AutoFair Toyota of Tewksbury

Find another Dealer My daughter bought her first car (used Buick Lesabre) from Ira and in less than 4 months the transmission had to be replaced. Ira initially indicated My daughter bought her first car (used Buick Lesabre) from Ira and in less than 4 months the transmission had to be replaced. Ira initially indicated that they would help with the cost of a rebuilt transmission ($2300). We proceeded to have Lowell Transmission, who was outstanding to work with, put in a rebuilt transmission at a cost of $2300. Apparently Ira Toyota then decided not to help with the cost and stopped returning phone calls. While this was a small amount of money for Ira Toyota, it was a very significant amount of money for a young person trying to afford her first car. Find another dealer. More

Waste of time!!!!!!!! Don’t recommend this place!!! All they did was waste our time!!! Spent 3plus hours at this dealer negotiating and doing paper work just for them to ba Don’t recommend this place!!! All they did was waste our time!!! Spent 3plus hours at this dealer negotiating and doing paper work just for them to back out the deal when we went to pick up the vehicle!!! Very un professional and poorly managed. Lack of communication on management!!!! More

Excelent The service was done in a short time, and the service advisor was very polite and respectful The waiting room was clean and had a TV and Donuts The service was done in a short time, and the service advisor was very polite and respectful The waiting room was clean and had a TV and Donuts More

Awesome customer service I have rated this dealership with a high score because of the excellent customer service, honest advise and transparency I received today with Cody La I have rated this dealership with a high score because of the excellent customer service, honest advise and transparency I received today with Cody LaFortune More

Great Experience Excellent service and friendly/professional employees. Cody explained everything I needed to know very clearly. I wish I purchased my vehicle from T Excellent service and friendly/professional employees. Cody explained everything I needed to know very clearly. I wish I purchased my vehicle from Tewksbury instead of Woburn. Thank you! More

The service crew was friendly.helpful. and accommodating. They were honest and very helpful with everything they were doing. Very accommodating including rides to pick up my car also. Very satisfied with thi They were honest and very helpful with everything they were doing. Very accommodating including rides to pick up my car also. Very satisfied with this dealership. More

Service for RAV4 Service tech was informative - took my car in without an appointment - waiting room was neat and clean. Total time from start to finish 65 mins. Service tech was informative - took my car in without an appointment - waiting room was neat and clean. Total time from start to finish 65 mins. More

Poor service I made an appointment a week in advance to remote start put in my new car.the day before the appointment I call to make sure I was all set to have rem I made an appointment a week in advance to remote start put in my new car.the day before the appointment I call to make sure I was all set to have remote starter installed.The following I brought car in 730 at approximately 230 I received call that need to pick up my car and and remote starter wasn’t install because they didn’t contact company that installs them.They told me to bring it back the next day.Well I lost out two days play due to there error.The number was given to make appointment directed me to a call center in Texas and it was a local.When I picked car up I said I hope they make good this up and service said well they already gave you 100 off price well I lost approximately 300 no able to work due to no car so in reality I it me more than the regular price. I found that I can used another dealership to maintain my car so I’m probally not going to use ira in tewksbury ma. More

Dishonest I’m not one to leave negative reviews, but I must say something this time. I took my car in for a “free” repair covered by warranty, only to have them I’m not one to leave negative reviews, but I must say something this time. I took my car in for a “free” repair covered by warranty, only to have them call me back and tell me that they found an additional $450 worth of repairs that were needed, which included both my air filter and cabin filter. However, I literally just had them both changed two months ago and they are recommended to be changed every 15-30k Miles. When I called them on this, they started backpedaling. To add insult to injury, I had to negotiate a lowering of price after being lied to. I can’t stand be lied to and taken advantage of, especially by a profession that is based on trust. I’m in the market for a new car next year, and Ira, in an effort to cheat me out of $75, just lost my business forever. I wonder if that was worth it to them. More

Very friendly sales people I met a salesman here that was the reason I came back to purchase a car. I was bummed when my original sales man was not available but did not regret I met a salesman here that was the reason I came back to purchase a car. I was bummed when my original sales man was not available but did not regret coming back. I met yet another wonderful salesman who did everything he could to make sure I got the best deal. Everyone was so friendly and easy to work with! More