware! More

Great, fast service. This is the third time I purchase a car from this dealership. Service was very good, the process was smooth, quick and Freddy Castillo was friendly an This is the third time I purchase a car from this dealership. Service was very good, the process was smooth, quick and Freddy Castillo was friendly and helpful in getting us the best deal on the car. I would highly recommend this dealership to anyone who wants to purchase a car. More

Worst car service & poor customer service The first experience I had was terrible, weeks after purchasing a "certified" used car I had an issue with a tire. I waited 3hrs. Nobody came to me or The first experience I had was terrible, weeks after purchasing a "certified" used car I had an issue with a tire. I waited 3hrs. Nobody came to me or gave me an update on my car when I went to check on status they hadn't even touched my car! Then after speaking to probably every employee and manager another hour later they tell me the tire issue is not under warranty when I had purchased tire warranty!! Really?!! And then they wanted me to spend $$ on an oil change I can get at Firestone for half the price! I went back for a recall, I had no choice but to go back, I checked after 1hr wait and they treated me like I was a bother, the service rep. Said its only been an hour we are still checking.. 0 on customer service, I was already stressed over missing work and was treated as if it was my fault the car has a recall... I will not recommend this service dept. I was much happier with the Toyota service they were better trained and had Better customer service skills, the waiting area had food and drinks while you wait, Chrysler, Jeep, Dodge only have coffee and water and make you wait for hours... Sad you pay for warraties and to buy a car but get treated as a burden. More

Worst experience of my life This is by far the worst customer service experience I have ever had. First my Air conditioner was not working and took it to autoland for repair. I w This is by far the worst customer service experience I have ever had. First my Air conditioner was not working and took it to autoland for repair. I was promised a call back in about 3 days. It was a week later and no word on my vehicle so I called. I spoke to the parts advisor Santiago vega who stated the car was not ready. When asked why I was not advised by the third day he stated very rudely he's busy and has no time to keep people updated. I told him it's his job to make sure the vehicles are repaired or at least provide notice within a reasonable amount of time. I don't think he liked that statement to which he asked where I worked. I told him that it's not relevant where I work and that he should just do his job. He then asked where I worked, when I asked why do you need to know, he said don't worry about it you will find out. I immediately asked to speak to his supervisor Alan Rosenberg who apologized. He assured me that I would deal with directly and due to the time and the threat that was issued to me that the repair would be free of charge but would take another week. I asked for a loaner vehicle to which he stated would not be possible. A week goes by and they tell me the hose was the problem with the air conditioning and it was replaced. I leave the lot and on the way home the air conditioning does not work. I call back and Alan tells me to bring it in so I do the following day. Again he tells me it will be some time but this time provides me a loaner vehicle after I asked being aggravated for my vehicle being there for almost 3 weeks now. Then after he provides the loaner I ask why did they lie to me about not providing loaners. He ignored my question. I leave my vehicle there after a few days I reciece a call and Alan states that a rock shot up under the engine and hit the condenser in the air conditioning unit. It seemed sketchy and he proceeded to state it will be 600 dollars. At this point it sounded like they just wanted to make money from the whole ordeal. I stated no I'm not paying for a service you promised would be fixed and a rock flying under the engine and damaging the air conditioner within one day seemed farfetched and made up. So I asked to see the part with the damage to which he stated he could not do that. I then proceeded to ask to speak to Michael Maffuci. And Alan hesitated but eventually complied, I sat in an office to which Michael flat out told me they were no longer dealing with my vehicle for free and stated the repair would be 600. I said fine but I want to see the part Alan claimed was hit with a rock. Michael then told me that he would not provide it and if I did not like it I could leave. I told him what about the 4 weeks I left my vehicle here without it being repaired and what about the complaint against the threat I received in which I did nothing about. I stated its fine and they could fix the ac unit for the 600, this was in November. I left the lot a week later with a "repaired" unit, and due to the now cold weather in New Jersey I could not really test the air conditioning but I was advised by Alan that I am covered under the warranty and have nothing to worry about for 24 months. It is not June 2016 not even a year later and the warm weather returned. Guess what the air conditioning does not work I returned and attempted to get it fixed under the warranty that was promised and what a surprise it's not covered because it's a different part. I honestly think the service department did not know how to repair the issue and just kept guessing. 3 repairs later and still the same issue. I called and they told me they would not fix it and to not bring my vehicle there. This is a warning to everyone, they'll be nice seeing you the vehicle but when it comes to service or any type of customer satisfaction they don't care about you. My lawyer will be contacting them. More

