AutoFair Toyota of Tewksbury

This place was horrible, I didn't have the cash to leave a deposit on the spot so they never even worked on my deal, I called 5 times and no one ever got back to me, I bought a honda that same week !! Your a deposit on the spot so they never even worked on my deal, I called 5 times and no one ever got back to me, I bought a honda that same week !! Your loss my gain. These guys are just looking for that easy sale, if your looking to make a deal right there on the spot then they will work with you all day, but as soon as you walk out that door they will forget all about you. I found that these larger dealers lack the personal touch. Its too bad. They could have been sdo much better if they learned what follow up is. More

Ron lied to us constantly. On the second visit, when I brought in researched numbers on the RAV4 we were interested in buying, he told us he no longer had a calculator because his manager did not allow it brought in researched numbers on the RAV4 we were interested in buying, he told us he no longer had a calculator because his manager did not allow it. I pulled out my calculator and moments later, he began using his calculator, which he stored beneath a plastic bag. He told us there was lifetime warranty on a moon roof; moments later Johny Dang told us it was 3 years. He and Johnny low-balled us on our trade-in value, and kept on telling me to simply put more money down, so that my payments would come down. How is that a deal? Then Ron crossed out the down payment of $5,500 and wrote in $5000 and asked me to sign it. I refused to until I saw a cleanly printed copy with that information. Ron left and, moments later returned with Johnny Dang. The $5000 offer was no where to be found. Johnny played dumb like he had never seen it (He said, "Obviously there is a disconnect here" while wearing a feigned expression of disbelief. It was so transparent that it was laughable). When my wife asked Ron about that offer, Ron just looked at us like it never happened. Ron pulled the same tactics addressed in an earlier commentary (appeal to emotion): "Here is a picture of my young family, I donated to cancer, my wife had to pay the same fees on her car, etc." He told me the car I was trading would be worthless very soon. Johnny Dang told me that Rav4s are going to be scarce soon, and that this was my only chance to buy one. If I waited, he explained, the price will only go up, because of low supply and high demand. Do people actually fall for these school-boy tactics? Overall, I was very disappointed with Ron and Johnny because of their dishonesty. If they are lying to me about little things like calculators, then why should I trust that their price is a fair one. Futhermore, their way of negotiating was to take away options on the car, and then look at me and smile, as if to say, "See, I am bringing the price down." That's not negotiating; that is a one-way street. I was willing to give, over and over again, but all they could do was offer me the opportunity to put more money down so that my payment would go down. Steer clear of this place, unless you want dishonesty, flim-flam techniques, and voodoo accounting. More

THE SALES PERSON WAS FRIENDLY. HE WAS ABLE TO ANSWER OUR QUESTIONS, CONCERNS AND EXPLAINED ALL THE FEATURES AND OPTIONS THAT WERE AVAILABLE IN THE PARTICULAR MODEL OF THE CAR WE WERE INTERESTED IN. THE COLO QUESTIONS, CONCERNS AND EXPLAINED ALL THE FEATURES AND OPTIONS THAT WERE AVAILABLE IN THE PARTICULAR MODEL OF THE CAR WE WERE INTERESTED IN. THE COLOR OF THE VEHICLE WERE WERE INTERESTED IN WAS NOT READILY AVAILABLE BUT HE REASURED US THAT IT WILL BE AVAILABLE WITHIN AN ALOCATED TIME FRAME.HE HANDLED PAPERWORK IN A PROFFESIONAL WAY, EXPLAINING EVERY BIT OF INFOMATION. AFTER THE CAR WAS AVAILABLE, HE AHD US COME WITH HIM TO THE CAR AND ONCE AGAIN, HE WENT OVER ALL THE FEATURES OF THE CAR. HE ALSO PRESCHEDULED A MAINTAINANCE APPOINTMENT FOR US. HE IS A GRAT GUY. More

