AutoFair Toyota of Tewksbury

Bad Experience from the start The Sales Team appears not well trained. For some reason the most inexperienced person is sent out to see us who does not know the cars or how their The Sales Team appears not well trained. For some reason the most inexperienced person is sent out to see us who does not know the cars or how their own dealership operates. This is a real turnoff for serious buyers. Left after a lot of frustration. More

Awful!! Walked in and went directly to Sales Mgr. asking if he had anything for under 10K, not wanting to waste anyone's time in the process. He said "yes" i Walked in and went directly to Sales Mgr. asking if he had anything for under 10K, not wanting to waste anyone's time in the process. He said "yes" it just came in but it hadn't been inspected through the shop yet. We took it to mechanic, came back and were ready to purchase. We sat for 30 minutes waiting for them to tell us the selling price (under 10K remember). Sales Mgr. walks over and says, "this is no good". He had just looked up the value of the vehicle online and said it should be $12,800. When we voiced our disappointment and disbelief, in a respectful manner, that he lied to us upfront about the under 10K price, he proceeded to throw a hissy fit and asked us to leave (which is why, in my opinion, he made us wait for 30 minutes, hoping we would leave on our own!). Later that day the vehicle was posted for $13,400. Very unprofessional and disrespectful behavior from the Sales Mgr. More

How do you mess up email? Sent email expressing interest in buying a specific make/model of car. Asked for price. They named a decent price but beat by another dealer. Later of Sent email expressing interest in buying a specific make/model of car. Asked for price. They named a decent price but beat by another dealer. Later offered a lower price. When other deal fell through we contacted Ira Toyota again. Ira sent another email saying new price was a typo and offered the "corrected" "out the door" cash price. Went in the next morning, missing work. Completely ignored until we found some guy in his cubicle. Turns out he was the one who sent emails. Brought us to the sales consultant. We showed email with latest "corrected" price to consultant. Agreed that was what we would pay out the door, in cash. About to put down cash deposit. Sales guy went to get car keys. Then was gone for a REALLY LONG time. Saw email guy, sales guy, and manager chatting. Really confused and bored. Noticed a guy in the next office giving other guy a shoulder massage (door open). Email and sales guy returned and said email guy had somehow made another typo and we would have to pay $1000 more and take financing which would involve missing another 2 hours of work to deal with financing crap. At this point we didn't want to miss any more work. Because unlike the IRA guys we weren't getting paid for this crap. So we left. More

worst experience ever I called in before I arrived to the dealership ask to see if the car I was interested in was available the manager said the car was available.when I g I called in before I arrived to the dealership ask to see if the car I was interested in was available the manager said the car was available.when I get there the car was supposedly sold and they said sorry for any inconvenience we have caused we will get you a brand new car for the price of the used car you came to see long story short they try to sell me a car for 26000 they try to get me a monthly payment of $500 and made me waste over 2 hours sitting down at the end to tell me I'm sorry we're not going to give you no dea.l More

In and Out with Ease I was in the market for a new car, and heard good things about the sales team at this dealership. From the minute I walked through the door with my wi I was in the market for a new car, and heard good things about the sales team at this dealership. From the minute I walked through the door with my wife and young son we were treated with the best customer care and customer service. Buying a car is never an easy thing, but everyone we met (Rick, Ron and Nick) were all amazing. They all took the time to work with my wife and I to find the right car and the right price for us. I felt no pressure when talking with everyone there, and we were able to walk out the door happy with our purchase. The guys even took the time to play with my son and distract him while we finished up the paperwork. I would definitely recommend this dealership to anyone looking to get a Toyota. More

Smooth and easy process I came to see Ken to trade in my Camry for a hybrid one. Ken took times to explain all the pros and cons and all options. Overall, the experience at I came to see Ken to trade in my Camry for a hybrid one. Ken took times to explain all the pros and cons and all options. Overall, the experience at this dealer is nothing short of professional. There was never a pressure to purchase. Ken was a true gentleman and always smiling. I would recommend this dealer to my friends and family. More

Russ Ryan Rick Despres met my budget and it was a great experience overall. There was no pressure, just Rick and James Richardson listening to my needs Rick Despres met my budget and it was a great experience overall. There was no pressure, just Rick and James Richardson listening to my needs More

LET DOWN!! EVERYTHING WAS GREAT UNTIL I GAVE THEM A DOWN PAYMENT TO HOLD THE CAR. It was all down hill from there I couldn't get in touch with Mike after that. H EVERYTHING WAS GREAT UNTIL I GAVE THEM A DOWN PAYMENT TO HOLD THE CAR. It was all down hill from there I couldn't get in touch with Mike after that. He passed me on to the Financial Dept. where I was about to sign off on everything and I was told that Ira DID NOT have the cars Title. I really took a day off of work to go in to sign everything and the next day Neither one of them would pick up my call so I called from my brothers phone and finally they picked up. They still had no answer for me. So my husband went to pick up his check and was told he has to wait up to 10 days because the check was cashed. So I got hit on my Credit score and NO CAR.. So I took all my paperwork to Lannan Chevrolet and I my Car Same day. More

Rude staff, long wait After making an appointment and being promised that "oil change will be quick, less than an hour" I waited 2 hours and 15 minutes. When complained, th After making an appointment and being promised that "oil change will be quick, less than an hour" I waited 2 hours and 15 minutes. When complained, the service guy was rude and patronizing. I was not even offered a coupon for free car wash (there were plenty of them at cashier;'s desk) like they did previously. I also want to add it happened before in this service center 4 times to me (long wait) regardless if I make an appointment or not. I will never go there again. More

Glenn was wonderful and has a calm demeanor that puts you at ease instantly. He made the entire process enjoyable which not too many people can say about buying a new car. at ease instantly. He made the entire process enjoyable which not too many people can say about buying a new car. More