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AutoFair Volkswagen of Nashua

Merrimack, NH

4.7
323 Reviews

717 New Hampshire 101A

Merrimack, NH

03054

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Showing 323 reviews

April 26, 2023

They told me the auxiliary water pump needed to be replaced. Took my car to another place and turns out it was the main pump! AutoFair wanted to replace an expensive part that would not have even fixe More

by awstangroom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unsure
Apr 27, 2023 -

AutoFair Volkswagen of Nashua responded

I'm sorry to hear about your experience, and I appreciate you taking the time to share your feedback with us. We strive to provide our customers with accurate and reliable diagnostics, and it's disappointing to hear that we fell short in your case. I would love the opportunity to speak with you directly to learn more about what happened and see how we can make things right. Please don't hesitate to reach out to me at any time. Thank you. John Otis - Service Manager - 603 943 8740

April 18, 2023

Advisor clearly explained the services and very pleasant. Will be back soon, thank ver much More

by pgtucker43
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jonathan Reyes
Apr 19, 2023 -

AutoFair Volkswagen of Nashua responded

Thank you so much for this great review of Autofair Volkswagen Of Nashua! We look forward to seeing you next time!

April 04, 2023

A great experience from start to finish. The team at AutoFair Volkswagen are quick and professional and explained every bit of the process along the way. I would highly recommend doing busin More

by Kevinwaning3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob
Apr 05, 2023 -

AutoFair Volkswagen of Nashua responded

Thank you so much for reviewing Autofair Volkswagen Of Nashua! We hope you have an awesome day!

April 04, 2023

Courteous, open professional shared information about the vehicle being serviced. Friendly, people skills as well. First visit, very pleasant encounter with Jonathon. More

by Newengcast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Colon
Apr 05, 2023 -

AutoFair Volkswagen of Nashua responded

It's great to hear that Jonathan took such great care of you during your visit! Thank you for choosing Autofair Volkswagen Of Nashua and for sharing your experience. Safe travels ahead!

April 01, 2023

Nick from the service center is awesome to work with. He is pleasant and thorough. He kept us updated about the situation. More

by Kathysqu2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Apr 03, 2023 -

AutoFair Volkswagen of Nashua responded

Thank you for leaving Nick and the Autofair Volkswagen Of Nashua team a five-star review! We look forward to assisting you next time.

February 28, 2023

I have always had a really great experience with Autofair VW! This time was no different Johnathan was amazing! He was even able to get me a ride to work even though their shuttle guy was off that day. Great More

by brooklaurees
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan
Feb 28, 2023 -

AutoFair Volkswagen of Nashua responded

Thank you for supporting Autofair Volkswagen Of Nashua with a five-star review! It's wonderful that Johnathan went the extra mile and ensured you were accommodated while we serviced your vehicle. Until next time!

February 21, 2023

Disappointing. My vehicle failed inspection but the cost to fix the problem is OUTRAGEOUS. And the service tech forgot to give me back my registrations. I live an h More

by Colby7711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan colon
Feb 22, 2023 -

AutoFair Volkswagen of Nashua responded

I am sorry that you had this experience, Colby. We strive to provide thorough and cost-effective service to our clients. It is disappointing to see that we fell short. If there is anything I can do to improve your experience now, please don't hesitate to reach out. Thank you, John Otis - Service Manager - 603 943 8740

February 16, 2023

Had a great experience with Nick in the service department. He was very professional, explained all the details of the service and kept me in the loop on how things were going. Overall, such a More

by Steve H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Feb 16, 2023 -

AutoFair Volkswagen of Nashua responded

Steve, we are pleased to hear that your recent service experience with Nick went smoothly! Thank you for supporting Autofair Volkswagen Of Nashua with your 5-star review!

February 13, 2023

Jonathan Colon-Reyes was very polite, honest and informative. He let me know at the end of the service that I didn't need tire rotation after all. Hope he stays at VW for a long time!!! 🙂 More

by SunShine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Colon-Reyes
Feb 13, 2023 -

AutoFair Volkswagen of Nashua responded

Thank you for the review! We are so glad to hear that Jonathan delivered such a successful service experience. Drive safely, and we hope to see you back again at Autofair Volkswagen Of Nashua!

February 13, 2023

Nick was able to set up and take care of all the issues we had with the Tiguan. More

by Brice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Petrain
Feb 14, 2023 -

AutoFair Volkswagen of Nashua responded

Thanks for the excellent review of Autofair Volkswagen Of Nashua, Brice! Nick will appreciate the shoutout!

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