AutoFair Toyota of Tewksbury

If you'd like to experience the full range of tactics that got car dealers a bad reputation, this is the place for you. I had done my research. I knew the model and options I wanted, I knew invoice and that got car dealers a bad reputation, this is the place for you. I had done my research. I knew the model and options I wanted, I knew invoice and MSRP pricing for everything. I had my internet-only price in hand, and my preferred customer number from working with them online already. When we arrived at the dealer, we asked for the sales manager by name as instructed. He handed us off to another sales guy without even introducing himself - not a big deal, but not exactly welcoming. As instructed, I gave the sales guy my preferred customer number so that he could pull up all the details from working with them online - model I wanted, price they had offered etc. After the test drive (which was fine) we sit down to do the business. Sale guy checks inventory, and they don't have exactly what I'm looking for. First major problem: He asks us to sign a form that I had never seen before that says something like this isn't really a commitment, but if they can find the car we want we will buy it from them. No, says I, show me in writing the full itemized cost of the car I want to buy. He heads into the back office, a while later comes back with it all priced out in writing. Second major problem: He is offering MSRP less $500, not the internet price already agreed. He heads into the back office again. Third major problem: He's now offering me a car with a $1000+ nav package that I had already told him I didn't want. Off he goes into the back office again.....Finally, more than an hour after we sat down to deal he comes back with pricing that looks kinda OK - only of course they are low-balling me on my trade in. I tell him I will go away and think about it, he ask's why I won't sign, I tell him about my problem with the trade in value etc. But, the truth is, my doubts set in an hour ago the first time he put a written offer on the table. My biggest regret is losing an hour of my life that I will never get back. We left this dealer, went to Jaffarian in Haverhill who I also had internet pricing from. Long story short: We had a wonderful experience at Jaffarian, not only did they honor the internet price, but we got a higher spec car from inventory for the same price because we agreed the deal 20 minutes before they closed the books for the month. More

The salesman and finance manager were very pleasant and knowlegable. We got a good price on the car and financing was simple. Now about the car. Long story short - the cars handling at high speeds was knowlegable. We got a good price on the car and financing was simple. Now about the car. Long story short - the cars handling at high speeds was dangerous. So, I took it to a buddys shop to have the alignment checked and it turns out the alignment was way out. The front toe was poiting to the left, and the rear axle was so badly manufactured that the rear toe and camber were in the red out of spec. And this is a brand new car!.. So my buddy aligned the car the best he could and it finaly was driving straight. I then brought it back to the service dept showing them the print out of the alignment and asked them to reinburse me. They said the rear toe and camber was "normal" and wouldn't reinburse me for the alignment. Later that night I took it on the highway for a good test run and still at high speeds it vibrated and drifted left and right. So on a hunch I decided to check the strut towers.. To my absolute shock, all 6 bolts were little more than finger tight! I couldn't believe it - a brand new car with less than 10 miles on it and it has untorqued suspension parts. So, I torqued the towers, shimmed the rear axles and had it realigned. Finally the car drove like a Toyota. But, no one should have to go through all that with a brand new car. The car was manufactured in Canada. We've owned the car for a little more than a year and plan to trade it in for a 2013 Civic. More

Go for a oil change on a new car 5000 miles (1st oil change at Ira toyota recomended intervals) They will charge you 180 dollars for a safety check on a brand new car. Learned our lesson on there servic change at Ira toyota recomended intervals) They will charge you 180 dollars for a safety check on a brand new car. Learned our lesson on there service dept. When you complain you are told toyota recomends this that is a lie and the people in the service department tell you they could void your warrenty. This co will give you a good price on buying a new car but steal your money in the service deparment. The employees that you deal with in service need some training on how to talk to the customers. More

Salesman was great - I found a used car (2011 with low miles) that was exactly what I was looking for. Negotiated a price along with my trade in. Manager said my trade in value was $5,000. I was very h miles) that was exactly what I was looking for. Negotiated a price along with my trade in. Manager said my trade in value was $5,000. I was very happy with that number. My salesman didn't believe me so he confirmed it with the Manager as well. Called me to say "Yup, that's what he said, 5k). Came back next morning to show husband and brought check book. Paperwork came back but not "right". Asked about my $5000 trade in - manager now said it was only valid if I bought a NEW vehicle. This was a clasic bait and switch as New vs Used was never brought up. I was only looking at used and "they" knew it. More