AutoFair Toyota of Tewksbury

Poor service I made an appointment a week in advance to remote start put in my new car.the day before the appointment I call to make sure I was all set to have rem I made an appointment a week in advance to remote start put in my new car.the day before the appointment I call to make sure I was all set to have remote starter installed.The following I brought car in 730 at approximately 230 I received call that need to pick up my car and and remote starter wasn’t install because they didn’t contact company that installs them.They told me to bring it back the next day.Well I lost out two days play due to there error.The number was given to make appointment directed me to a call center in Texas and it was a local.When I picked car up I said I hope they make good this up and service said well they already gave you 100 off price well I lost approximately 300 no able to work due to no car so in reality I it me more than the regular price. I found that I can used another dealership to maintain my car so I’m probally not going to use ira in tewksbury ma. More

Dishonest I’m not one to leave negative reviews, but I must say something this time. I took my car in for a “free” repair covered by warranty, only to have them I’m not one to leave negative reviews, but I must say something this time. I took my car in for a “free” repair covered by warranty, only to have them call me back and tell me that they found an additional $450 worth of repairs that were needed, which included both my air filter and cabin filter. However, I literally just had them both changed two months ago and they are recommended to be changed every 15-30k Miles. When I called them on this, they started backpedaling. To add insult to injury, I had to negotiate a lowering of price after being lied to. I can’t stand be lied to and taken advantage of, especially by a profession that is based on trust. I’m in the market for a new car next year, and Ira, in an effort to cheat me out of $75, just lost my business forever. I wonder if that was worth it to them. More

Very friendly sales people I met a salesman here that was the reason I came back to purchase a car. I was bummed when my original sales man was not available but did not regret I met a salesman here that was the reason I came back to purchase a car. I was bummed when my original sales man was not available but did not regret coming back. I met yet another wonderful salesman who did everything he could to make sure I got the best deal. Everyone was so friendly and easy to work with! More

Excellent Thank you to the young man in the service department Cody what a great help he was and so friendly and polite . I will be returning for more service Thank you to the young man in the service department Cody what a great help he was and so friendly and polite . I will be returning for more service when it’s time. More

Friendly and courteous service Greeted with friendly smile. Cody was courteous and efficient. His estimated length of service was right on. I’ll return for any future work needed. Greeted with friendly smile. Cody was courteous and efficient. His estimated length of service was right on. I’ll return for any future work needed. Keep up the great work. More

Successful and positive experience at IRA Selim Was thoughtful and offered the best overall review - introduction to a new car that I have ever had He was patient and helpful with the tran Selim Was thoughtful and offered the best overall review - introduction to a new car that I have ever had He was patient and helpful with the transfer to Vermont Your dealership is lucky to have him representing The business It was a long way to travel from Vermont but it was well worth my time Thank you very much Patty More

Fast professional curtius Purchased a Toyota in 2004 from ira and have been very satisfied so decided to stay service is great and sales are awesome and car was ready on time Purchased a Toyota in 2004 from ira and have been very satisfied so decided to stay service is great and sales are awesome and car was ready on time More

Great service from Mike. Scott and Darin Excellent and outstanding service along with benefits of providing alternative transportation if customer needs a vehicle. Hassle free and friendly. G Excellent and outstanding service along with benefits of providing alternative transportation if customer needs a vehicle. Hassle free and friendly. Great dealership would highly recommend!! M. Healy More

service team is excellent. I have to say that the service team at Ira in Tewksbury is great. They are very kind and treat me with respect, especially Joe. I like the fact that I I have to say that the service team at Ira in Tewksbury is great. They are very kind and treat me with respect, especially Joe. I like the fact that I can schedule my service online. My vehicle was done when promised. More

Friendly Oil lube filter and sticker - greeted in friendly and professional manner and updated as work progressed waiting area was very comfortable with compli Oil lube filter and sticker - greeted in friendly and professional manner and updated as work progressed waiting area was very comfortable with complimentary water and pastry More