AutoFair Toyota of Tewksbury

the president of A&M AUTOBODU INC. we had lease many cars of the years and we enjoy doing business with IRA of Tewksbury my wife and I and having a sales man like Mr. Ken Oeun ok th we had lease many cars of the years and we enjoy doing business with IRA of Tewksbury my wife and I and having a sales man like Mr. Ken Oeun ok thank you. More

Thumbs up service department Stopped in last week for an oil change without an appointment and they helped me right away. I'll go back for sure. Thanks for getting me in and out q Stopped in last week for an oil change without an appointment and they helped me right away. I'll go back for sure. Thanks for getting me in and out quickly. More

Service I was in for my 15K service and the dealership was very busy. They offered me a loaner car to use for the day which was great so I could get my errand I was in for my 15K service and the dealership was very busy. They offered me a loaner car to use for the day which was great so I could get my errands done! I would never go anywhere else for my service! More

Never noticed I was there. I walked in with my husband and 2 kids. We stood in the middle of the office while 4 reps were with other people. Other employees walked around and I walked in with my husband and 2 kids. We stood in the middle of the office while 4 reps were with other people. Other employees walked around and past us. Not ONE of them looked at us or made eye contact. I kept my eye on my watch and for 10 minutes no one looke or spoke to us. My kids asked why we were leaving and I said it was because evidently they didn't want our money. So we test drove Honda, Mazda and Nissan down the street. More

Hidden Fees Ira Toyota >........ Buyer Beware … I turned in a leased Prius on July 2 , 2016 in excellent condition and under mileage. Along with turning the Pri Ira Toyota >........ Buyer Beware … I turned in a leased Prius on July 2 , 2016 in excellent condition and under mileage. Along with turning the Prius in, I purchased a new Toyata Camry hybrid from IRA. Through out the purchasing of the new car I repeatedly asked Ira to cover any and all turn in fees associated with the Lease Car and was assured many times over three days that they would, and at one point they said there were no fees due. Two months later I get Invoiced for a disposition fee of $350.00 plus State tax ($371.88 total) by Toyota Financial. Talked to Ira and Toyota Financial, I am on the hook for the $371.88. Buyer Beware. More

recent Rav purchase I recently leased a new Rav with Ira Toyota of Tewksbury. I had an overall great experience from start to finish. I plan on buying my next Toyota from I recently leased a new Rav with Ira Toyota of Tewksbury. I had an overall great experience from start to finish. I plan on buying my next Toyota from them. More

Dishonest, rude. I were looking for brand new RAV4 limited. One of sale manager gave a final price on a paper and he said this price is only for today. After I didn't I were looking for brand new RAV4 limited. One of sale manager gave a final price on a paper and he said this price is only for today. After I didn't agree with high interest rate, I told him that I will came back with my bank. Then he told his saleman to collect all paper that he gave me and he said the deal for that price is only right now, not today. I feel like they try to robbe me and I walked out. I went to Denver Toyota dealer on the same day and they give me 0% interest. I used to buy many brand new car from other dealer but I never meet the situation at Ira Toyota Tewksbury. More

fake repairs I went in for an oil change and rotate the tires and the free vehicle inspection...2009 highlander hybrid. they came back to me with you need a new wa I went in for an oil change and rotate the tires and the free vehicle inspection...2009 highlander hybrid. they came back to me with you need a new water pump and rear struts! This will cost over 3+ thousand dollars but we can do it right away and if you don't do it your car will overheat and ruin your car. I left there and said i was going to get prices he looked concerned i wondered why and when he said struts it was a red flag. I called my local guy he said the parts guy said he never sold struts for my car before. so my guy told me to come right in. I went in and he couldn't believe there was absolutely nothing wrong with anything! This is a felony in my eyes. If you like your money don't go here. More

Terrible, always feel like I'm being taken advantage of I have been using Toyota Ira in Tewksbury for ~ 2 years for service and maintenance visits of my Toyota Highlander. I have given them the benefit o I have been using Toyota Ira in Tewksbury for ~ 2 years for service and maintenance visits of my Toyota Highlander. I have given them the benefit of the doubt, that perhaps my level of service is merely a "one off", but unfortunately, as I continue to frequent them, there appears to be a pattern of poor service. There are a few glimmers of brightness. Particularly, every time I have had Alfredo Lopes as my service provider. I have not seen him in awhile, so not sure if he is still with Ira. He always been very friendly and a straight- shooter. I was always treated with respect and felt I was given an accurate description of my car needs. First, I have a certified pre-owned vehicle with extended warranty. On nearly every single visit I have had or when there is work required outside normal checkups, I have had to remind the service advisor of it where 2X the work ended being covered by the extended warranty. Shouldn't this be on my file? For complaints, I have had 3 issues to date. First, I had several issues in 2014 with my vehicle battery going dead, requiring my vehicle to be jumped (approx 8 times in 2 months). The service advisor was friendly, but felt he was talking down to me. After my vehicle went through a diagnostic check, the advisor said they suspected there was likely a draw on the battery, causing the battery to drain. Since I had the extended warranty, if they found something, the labor would be covered. However, if nothing was found, I would be responsible for the labor, which was several $/hour. The advisor told me it definitely was not the battery however. So, I asked to see the worksheet on the battery. Prior to coming into the service dept, I had been driving my car ~ 90 minutes after it was jumped, however it said there was only 55% of batter left. I asked the advisor, "Shouldn't it be 100%" which he replied yes. I then asked "Well then how you say it's not the battery, when it's at 55%". He then replied he could not. At this point, felt like I was being taken for a ride, and took the car somewhere else to have the battery replaced. Another time in 2015, during a routine checkup (I believe 65K), it was suggested to me a filter be replaced. I said the same filter had been replaced my last service visit, to which they apologized that this was missed when reviewing the record. The last incident, involved a checkup/inspection following a car accident, where an outside body shop approved by the insurance company performed the work. There was additional work that needed to be repaired by the insurance body shop. I instructed both shops (Toyota and independent) I would be driving vehicle myself from Toyota. However received a call from the independent shop that Toyota had authorized release directly to the outside body shop. I was never notified by Toyota that this was done. I called and spoke with the Service manager who apologized and told me it was a mistake, and they were short staffed that day. Will likely never go back to Toyota Ira for service. More

Sales Manager Lies I was ready to pay full price for a used Camry and when they presented me with the total price it included a $450 "Document Fee". when I said I would I was ready to pay full price for a used Camry and when they presented me with the total price it included a $450 "Document Fee". when I said I would not pay this fee the sales manager informed me that it is not up to them, it is a state law and there was nothing they could do about it. this was an outright lie. there is no such state law, it is a profit scheme for them. I'm OK with them trying to charge this, and at most dealers it is negotiable or not charged at all, but for the manager to lie and say it was a state law tells you an awful lot about the ethics which are practiced at this location. I actually have recorded this conversation, which I always do when buying a car, and will be contacting the Attorney General". He then told the salesman to "get away from him" meaning me, like I had some sort of infection. Overall the sales team at Ira have been rude, deceptive, and totally non-attentive and I would recommend going anywhere but here to anyone with any self respect. More