Al Was extremely friendly during the entire sales process. We we made to feel at home while we were there. Al went above and beyond to locate the Car we were looking for. The dealership got the car process. We we made to feel at home while we were there. Al went above and beyond to locate the Car we were looking for. The dealership got the car ready in such a short period of time, that we were able to test drive and check out all the features that it had to offer. The entire process was handled extremely well. We purchased and drove the car home the very next day. Would definitely recommend this dealership and as well the Salesman Al who worked with us. More

I walked in was greeted looked at the car we wanted. do to the recebt finacial up heavel I had lost my hous. my credit was not great so I asked if they could work with me the Sales man ssaid no their is to the recebt finacial up heavel I had lost my hous. my credit was not great so I asked if they could work with me the Sales man ssaid no their is nothing he could do. When I asked since i had been a loyal toyota customer would they consider a tier ( which i know toyota use. He rather abruptly said no i would be better off declaring banckrupcy, So I went back to Woburn Toyota Mr Lennie Malvone RN CEN More

Brian Trebicka could not have been better, When I spoke to him and he showed me the various cars I did not feel pressured in any way. He made me feel comfortable and answered all my questions with excellen to him and he showed me the various cars I did not feel pressured in any way. He made me feel comfortable and answered all my questions with excellent responses that made me feel well informed about my purchase. He even went as far as to recommend good insurance companies that would better suit my needs. When i spoke to him today he was very friendly both over the phone and in person. I have already recommended this dealership to everyone I know because of my experience with Brian. All I can say is A+++++++++ :) More

Well, after a horrible experience at one dealership, we decided to call IRA before we went there. We spoke with the Sales Manager, Chuck. I asked him straight out if he could sell us a new Camry for the decided to call IRA before we went there. We spoke with the Sales Manager, Chuck. I asked him straight out if he could sell us a new Camry for the price we wanted. In about 5 minutes, he checked his stock and got very close to our price (and $1000 lower than any other dealership we'd been to). When we got to IRA it was VERY crowded due to the 0% financing deal, but a sales person was available right away. Junior (Edwin Perez), was friendly, efficient, and seemed very, very honest. He took basic information very quickly, and had the car out front for us to drive within 15 minutes of our arrival at the dealership. Chuck kept to his word, and we were able to make the final deal and sign all the paperwork with Junior very quickly. There were no hidden fees. They also had the little creature comforts like free popcorn and water and a vending machine (we had our son with us). I would recommend not only the dealership, but also our sales person Junior, very highly. Sheri More

I was very, very impress with the service I got today. I have always gotten good service here but today Dan went above and beyond where he had to go. Dan took care of my car and made sure that I got the ser have always gotten good service here but today Dan went above and beyond where he had to go. Dan took care of my car and made sure that I got the service (re-application of Resist-all) that I wanted. The car looks great and I'm sure he looked it over before I picked it up. Dan couldn't be there went I got there but he also made sure that I saw another manager before I got the car. More

my experiance with Edwin Perez of Ira toyota of Tewksbury was excellent,no hassels,vehicle was delivered on time,and everything we wanted we received.I would highly recommend Edwin perez and Ira toyota to fa was excellent,no hassels,vehicle was delivered on time,and everything we wanted we received.I would highly recommend Edwin perez and Ira toyota to family and friends.thank for this experiance. Jim and Cheryl Fauvel More

I have been on Ira Toyota - Tewksbury's email list for about a year, they have been faithful informing me about promotions via emails without pressuring me. And finally with the 0% incentive my wife and I about a year, they have been faithful informing me about promotions via emails without pressuring me. And finally with the 0% incentive my wife and I set up an appointment and stepped into the dealership. The people who helped me select our next vehicle were all very professional and helpful. Starting from the Sales rep Mr. Kenny L., Sales Manager Mr. Danny G., to the financing director Mr. Scott M., I had a very pleasant experience from A to Z getting the purchase done. A lot of suggestions, explanations, but no pressure at all. Glad to be a happy customer of this family. I would recommend this dealership to my friends without any reservation. More