AutoFair Toyota of Tewksbury

Al Amrani was a pleasure to work with at this Dealership. I must admit, on my first visit I left totally unsatisfied and was not planning on returning. However, a follow-up call from Johnny Dang changed my I must admit, on my first visit I left totally unsatisfied and was not planning on returning. However, a follow-up call from Johnny Dang changed my mind. Upon my first visit, the Sales Person, Dimitri, was rude, arrogant, and everything you would not like about a Car Salesman. When I returned, Johnny introduced me to Al and it was smooth sailing! Al could not have been nicer or more accomodating. He let us test drive all the cars we were interested in, even when I told him I was shopping around other Toyota Dealers. After looking at Honda and Nissan, we decided on Toyota. I visited IRA a few times to check inventory and narrow down my choice. Al went above and beyond to find me the car we were interested in and ultimately bought. Johnny was always most helpful, courteous, and polite. Eric and Scott reasonably worked with me on Services and were not pushy at all. I would recommend this dealership but I would make sure that the Sales Person you choose fits your needs. I would particularly recommend Al Amrani. Don't be afraid to speak up and ask for Johnny Dang. More

Kenny was really good. He listed to what we wanted and worked with us so that we could get the car we wanted at the price we wanted. He was very receptive to phone calls and always available. The managa worked with us so that we could get the car we wanted at the price we wanted. He was very receptive to phone calls and always available. The managament was also very helpful in working with Kenny and us so that we were happy with our purchase and walked away feeling very good about the entire expirience. More

Kenny Leung, Johnny Dang, and Eric provided me with exceptional service during my recent visit to IRA Toyota of Tewksbury. Kenny Leung my sales associate was friendly and extremely knowledgeable and h exceptional service during my recent visit to IRA Toyota of Tewksbury. Kenny Leung my sales associate was friendly and extremely knowledgeable and he was able to answer all of my questions regarding my recent Venza purchase. Kenny was also proactive in following up with me after my initial visit to the dealership all the way up through after I purchased my car. I would highly recommend IRA Toyota of Tewksbury to anyone who is looking for a stress free car purchasing experience. They deliver the highest quality of customer satisfaction. The staff in conjunction with the service at IRA Toyota in Tewksbury exemplifies the epitomy of quality customer service. More

Kenny L. AKA the MoonBat was great he new all about the Kenny L. AKA the MoonBat was great he new all about the Rav-4 that I bought from him. I also want to thank Dan G.. Because of both of them I decided Kenny L. AKA the MoonBat was great he new all about the Rav-4 that I bought from him. I also want to thank Dan G.. Because of both of them I decided to make my purchase from Ira Toyota of Tewskbury.. After the purchase I then was introduced to Eric (finance) He was very knowable about the different options that were available. and with the value package that he gave us now we have a great new SUV as well as all of the protection for it... This is the best place to ever buy your new vehicle.. Thanks so much Kenny, Dan and Eric. More

I was pressured to make a deal from the moment I walked in and met with the salesman. Several times he left to "negotiate" with his manager on a price quote that he had given me. When he came back with the in and met with the salesman. Several times he left to "negotiate" with his manager on a price quote that he had given me. When he came back with the paper with the price on it he asked, "So do we have a deal?" before I even had a chance to look at the proposal! Also, the salesman I spoke to addressed me as 'buddy' every time I spoke to him - not professional at all. They took my keys and registration from my car to appraise it and didn't give the keys back until I was at the door ready to go - perhaps a good technique as it keeps people from just walking out, which I certainly would have done. I also did not receive my registration back and had to drive back to the dealership to get it (the GM I spoke with did apologize and said the salesman should have given it back to me with my keys - so this apology was the one good thing that came out of the whole situation). When I was asked about a deal from another dealership I told what was offered and was told, "that is impossible....etc." I felt like he was calling me a liar, which he pretty much was. To offer his explanation why he gave me the print out of the payment breakdown and told me, (exact quote): "This is math. This is how math works." Is he serious? How much more can you insult me? First call me a liar then call me stupid. And finally, when I finally had the opportunity to leave I thanked the salesman for his time and efforts to try to sell me a car and went to shake his hand. The salesman had his eyes planted on his computer screen and blindly reached around to shake my hand, didn't even look at me. I left there extremely angry and can honestly say I will never go back to an Ira Dealership for any purpose. More

