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AutoFair Volkswagen of Nashua

Merrimack, NH

4.7
337 Reviews

717 New Hampshire 101A

Merrimack, NH

03054

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Showing 337 reviews

December 17, 2023

Extremely Unprofessional and Rude Would not recommend this dealership to anyone that we know Will explain if contacted. More

by Hillview
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alex. ( Great). Mike when we picked up vehicle (Rude)
Dec 18, 2023 -

AutoFair Volkswagen of Nashua responded

We're truly sorry to hear about your experience. We strive for professionalism and courtesy in all our interactions, so it's disappointing to learn we fell short during your visit. We would greatly appreciate the opportunity to understand more about what happened here - please reach out at a time that works best for you. Thank you, Brian Silvia - New Car Manager - 603 943 8711

December 17, 2023

Was a great experience rite from the start our sales Asssociate Nathan Tuttle very personable answered all our questions was very professional from start to finish. Thank you so much! More

by kimm12345
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan Tuttle , Louis
Dec 18, 2023 -

AutoFair Volkswagen of Nashua responded

We're glad to know that you had a great experience with us at Autofair Volkswagen of Nashua! It's wonderful to see Nathan was able to assist and answer all your questions. We appreciate the feedback, thank you!

December 14, 2023

Service reps and technicians are knowledgeable, friendly, and prompt to return calls. If you’re lucky, you’ll work with Jamal. More

by OGJetta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamal
Dec 15, 2023 -

AutoFair Volkswagen of Nashua responded

We're glad to know our team at Autofair Volkswagen of Nashua provided you with knowledgeable and friendly service. It's great that Jamal was able to assist you! Thanks for your review—we appreciate it!

December 02, 2023

They pay attention to the needs of their customers. I’ve bought two cars from them. More

by alext
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Mendenhall
Dec 04, 2023 -

AutoFair Volkswagen of Nashua responded

Alex, we are thrilled to read the Autofair Volkswagen of Nashua team left a great impression. Thank you for your ongoing business and enjoy your new ride. Until next time!

November 21, 2023

Nick was professional and answered my questions. All of your staff is great. Your showroom is beautiful. More

by Jeanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Nov 21, 2023 -

AutoFair Volkswagen of Nashua responded

Jeanna, we're glad to know Nick and our team at Autofair Volkswagen of Nashua were able to assist you effectively. Thanks for your kind words about our showroom too!

November 17, 2023

Service was great! I had a coupon for an change $30. I got a synthetic oil change for $30 which is unheard of. The gentleman checking me in was great! He was very frien More

by Buggypie1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gentlemen at front desk
Nov 20, 2023 -

AutoFair Volkswagen of Nashua responded

We're so glad to know you had a great experience with us at Autofair Volkswagen of Nashua! We always aim to provide friendly and helpful service. Looking forward to seeing you again for your next oil change or any other needs!

November 16, 2023

Jonathon and Rob were so easy to work with Jonathon made the whole process painless and Rob explained everything. Highly recommend both More

by Wendy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathon wallace
Nov 17, 2023 -

AutoFair Volkswagen of Nashua responded

Wendy, we're delighted to know that Jonathon and Rob made your experience at Autofair Volkswagen Of Nashua a smooth one. Thanks for the recommendation!

November 15, 2023

Great customer service, they got my vehicle seen in a very timely manner and are very reliable More

by pjkalenoski6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Nov 16, 2023 -

AutoFair Volkswagen of Nashua responded

Thank you for your kind feedback for the Autofair Volkswagen Of Nashua team! We appreciate your support and are here to help with any of your future service needs.

November 15, 2023

Jordan Thomas helped me get the vehicle I wanted without any problems and the entire AutoFair staff was very helpful I highly recommend this dealer More

by Leonardo_orduno
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Thomas
Nov 16, 2023 -

AutoFair Volkswagen of Nashua responded

Leonardo, we're delighted to know that Jordan and the AutoFair team were able to assist you in finding your desired vehicle. Thanks for recommending Autofair Volkswagen Of Nashua!

November 15, 2023

The sales team is nice but they wait like sharks by the door. My experience with the final numbers guy was annoying. He was incredibly pushy and made the process frustrating instead of fun. Service departm More

by aamico179
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unsure
Nov 16, 2023 -

AutoFair Volkswagen of Nashua responded

We're sorry to read about your mixed experience with us. We aim for a friendly, non-pressuring sales environment and an efficient service department, so it's disappointing that we didn't meet those expectations this time around. Your feedback is valuable in helping us improve our customer experience moving forward. If you'd like to discuss any of these issues further or have other concerns, please don't hesitate to reach out directly at your convenience. Thank you, John Otis - Service Manager - 603 943 8740

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