Go somewhere else!! Buyer beware This has been the worst lease experience I have ever had ,I have leased multiple vehicles from another dealership prior to this. We decided to try a This has been the worst lease experience I have ever had ,I have leased multiple vehicles from another dealership prior to this. We decided to try a Toyota instead of a Honda this time and went to Autoland, after negotiating a down payment and monthly payment the finance manager tries to leach more money a month for all these different options, one being gap insurance($97/month) that was always included in my Honda. Now at the end we happily went back to Honda and have the pre inspection company come out to look at the van per the Toyota website saying this was required, wasting from 9am-1pm and losing overtime because of the window. Now Autoland says I need an appt to return the van so they can inspect it, wasting more of my time and money lost from overtime, and oh yeah I have to keep it insured and pay for that the whole time, and yeah also there a $350 disposition fee. Ending this lease has cost me over $1000 plus a bs disposition fee More

Great and Efficient service Spoke to dealer on the phone before we came in. Told them what we wanted, the number we like and when we got here, they gave us what we wanted. No BS. Spoke to dealer on the phone before we came in. Told them what we wanted, the number we like and when we got here, they gave us what we wanted. No BS. Quick and efficient. the salesman was sincere and straight foward. More

Professional team I wasn't impressed with how I was originally greeted and treated when I entered for the first time at this dealership. I came in for a 2015 Rav4 and I wasn't impressed with how I was originally greeted and treated when I entered for the first time at this dealership. I came in for a 2015 Rav4 and was immediately told "we are sold out". I promptly stated that their website showed that they had 8 and there was a blue one I was particularly interested in, and asked if she could check her system. A minute later it was confirmed I was correct and was shown the vehicle. If I didn't do my research prior to coming in, I would have simply walked out after the first 2 minutes. I proceed to make a purchase a couple of days later and feel that I received a fair price for my purchase. Without going into the details, the process of taking delivery of the car the same evening as the purchase was very rushed and unpleasant. However, since I brought it to the attention of the management, Autoland is trying to make up for my bad experience including sincerely apologizing for what I went thru. They personally came to my job to deliver my new plates and registration and took the time to explain the feature of my new vehicle. Sometimes when you screw up, it's how you handle yourself afterwards that determines how the customer ultimate feels about your organization. They seem to be trying, so I can't ding them too much. Can't give them 5 stars but 4 stars means I'll come back if I need another car. More

Great service n experance Well the sale people was nice helpful Pervich,Melvin,Steve , really worked hard to make me happy which they did I have the car of my dreams n the best Well the sale people was nice helpful Pervich,Melvin,Steve , really worked hard to make me happy which they did I have the car of my dreams n the best price I've could've gotten family 4 ever I love this place Auto land this wasn't my first time there me n my wife have gotten cars before the deals just always gotten better thanks guys Your the best see you again thanks once again keep up the good work in my book happy customer Billy Cruz More

Autoland has it all, cars and a great salesman (Jean Rock) Autoland's showroom was spacious and comfortable it did not feel like a typical car dealership. Music was playing, food was available, families were s Autoland's showroom was spacious and comfortable it did not feel like a typical car dealership. Music was playing, food was available, families were smiling and the Autoland staff was very attentive. From start to finish Jean Rock was very attentive to my needs, and that is in his nature this is my fifth (yes people fifth) Toyota that I have leased with him. He always gives me all the information so I can make an informed decision and he never, NEVER tries to up-sell me on anything. Autoland has a lot of cars so it took me a while to look at them all but Jean Rock was always at the ready in case I had a question about anything. His, professionalism and knowledge about cars is just some of the reasons I will come back to him for every car I purchase. When it came time to process everything Billy Negron very thoroughly explained me to all the optional packages, based on my commute. When the purchase was all over I left in my new car with the peace of mind knowing I made the best decision because I was well informed. How many people can really say that? I highly recommend Autoland to family and friends. More

professional, courteous, industrious and expeditious Very good experience, worked dilligently to make deal happen. I would recommend this dealership to friends and family. They worked past their working Very good experience, worked dilligently to make deal happen. I would recommend this dealership to friends and family. They worked past their working hours to make this de work More