we went to ira toyota after we had spoken with ken in cust services on the phone and he told us that at the dealership in tewksbury they had a 2009 highlander 6 cylinder front wheel drive in cypress pear cust services on the phone and he told us that at the dealership in tewksbury they had a 2009 highlander 6 cylinder front wheel drive in cypress pearl. We went the following day, speaking first with Dan Gilday sales manager and then to Ron Young sales rep. At no time did we feel pressure and we asked questions which were answered by both gentlemen. they were both friendly and very courteous. When the time came to take the car out for a test drive, i don't think i drove it for more than 5 minutes, and i knew this was the car for me. I really love my highlander. Previous to this car i had a previa which i really enjoyed driving, it was a realiable car so i knew when the time came it would again be another toyota. Finally we spoke to eric and he too was most accomadating, friendly, courteous and answered our questions too. I would most definitely recommend ira toyota to our family and friends when they are in need of a new car. It was a most gratifying experience. Thanks again, Ken, Dan, Ron and Eric, without all of you this wouldn't have happened. Sincerely John & Jeanie Sena, Fairhaven, MA More

It was a great experience. I was not hurried thru my experience. The dealer's employes were all very appropriate and friendly. I ended my visit with a beautiful car that I am having a great time drivin experience. The dealer's employes were all very appropriate and friendly. I ended my visit with a beautiful car that I am having a great time driving. Delivery was as planned. When I went to get my car, it was waiting for me ready to drive it. Thanks More

Ira Toyota in Tewksbury really knows the meaning of old fashioned service. I had been to 2 other Toyota dealers where no one even had the courtesy of acknowledging my existence. As soon as I walked into fashioned service. I had been to 2 other Toyota dealers where no one even had the courtesy of acknowledging my existence. As soon as I walked into Ira Toyota I was greeted by Seng who did a great job of listening to what I did and did not want and brought around the perfect example for me to test drive. While I was waiting on the sidewalk, I was greeted and asked if I needed help from a woman that worked in the service department. Then I had a chat with Hector, the Inventory Manager. As we drove around, Seng patiently explained all the bells, buttons and features of the vehicle. Because their coffee machine was broken, he bought me coffee at Dunkin Donuts while we were out. The Cash For Clunkers and the upcoming rise in sales tax created a very short time frame for the dealership. Providing the Government required paperwork was easier said than done. All and all, I think this dealership did a terrific job of delivering my new vehicle before the deadline. They went out of their way to make sure I had a Great Experience. My Clunker was driveable but had developed a small leak the morning of one of my trips to the dealership. They let me leave it there and Hector drove me home. Dan, the Sales Manager, is definitely from the "Old School" of Customer Service and I have never me anyone who better understands how to accomplish that. Johnny (Sales Manager) was very thorough in reviewing all the required paperwork was correct. Dave (finance) did a great job explaining all my options and processed everything quickly. I went back today to get my sticker and my remote starter installed. They gave me a ride to Walmart and picked me up when my vehicle was ready. Being one of the first intended Clunker customers, I realize that I was a cog in what I'm sure is a well oiled wheel. During the process, Seng stayed in touch with me and promptly returned my calls. I would highly recommend this dealership and my salesperson Seng to anyone interested in purchasing a Toyota. More

I chose IRA Toyota of Tewksbury in purchasing a 2009 Highlander. It was a pleasure to deal with Al in buying the new vehicle. He was very accommodating in allowing sufficient time to test drive and an Highlander. It was a pleasure to deal with Al in buying the new vehicle. He was very accommodating in allowing sufficient time to test drive and answer questions. I also did not feel the "pressure" often found at other dealerships. The dealership did not have the exact car, but they were able to procure it from another source in less than 4 days. I was also happy that pricing was very competitive. I had done a significant amount of research on the internet (edmunds, truecar, consumer reports), and the initial quote was very fair. I would definitely considering IRA Tewksbury for your next car purchase. More

My first meeting with Ken was when he held the door open for me as I entered the side door of the dealership. I was there just to pick up some material on a new camry,he was more than willing to obtain it f for me as I entered the side door of the dealership. I was there just to pick up some material on a new camry,he was more than willing to obtain it for me and answered a few quick questions. Returning the next day, I sat at his desk and went over various figures to arrive at a price I was pleased to pay. Ken is the best sales person I have ever encountered in all of the years of purchasing cars. He is very patient,understanding,polite and ethical. He made buying my new car a very pleasant experience. I would recomend him to anyone who goes to Ira Toyota in Tewksbury ask for him, you will not be disappointed. More