AutoFair Toyota of Tewksbury

My husband and I went into Ira Toyota in Tewksbury, MA just to look and get an idea of what our options were. Al Amrani approached us and introduced himself and asked he if could be of any help. We stil just to look and get an idea of what our options were. Al Amrani approached us and introduced himself and asked he if could be of any help. We still were not sure what we were interested in so we explained to him we were just beginning our search and thought we were interested in either the Vennza or Rav4. He sat with us and asked us some questions and also answered many questions that we had. From our conversation we all decided I should test drive a Rav4, which I did and was very happy with it. We returned to the show room still not convinced of what we really wanted considering this was our first time out looking at cars. Al realizing we were still on the fence explained the Toyota leasing policy and the advantages of the program. My husband being the money person in our family was instantly interested. At this point Johnny Dang joined us and again emphasized the program and it's advantages. At this point my husband thought I should look at the Rav4 Limited. Al again got us the car for a test drive and I fell in love with it, although we were still leary to make a decision as we had just started looking. Johnny crunched the numbers and let us know what he felt was the best offer they could make us, which was a very good offer. We explained that it was tempting but we still wanted to look at a couple of other cars. They understood and said the deal was there as long as the car was available. (It was a 2009). As we were leaving Johnny came running back saying his manager told him to lower the offer. At that point we decided to put down a small down payment to hold the car for 24 hours. We did look at one other car, the Honda CRV, and then went home to think about it. We decided rather quickly that the Rav4 was superior to the CRV and the offer Toyota made was a good one. The next day we went back to finalize the deal. Once again Al and Johnny could not have been more helpful. At this poing Erik the finance person took over and he too was very professional, friendly and a pleasure to deal with. We never felt pressured to buy or lease a car and everyone was most helpful. Al took all the time we needed to answer all of our questions before during and after the leasing process. He also made a point of taking us to the repair shop and introducting us to the people in the shop. My husband and I really felt like we were leasing a car from a friend not a salesman. I have a very good feeling that we will be life long Toyota customers. More

They offered great service to my family. They were always helpful, friendly, and patient. They managed to find the car exactly how I wanted it, and even drove it to Tewksbury from Maine! I would definitely r helpful, friendly, and patient. They managed to find the car exactly how I wanted it, and even drove it to Tewksbury from Maine! I would definitely recommend this dealer to others. Great Service! =) More

We have had our RAV4 serviced at Ira for many years. They treat me (a woman) with respect. They always give me a ride back home if my servicing will take long. Their service dept. is what sold us on p They treat me (a woman) with respect. They always give me a ride back home if my servicing will take long. Their service dept. is what sold us on purchasing a new RAV4 there. Just bought it and the process went so smoothly that my husband and I were amazed. No pressure at all. Their prices were right where we wanted to be. More

Al Amrani was a pleasure to work with at this Dealership. I must admit, on my first visit I left totally unsatisfied and was not planning on returning. However, a follow-up call from Johnny Dang changed my I must admit, on my first visit I left totally unsatisfied and was not planning on returning. However, a follow-up call from Johnny Dang changed my mind. Upon my first visit, the Sales Person, Dimitri, was rude, arrogant, and everything you would not like about a Car Salesman. When I returned, Johnny introduced me to Al and it was smooth sailing! Al could not have been nicer or more accomodating. He let us test drive all the cars we were interested in, even when I told him I was shopping around other Toyota Dealers. After looking at Honda and Nissan, we decided on Toyota. I visited IRA a few times to check inventory and narrow down my choice. Al went above and beyond to find me the car we were interested in and ultimately bought. Johnny was always most helpful, courteous, and polite. Eric and Scott reasonably worked with me on Services and were not pushy at all. I would recommend this dealership but I would make sure that the Sales Person you choose fits your needs. I would particularly recommend Al Amrani. Don't be afraid to speak up and ask for Johnny Dang. More

The Sales Consultant (Kenny Leung) provided excellent service. I had accessories added to my new car including satellite radio and alloy wheels. His extra effort insured that they were all installed whe service. I had accessories added to my new car including satellite radio and alloy wheels. His extra effort insured that they were all installed when I took delivery of the car. I would not hesitate to buy another car from Kenny Leung. More

Ken was very good to deal with. Ken answered all my questions and was very courteous every time I spoke with him. I would recommend my friends to deal with him. I found the service dept to be very nic questions and was very courteous every time I spoke with him. I would recommend my friends to deal with him. I found the service dept to be very nice when I went to get my inspection sticker for my new vehicle. More

1. Customer service was in a timely manner with set appointments,made and kept. All my questions were answered at that time or the sales person, made it a point to get the answer i was looking for. appointments,made and kept. All my questions were answered at that time or the sales person, made it a point to get the answer i was looking for. 2.Quality of work was done in surprisingly quick time. 3.Friendliness, as well as can be expected. 4.Overall Experience, very good, I was very impressed with the dealer handling of all my transfers. (Very Nice) 5. Price, Well you could have given me the car for Free!! and that would have been the bee,s knee,s . but I think all and all it was fair. More

Kenny was really good. He listed to what we wanted and worked with us so that we could get the car we wanted at the price we wanted. He was very receptive to phone calls and always available. The managa worked with us so that we could get the car we wanted at the price we wanted. He was very receptive to phone calls and always available. The managament was also very helpful in working with Kenny and us so that we were happy with our purchase and walked away feeling very good about the entire expirience. More

Kenny Leung, Johnny Dang, and Eric provided me with exceptional service during my recent visit to IRA Toyota of Tewksbury. Kenny Leung my sales associate was friendly and extremely knowledgeable and h exceptional service during my recent visit to IRA Toyota of Tewksbury. Kenny Leung my sales associate was friendly and extremely knowledgeable and he was able to answer all of my questions regarding my recent Venza purchase. Kenny was also proactive in following up with me after my initial visit to the dealership all the way up through after I purchased my car. I would highly recommend IRA Toyota of Tewksbury to anyone who is looking for a stress free car purchasing experience. They deliver the highest quality of customer satisfaction. The staff in conjunction with the service at IRA Toyota in Tewksbury exemplifies the epitomy of quality customer service. More

Kenny L. AKA the MoonBat was great he new all about the Kenny L. AKA the MoonBat was great he new all about the Rav-4 that I bought from him. I also want to thank Dan G.. Because of both of them I decided Kenny L. AKA the MoonBat was great he new all about the Rav-4 that I bought from him. I also want to thank Dan G.. Because of both of them I decided to make my purchase from Ira Toyota of Tewskbury.. After the purchase I then was introduced to Eric (finance) He was very knowable about the different options that were available. and with the value package that he gave us now we have a great new SUV as well as all of the protection for it... This is the best place to ever buy your new vehicle.. Thanks so much Kenny, Dan and Eric. More