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AutoFair Toyota of Tewksbury
Tewksbury, MA
549 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 549 reviews
April 17, 2009
We had an amazing experience with IRA Toyota in Tewksbury. We called ahead and asked to test drive the Camry Hybrid... we get to the dealership and the car we wanted was out front and ready for a Tewksbury. We called ahead and asked to test drive the Camry Hybrid... we get to the dealership and the car we wanted was out front and ready for a test drive. By the end of the night (2 hours later) we drove home in our new 2009 car! We were so impressed with Dmitriy's (Rutman) vast knowledge of the Camry Hybrid, he answered all our questions, made us feel like family, and told us to come back anytime (which we will!). Both my husband and I are very grateful to Dmitriy, Johnny and David - all of whom stayed late (past closing) to help us get the financing we needed to take the car home that night. We are already in love with the new car, it drives like a dream and we look forward to our commute in the mornings now (our old car was so choppy and noisy on the highway - made for a bad drive). I cannot wait to show off the new car to my family and friends and take them all for a drive! Thanks again to Dmitriy for making us feel like family, treating us with respect, and for answering all our questions. We had a great time getting to know him and will most definitely work with him again for all our automotive needs. Sincerely Joseph and Sherry Perkins (proud owners of a Toyota Camry Hybrid) More
by spinnsh
Employees Worked With
Dmitriy Rutman, Johnny Dang and David (in Finance)
April 08, 2009
I was very pleased with my experience at Ira Toyota in Tewksbury. This was my second RAV4 purchased from them. I submitted an inquiry on their website on Thursday and received a prompt call back to setu Tewksbury. This was my second RAV4 purchased from them. I submitted an inquiry on their website on Thursday and received a prompt call back to setup a time on Saturday to meet with a sales rep. I test drove both the 4cy RAV4 and the 6cy RAV4. They were very patient with me as I tried to decide which one I wanted. I also feel that I got a fair deal on my trade and the entire process was thoroughly explained from start to finish. I was able to complete my purchase, trade in my old RAV4, and drive home my new RAV4 - all in one afternoon. More
by caleduc
Employees Worked With
Kenny Leung
April 05, 2009
Ken was very courteous and respectful toward my wife and me. He was very patient in explainging the operation of the vehicle. He listened attentivley to our requests. He met our demands for the color and pa me. He was very patient in explainging the operation of the vehicle. He listened attentivley to our requests. He met our demands for the color and package and was able to deliver in 24 hours although it wasn't at IRA. This reflects on the support he gets and his ability to work cooperatively with his fellow IRA employees. More
by willy4
Employees Worked With
Ken Ouen
March 04, 2009
I had an EXCELLENT experience with Ira Toyota of Tewksbury. I am totally up-front about being clueless about cars, and I was looking for a straightforward transaction. My husband and I had already Tewksbury. I am totally up-front about being clueless about cars, and I was looking for a straightforward transaction. My husband and I had already test-driven and chosen the car we wanted. We called up every dealer within a reasonable distance of Cambridge and asked for a price. We were very clear about the fact that we were simply going to go with the lowest price we received over the phone. Several dealers refused to give a price, and others (*cough* Herb Chambers *cough*) went further to try to take advantage of my being young and female and clueless about cars as well as the car-buying process. However, Ira was one of the few dealers that treated us very respectfully over the phone and was happy to give us a reasonable price quote right away. Ira was also the first dealer to call us back. The salesperson who called me had a very professional, straightforward, and respectful manner that I really appreciated. They were totally trustworthy and cool during the whole negotiation process, and I *loved* that they were willing to do this over the phone so I didn't have to drag myself there. Other dealers who were insisting I come in person only made themselves pale in comparison in Ira. When we eventually talked to the manager, Chuck, he treated us with absolute respect and even though I'm sure his time is extremely valuable, he took his time to explain things to us, never using the slimy and vague talk that other dealers tried to use. When we came in person, everything was almost ready for us and the salesperson on the floor, Ron, was great to talk to. After a short wait, we went into David Frazier's office. I have nothing but praise for David. I could not BELIEVE how patiently he explained everything without ever being condescending. We were able to be totally up-front about our situation, what we were looking for, and what we didn't know without having to worry that he would try to insult our intelligence or take advantage of us (you can see this is the theme of the transaction). It is so great to be treated like an intelligent adult when you are buying a car, even if it is your first car. With David, the attitude was that we wanted to buy a car, and he wanted to sell us a car - what was the best way to make that happen? This attitude, in contrast to the combative attitude we experienced with some other dealers, was very noticable. We worked out something that had both sides happy. Overall, my husband and I were delighted with our experience at Ira. We wanted a straightforward transaction with minimal tricks and haggling, and we got it. The price was about 95% of our decision, and the location/customer service/etc was the rest - but on all those counts we give Ira a 5/5. The drive to Tewksbury was something we never even thought about. More
