AutoFair Toyota of Tewksbury

Dishonest from the get go Stated they wouldn't accept a check from my credit union because "we've been burned by them before. We won't accept a check from them". Upon further d Stated they wouldn't accept a check from my credit union because "we've been burned by them before. We won't accept a check from them". Upon further digging it was just a lie to get me to finance through them. Walked out and went to Prime Toyota Rt2 who happily took my check. More

They will go cheap on you AFTER you sign the contract. I saw the price online for a 2015 Camry and decided to buy the car. It was cheaper than the Toyota in Wellesley but only by $200 when you look at the I saw the price online for a 2015 Camry and decided to buy the car. It was cheaper than the Toyota in Wellesley but only by $200 when you look at the total price (since they charge higher fees to make up the low price). I went there and spoke to someone who's English wasn't great. No big deal, I just want to buy the car and make sure everything is okay. I test drove it and it was fine. They didn't ask me if I wanted any accessories or extended warranties. Again, not a big deal since I already knew I didn't need any. I signed the contract for the car and the communication between the salesman and me was not great. I had to text back/call several times to make sure everything is okay with the registration/sticker/insurance/etc. None of the representatives there were great or professional but whatever. The biggest problem I had was that they didn't clean the car AT ALL. I'm pretty sure they didn't even do any kind of inspection. Car had dust on the inside and random dusts on the outside. I'm not sure if this is Toyota policy since there was a list that included checking for inspections and cleaning the car. I guess this is how they treat you AFTER you sign the contract. I had to clean it myself which was not a big deal but any other car dealers would've had the courtesy to do so. Everyone else tells me their new cars have been cleaned. How hard is it to wipe a car down.... seriously. I asked the salesman why and he said something like "It costs us $150". So I guess they were trying to save money and go cheap on me. Maybe they could've given me that $150 instead. Car runs okay but in the future I would not buy from here ever again. I'm only 22 and make pretty good money so I'll definitely be making a lot more car purchases. Just wanted to warn you guys since I'm not sure what else they did to save themselves more money, rather than helping the customer. More

Service dept Went in to have my car serviced , the car will be a year old in Oct 2015. I was having an oil change done and rotating my tires. I was there for 2 hrs Went in to have my car serviced , the car will be a year old in Oct 2015. I was having an oil change done and rotating my tires. I was there for 2 hrs! I find this unacceptable. The most it should of took was 45 min to an hr. If you want a sticker its an hrs wait. When you want to purchase a car your there all day. This needs to be addressed. Who wants to spend all day to purchase or 2 hrs service. And it wasn't that busy. I keep hearing the same excuse from the service advisor that the guys are out straight, that excuse is old. Poor organization is what its called! More

Bought here once, never again! Having purchased a vehicle through this dealership many years ago, I made an appointment to stop by to look at both a used vehicle and get an idea for Having purchased a vehicle through this dealership many years ago, I made an appointment to stop by to look at both a used vehicle and get an idea for trade on mine. Once it was clear that they did not have the vehicle I came in on in-stock, I was at least interested in having them complete an Autotrader Instant Cash Offer for my trade. It took over two hours just to have someone walk around the car for 30 seconds and give me an offer of $2,000-$2,500 less than other dealers. I won't waste my time at this dealership ever again, and I hope you consider the same. More

Bad Experience from the start The Sales Team appears not well trained. For some reason the most inexperienced person is sent out to see us who does not know the cars or how their The Sales Team appears not well trained. For some reason the most inexperienced person is sent out to see us who does not know the cars or how their own dealership operates. This is a real turnoff for serious buyers. Left after a lot of frustration. More

Awful!! Walked in and went directly to Sales Mgr. asking if he had anything for under 10K, not wanting to waste anyone's time in the process. He said "yes" i Walked in and went directly to Sales Mgr. asking if he had anything for under 10K, not wanting to waste anyone's time in the process. He said "yes" it just came in but it hadn't been inspected through the shop yet. We took it to mechanic, came back and were ready to purchase. We sat for 30 minutes waiting for them to tell us the selling price (under 10K remember). Sales Mgr. walks over and says, "this is no good". He had just looked up the value of the vehicle online and said it should be $12,800. When we voiced our disappointment and disbelief, in a respectful manner, that he lied to us upfront about the under 10K price, he proceeded to throw a hissy fit and asked us to leave (which is why, in my opinion, he made us wait for 30 minutes, hoping we would leave on our own!). Later that day the vehicle was posted for $13,400. Very unprofessional and disrespectful behavior from the Sales Mgr. More

How do you mess up email? Sent email expressing interest in buying a specific make/model of car. Asked for price. They named a decent price but beat by another dealer. Later of Sent email expressing interest in buying a specific make/model of car. Asked for price. They named a decent price but beat by another dealer. Later offered a lower price. When other deal fell through we contacted Ira Toyota again. Ira sent another email saying new price was a typo and offered the "corrected" "out the door" cash price. Went in the next morning, missing work. Completely ignored until we found some guy in his cubicle. Turns out he was the one who sent emails. Brought us to the sales consultant. We showed email with latest "corrected" price to consultant. Agreed that was what we would pay out the door, in cash. About to put down cash deposit. Sales guy went to get car keys. Then was gone for a REALLY LONG time. Saw email guy, sales guy, and manager chatting. Really confused and bored. Noticed a guy in the next office giving other guy a shoulder massage (door open). Email and sales guy returned and said email guy had somehow made another typo and we would have to pay $1000 more and take financing which would involve missing another 2 hours of work to deal with financing crap. At this point we didn't want to miss any more work. Because unlike the IRA guys we weren't getting paid for this crap. So we left. More

worst experience ever I called in before I arrived to the dealership ask to see if the car I was interested in was available the manager said the car was available.when I g I called in before I arrived to the dealership ask to see if the car I was interested in was available the manager said the car was available.when I get there the car was supposedly sold and they said sorry for any inconvenience we have caused we will get you a brand new car for the price of the used car you came to see long story short they try to sell me a car for 26000 they try to get me a monthly payment of $500 and made me waste over 2 hours sitting down at the end to tell me I'm sorry we're not going to give you no dea.l More

In and Out with Ease I was in the market for a new car, and heard good things about the sales team at this dealership. From the minute I walked through the door with my wi I was in the market for a new car, and heard good things about the sales team at this dealership. From the minute I walked through the door with my wife and young son we were treated with the best customer care and customer service. Buying a car is never an easy thing, but everyone we met (Rick, Ron and Nick) were all amazing. They all took the time to work with my wife and I to find the right car and the right price for us. I felt no pressure when talking with everyone there, and we were able to walk out the door happy with our purchase. The guys even took the time to play with my son and distract him while we finished up the paperwork. I would definitely recommend this dealership to anyone looking to get a Toyota. More

Smooth and easy process I came to see Ken to trade in my Camry for a hybrid one. Ken took times to explain all the pros and cons and all options. Overall, the experience at I came to see Ken to trade in my Camry for a hybrid one. Ken took times to explain all the pros and cons and all options. Overall, the experience at this dealer is nothing short of professional. There was never a pressure to purchase. Ken was a true gentleman and always smiling. I would recommend this dealer to my friends and family. More