AutoFair Toyota of Tewksbury

Staff was very helpful. They explained everything in detail. I had an issue with the rental car I chose and they went out of their way to find a different car that fit my ne They explained everything in detail. I had an issue with the rental car I chose and they went out of their way to find a different car that fit my needs. Prices seemed a little high but I’m not sure what the going price is. More

The Service department is really very helpful and don't try to sell you something you don't need. try to sell you something you don't need. More

Took 6calls to dealer/toyota to get the second key for my car. Had to go to dealer twice and wait 2+hrs for it to get programmed and now the car is telling me to call the dealer- ugh!!! car. Had to go to dealer twice and wait 2+hrs for it to get programmed and now the car is telling me to call the dealer- ugh!!! More

Great service. Went beyond the basics. Fixed a small issue without charge in addition to completing what I requested. Went beyond the basics. Fixed a small issue without charge in addition to completing what I requested. More

I have never had a bad experience at this AutoFair location . They always answer my questions and concerns.. I highly recommend AutoFair of Tewksbury. location . They always answer my questions and concerns.. I highly recommend AutoFair of Tewksbury. More

We brought our car in for tire rotation February 6th. Our wait time was satisfactory. Nate always goes above and and beyond as far as customer satisfaction goes. He's a great asset for Toyota. Thank Our wait time was satisfactory. Nate always goes above and and beyond as far as customer satisfaction goes. He's a great asset for Toyota. Thanks, Nate for always being so helpful. More

Very good service and customer service, we are very pleased and the work very well performed. pleased and the work very well performed. More

Deceptive ad from the dealership was not honored when I brought my car in for service. I will NOT return for any service on either of my Toyotas. They lost me as a customer brought my car in for service. I will NOT return for any service on either of my Toyotas. They lost me as a customer More

TERRIBLE SERVICE DEPARTMENT! I don’t know how the sales dept of this dealer is, but the service department is terrible. I made an appointment for an oil change only and when I ar I don’t know how the sales dept of this dealer is, but the service department is terrible. I made an appointment for an oil change only and when I arrived, the check in area was chaos. There was no clear check in process so customers had to self organize. There wasn’t even a way to queue up. Once I went to check in, I was told the wait would be two hours, possibly more. I confirmed that was the case for an appointment vs a walk in and he said yes. I then asked if they overbooked and he said no, they book appointments in 15 min increments. When asked how long an oil change takes, he said approximately 30 minutes. Conclusion, they double book for a simple service and it can only get worse if anything else comes up. If you think you’ll have a timely service at this dealer, think again and multiply the wait time by a minimum of 4. More

Incredible experience, especially David J at service! What a guy. Really appreciate his assistance with my PPI What a guy. Really appreciate his assistance with my PPI More