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AutoFair Volkswagen of Nashua

Merrimack, NH

4.7
338 Reviews

717 New Hampshire 101A

Merrimack, NH

03054

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Showing 338 reviews

July 11, 2021

I stopped by without an appointment for a oil change and they fit me in and I was out within 1 hour. They also rotated my tires. I am satisfied with the quality of their work and the people that work in the More

by Dennisf74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Gould
July 04, 2021

Went to look at a used SportWagen, and thanks to our salesman John Mendenhall, we wound up buying it today. He was easy to deal with, genuine and honest, and answered all our questions and addressed al More

by My86renegade
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Mendenhall
July 02, 2021

Good, prompt, courteous, professional , friendly, speedy, on time, excellent, nice More

by playitagain99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Gould
June 10, 2021

2021 Passat, So Excellent salesman Excellent financial 2021 Passat, So Excellent salesman Excellent financial information Excellent instructions on features of my new car. Fast and courteous as to my More

by cgibney
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Godfrey, Alex Gould
June 01, 2021

Excellent experience staff was courteous attentive Knowledgeable and took time to listen to what we were looking for and places in the car that that was best for our needs and financial budget More

by Sevans
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick ayotte , Alex Reynolds, , Alex Gould
May 31, 2021

Many thanks to Clive Jacobs and the entire AutoFair Volkswagen Team of Nashua for the awesome, friendly, and VERY welcoming service! Clive made me feel like family. His professionalism and expertise he More

by maglisson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clive Jacobs, Dakota Derego
May 23, 2021

Apparently the cars VW makes are such poor quality that a 3 year old car can no longer pass NH state inspection. VW has no problem lying to the government about submitting fake software when it costs THEM mo More

by Gotone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andrew Borges, Jason hugh
May 24, 2021 -

AutoFair Volkswagen of Nashua responded

Thank you for taking the time to write about your recent experience at our dealership. Every day we focus on trying to provide our customers with the best possible experience while having their vehicles worked on and your vehicle was no exception. The team here at our dealership takes great pride in our dealings with our customers and ensuring that they are treated respectfully, honestly, and given a consistently great experience here. When our technicians go through vehicles when performing state inspections, they are doing so objectively while following the guidelines that are set forth by the State of New Hampshire and in no way trying to gouge any customer. We are disappointed to see that you were so frustrated with the outcome of your recent service visit and we certainly hope that you will consider us for future service visits.

May 18, 2021

Appointment was for tire exchange. They did not have the tires although the appointment was prescheduled. And they asked for 3% credit card fees! Really??? Who asks for credit card fees in 2021 ??? More

by omarsamman_83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Idk
May 12, 2021

They were very helpful with our two issues which were under warranty. They had to order one part and provided us with a loaner as we purchased the extended warranty. Everyone was very accommodating and p More

by Flanders.jm
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nadia
May 06, 2021

First off the service was on my sons car and not mine. He was given the wrong key when he left and he had things that were put as deferred that he had fixed by VW and has the paper work and the over 4,000 re More

by lisad61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
NA
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