by shaleen
Employees Worked With
Chuck Rocha, David Frazier
February 16, 2009
My husband and I were in the process of looking for a new car. A friend of mine had recommended Ira Toyota in Tewksbury. We live in Waltham, MA but I am so glad that we took her advice. From the time we w car. A friend of mine had recommended Ira Toyota in Tewksbury. We live in Waltham, MA but I am so glad that we took her advice. From the time we walked in the door on that first day to the time we drove our new car off the lot, the experience was absolutely marvelous. A young man greeted us in the front of the building - - everyone that we came in contact with that day could not have been nicer to us. There was absolutely no hitting us over the head with what a great deal they had. It was as though we were sitting in our living room at home talking over all the pros and cons with Gary Kotyla and making our decision. He was very knowlegable and completely professional. Buying a new car in the past has always been very painful. I would recommend Ira Toyota in Tewksbury to everyone that would like to purchase a new and/or used car. You will not be sorry. Sincerely, Marian McGovern More
by marian mcgovern
Employees Worked With
Gary A Kotyla
February 16, 2009
my name is alex lopez Mr. Dmitriy was very comforting in my name is alex lopez Mr. Dmitriy was very comforting in helping my wife and me in buying a new car i would and will recommend him to anybody out th my name is alex lopez Mr. Dmitriy was very comforting in helping my wife and me in buying a new car i would and will recommend him to anybody out there and most of all to my own family to stop by and experience what we did and be proud to say now i drive a toyota THATS RIGHT BABY........i am comitted More
by lexxman173
Employees Worked With
Mr. Dmitriy Rutman
February 09, 2009
There is always a fear that working with a large dealership will be an impersonal experience; however, my experience with Ira Toyota of Tewksbury was very positive. Ed Joiner, our salesman, was per dealership will be an impersonal experience; however, my experience with Ira Toyota of Tewksbury was very positive. Ed Joiner, our salesman, was personable, knowledgeable, and totally professional. Our '09 Venza was completely prepped and all related paperwork (insurance and plate transfer) was competently handled. We would highly recommend the dealership and would refer anyone to see Ed Joiner or manager John Dang. More
by aug1grammy
Employees Worked With
John Dang, Ed Joiner
February 03, 2009
Just to inform everyone. I had a terrible experience at this dealership. I am 19 and was looking to buy a 07 Toyota Tundra SR5 TRD package and they basically laughed. Well jokes on them I am sitting in a b this dealership. I am 19 and was looking to buy a 07 Toyota Tundra SR5 TRD package and they basically laughed. Well jokes on them I am sitting in a brand new one now. Go to Ira and get a quote then head up to Nashua. Nashua was great, Friendly and service is awesome. I sat down the sales manager took me very seriously. Encouraged me to look at other dealerships and told me he could beat anyone. I took Ira Tewksbury's unreal quote and brought it up to Toyota trucks Nashua and the Manager laughed. They wanted to give me 800 dollars for my trade in at Ira and Toyota trucks Nashua gave me 4000.00?? It cost me 19.95 for an oil change at Toyota of Nashua. They are very friendly my dealer always comes over when I am in the lounge and brings up small talk and asks how the truck is. I told them I couldn't spend more then 500.00 a month and now I am paying 485.00 a month. In addition, they added a free tonneau cover, step up boards and a back up camera. With the tough times don't just settle at Ira check out Nashua they will beat Ira any day. The Ira sale person was friendly but who wouldn't be when they are working off Commission. Don't fall for the nice guy act. They thought I was young and vulnerable, but I had an idea of what I am doing. Sorry Ira of Tewksbury you lost 4 great customers that feel the same way. If you have any question feel free to email me at davekq22@yahoo.com. I am willing to expand on why I truly disliked there service. More
by davekq22
Employees Worked With
Unsure been awhile
February 02, 2009
My experience in IRA Toyota of Tewksbury is terrific. Ed Joiner showed me all features of the car like a friend. Hitesh spent a couple of hours with us answering my question about finance, very nice. No pre Joiner showed me all features of the car like a friend. Hitesh spent a couple of hours with us answering my question about finance, very nice. No pressure for the whole procedure. I will highly recommand IRA Toyota of Tewksbury to my friends. More
by chunyan
Employees Worked With
Ed Joiner and Hitesh Patel
January 27, 2009
I usually send my two Toyotas (2001 Camry and 2005 Sienna) to Tewksbury Ira dealer for regular maintenance for a long time. Yes, its service is expensive, but still in my expectation until yesterday. Sienna) to Tewksbury Ira dealer for regular maintenance for a long time. Yes, its service is expensive, but still in my expectation until yesterday. Yesterday afternoon, I was charged $660 to replace front/rear brak pads and resurface rotors. They charged $480 for labor (less than 2 hours work). I am not familiar to car maintenance and accepted/paid this service. I won't do any car service in Ira anymore in future. More
by YuChen_AndoverMA
Employees Worked With
Stan
