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AutoLand Toyota
Springfield, NJ
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677 Reviews of AutoLand Toyota
Mr. David Wong was courteous, and he informed me of all that would be done to my car. He followed up to ensure that my wait was due to what was being done. I am satisfied with the service. that would be done to my car. He followed up to ensure that my wait was due to what was being done. I am satisfied with the service. More
My vehicle purchase of a certified pre owned toyota was done with the help of Philobateer Riad and finance manager Frank Rodriguez. After many negative interactions and phony deals with past dealerships, i done with the help of Philobateer Riad and finance manager Frank Rodriguez. After many negative interactions and phony deals with past dealerships, i came in with a defensive mindset when i arrived at autoland toyota. But when Philobateer sat down with me and was very transparent with pricing and the vehicle’s history, i felt very good with my purchase decision at this dealership and Finance Manager Frank Rodriguez did not pressure me into opting into any extras i wasnt interested in to begin with. I highly recommend this dealership and would like to thank and acknowledge Philobateer and Frank for their great customer service and honesty and for making this vehicle purchase a good experience! More
It was fine-I did not appreciate that I was told that I could not use my car to go to the bank to get cash due to a problem with my debit card. I came there for an oil change which I had a coupon for but e could not use my car to go to the bank to get cash due to a problem with my debit card. I came there for an oil change which I had a coupon for but ended up needing to purchase a part for a leaking valve of some sort which was nearly $300…I was disappointed in the fact that the only money I owed was the balance of the oil change because they hadn’t place the part on my due to me having to pay first. The service tech was absolutely wonderful as he took time out of his busy day to drive me to the bank. He explained the services needed and went through it all with me. More
Very friendly and helpful. Felt like they really wanted to get a deal that was doeable for me and I was comfortable with. Great follow up too Felt like they really wanted to get a deal that was doeable for me and I was comfortable with. Great follow up too More
I went to the service center for a scheduled maintenance service. Gwen was my advisor and she went above and beyond to understand my situation and to give me sound and pertinent advice. Very courteous and p service. Gwen was my advisor and she went above and beyond to understand my situation and to give me sound and pertinent advice. Very courteous and professional experience, I'll surely be back! More
I cannot comment on the entire dealership, but I can refer to my very pleasant experience with the service department. I make it a point to contact David Wong in the service department whenever I have a refer to my very pleasant experience with the service department. I make it a point to contact David Wong in the service department whenever I have a need or concern. He has proven very responsive. He also constantly reminds me, "Mrs. Barnett, I care about your safety." That gives me such comfort and assurance. David Wong has exceptional customer service skills. I am a senior citizen. I know very little about auto maintenance and therefore depend heavily upon Mr. Wong for his expertise. All I can say is, "He is the best!! A few more employees like him will put your service department in line for an award." Please express my gratitude to him for the "world class" attention and assurance that I receive whenever I come in. Mrs. Barnett More