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AutoFair Toyota of Tewksbury

Tewksbury, MA

4.6
585 Reviews

468 Main Street

Tewksbury, MA

01876

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Showing 585 reviews

July 28, 2024

Excellent service. Quickly identitied reported issue and resolved it quickly. Provided video feedback on the resolution to the reported problem. I am extremely sati More

by paladin2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany
Jul 29, 2024 -

AutoFair Toyota of Tewksbury responded

Thank you for sharing your positive experience! We're glad to hear that Tiffany and our technician at AutoFair Toyota of Tewksbury provided excellent service and resolved the issue promptly. Safe travels!

July 28, 2024

I was just looking at this ad and the person I asked to speak with is listed on this ad and the person I talked to said he didn't work there anymore! His name is Cody La Fortune and I worked with him a More

by dianasalemi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mackenzie Hayes, Roger Barron
Sep 18, 2024 -

AutoFair Toyota of Tewksbury responded

Diana, I'm sorry to hear about your experience and the confusion regarding Cody. We strive for transparency and it sounds like there was a mix-up here. If you'd like to discuss this further or have any other concerns, please feel free to reach out. Thank you, Amelia Fragale - Director of Business Development - afragale@autofairtoyota.com

July 27, 2024

I have been coming to this dealership for 20 years. (Previously Ira). The reason I keep coming back is because of the outstanding customer service that I get each and every time from David Joyce. In th More

by Smugford726
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Joyce
Jul 29, 2024 -

AutoFair Toyota of Tewksbury responded

Thank you for your loyalty over the past 20 years! We're delighted to hear that David Joyce consistently provides outstanding customer service at AutoFair Toyota of Tewksbury. We appreciate your continued support and look forward to serving you in the future!

July 26, 2024

We bought our new truck from Jacqueline Carrion, and she was excellent to work with! More

by nick
Recommend Dealer
Yes
Employees Worked With
Jacqueline Carrion
Jul 26, 2024 -

AutoFair Toyota of Tewksbury responded

Nick, congrats on your new truck! The AutoFair Toyota of Tewksbury team is happy to hear you had a five-star experience with Jacqueline. Enjoy the ride!

July 26, 2024

They were perfect. I was there the day the computers were all down andnthey still did the maintenence work. The Toyota in watertown couldn't do anything that day. Thank More

by dantonellis17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know their names
Jul 29, 2024 -

AutoFair Toyota of Tewksbury responded

We're glad to hear our team at AutoFair Toyota of Tewksbury could assist you even with the computers down. Thanks for choosing us over Watertown!

July 26, 2024

AutoFair Toyota of Tewksbury is excellent services and I love to bring my car back More

by 2012 Camry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Silva
Jul 29, 2024 -

AutoFair Toyota of Tewksbury responded

Thank you for leaving AutoFair Toyota of Tewksbury a five-star review. We are happy to hear that our team continues to provide excellent service. See you next time!

July 22, 2024

Juan in the Service Department was very helpful and professional. The work was done in good time, but the labor cost seemed to be high for the work done. If I need any more repairs or service, I’ll ret More

by nrjep50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Barron
Jul 29, 2024 -

AutoFair Toyota of Tewksbury responded

Thank you for sharing your feedback! We're glad to hear Juan provided helpful and professional service at AutoFair Toyota of Tewksbury. We appreciate your input on the labor cost and look forward to assisting you with any future needs.

July 18, 2024

I took the Toyota N Tewksbury engine for my car, which I bought from this company. There are many problems with the car after buying the car. A week after I left my job because the car has a bad smell. The More

by abdo_wesa77Abdelmaseeh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
I don’t I know the names or I don't remember
Jul 29, 2024 -

AutoFair Toyota of Tewksbury responded

We're truly sorry to hear about the issues you've experienced with your car. This is certainly not the level of quality or service we aim to provide, and we apologize for any inconvenience caused. We would like to discuss this further and find a resolution that works for you. Please reach out at your earliest convenience so we can assist you properly. Thank you, Ray LeDuc - General Sales Manager - 978-569-1838

July 18, 2024

Nicholas was very thorough in describing what was done. and what needed to be done. More

by cedarst62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
Jul 18, 2024 -

AutoFair Toyota of Tewksbury responded

We really appreciate you taking the time to leave Nick and AutoFair Toyota of Tewksbury this awesome review, thank you!

June 18, 2024

Gave a great online price but wouldn’t honor it once I got to the dealer More

by Car guy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Cassandra Peters
Jun 20, 2024 -

AutoFair Toyota of Tewksbury responded

Five-star service is our goal, and I sincerely apologize if we missed that mark. Would you please contact me when you have a moment? I'd like to see if there is anything that I can do to improve your experience. Thank you, Andy Short - General Manager - 978-569-1801

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