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AutoFair Toyota of Tewksbury
Tewksbury, MA
585 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 585 reviews
March 22, 2021
Had any amazing experience with Wayne Michealsen, Kyle Rupert and Ryan Beattie when I just recently bought my new RAV4. Got a great deal and was treated amazingly by all 3 stages of buying my new car. Ev Rupert and Ryan Beattie when I just recently bought my new RAV4. Got a great deal and was treated amazingly by all 3 stages of buying my new car. Even though they aren’t the closest dealership to me but I will always go back to Ira Toyota because I always walk out of there a happy customer. Thanks Wayne, Ryan and Kyle More
by SaintLou
Employees Worked With
Ryan Beattie, Kyle Rupert, Wayne Michealson
March 15, 2021
2 hours agoDo NOT purchase a car here...My wife and I 2 hours ago Do NOT purchase a car here... My wife and I came in on a Sunday to look at a 2021 Highlander Platinum... We had plans to visit more de 2 hours ago Do NOT purchase a car here... My wife and I came in on a Sunday to look at a 2021 Highlander Platinum... We had plans to visit more dealers and then make a decision on which car we would buy. My wife however, instantly fell in love with the Highlander. During the deal making process, I could tell my salesman was not that educated on what he was selling. I had to inform him that I did not qualify for a College Grad rebate since I was using my own bank instead of TFS. He briefly argued with me before agreeing that I was correct and did not qualify... He should probably know that, right? Anyway, we still came to a deal that night and as soon as I got home I emailed the finance manager Cassandra the dealer funding request form that contained an explicit checklist of documents needed in order to fund the loan. The dealership said it normally takes 24-48 hours to get funded so we waited. By Tuesday, expecting a call from someone to give an update, I attempted to contact my salesman. Both numbers he gave me, there was no answer. I then called the dealership, apparently the salesman had a family emergency and called out that day, understandable, I continued to wait. The following day my wife called the bank. The bank says they have not received the documents. In order to help expedite the process we got Cassandra, who told us that she "sent the documents on Monday and Tuesday" to email the documents to my wife. By Thursday we still had no updates from Ira Toyota, and now believing it was a problem with the bank we called them. Still no documents. My wife explained the situation, and how we had been waiting since Monday to submit the paperwork and we were given an email. Success, or so we thought. Next day (Day 5) we contacted the bank again to make sure they got the docs, they inform us there were some discrepancies. One form had been filled out incorrectly, and the third form was not included at all. Is this the type of effort that justifies the $500 doc fee? By this time it is Friday afternoon, I call the salesman. I tell him I just spoke with the bank and the paperwork isn't filled out correctly. They will NOT release funding until the checklist is complete. He says let me call the dealership and I'll get back to you. An hour an a half goes by, still no call back, I call him. "What's going on?" He tells me "the bank hasn't released the funds." Seriously!?!? I literally called YOU and told you that an hour and a half ago. He tells me (Cassandra) was off that day. I ask him "who is the person that is there that can help me." He says "Ryan, but he's busy, he's already got two customers waiting, can I get someone to call you in the morning?" Seriously!?!? I had been waiting all week. I call the dealership again, ask for Ryan. I was transferred but no answer. I call back (it's now 3:30pm on Friday) even more upset, I ask to speak to the general manager. Placed on hold, 5 more min, the same person picks up and says she can't find him, but would I like to speak to another manager, I say "sure" ... back on hold. Another 5 min, she comes back. "I can't find any managers, they must be in a meeting or something." I'm thinking 3:30pm on a Friday, apparently they all left. Cassandra saw me again on Sat when I came in to get my down payment back. She told me she had spoken with the bank and they were wanting an additional document to finalize the loan. I told her that wasn't an extra document, and showed her the original doc I sent on Sunday night. The document was part of the checklist the entire time. After explaining to her that it should not be the customers responsibility to figure out between the bank and the dealership which docs were still missing, I asked for my money back. "But we didn't do anything wrong." The documents should have been submitted correctly by Monday evening/Tuesday at the latest, I should've had my car before the weekend, their incompetence caused the issue and they still refused to apologize. My advice... Buy your Toyota somewhere else, Ira Toyota will not value your time or business. More
by Matt Scarborough
Employees Worked With
Cassandra Peters, Jean Correa
March 04, 2021
This was my first time ever buying myself a car and the support and help I got from Melvin was extremely good. The customer service was outstanding and If I had a friend looking for a car I would point him support and help I got from Melvin was extremely good. The customer service was outstanding and If I had a friend looking for a car I would point him to Melvin!! More
by jdentremont5
Employees Worked With
Melvin Severino
March 02, 2021
Excellent customer service friendly courteous they go above and beyond to fit all your budget needs highly recommend look for Jean Correa when you visit Ira of Tewksbury 👍🏼 above and beyond to fit all your budget needs highly recommend look for Jean Correa when you visit Ira of Tewksbury 👍🏼 More
by Ezequielmartinez92
Employees Worked With
Ryan Beattie, Jean Correa
February 19, 2021
Chantal was wonderful to work with- listened, extremely responsive and got everything across the finish line when we ran into issues. I’d highly recommend working with her for an online purchase. responsive and got everything across the finish line when we ran into issues. I’d highly recommend working with her for an online purchase. More
by noah
Employees Worked With
Chantal Cote
January 02, 2021
I went in December to have an oil change and tire rotation done on my 2009 Toyota Camry and I worked with Cody Lafortune. Cody was very pleasant and honest. Once I gave them the keys and sat down in rotation done on my 2009 Toyota Camry and I worked with Cody Lafortune. Cody was very pleasant and honest. Once I gave them the keys and sat down in the waiting area, I literally got the car back within 10 minutes. I believe the mechanic who worked on my vehicle was named chad. These guys are the f******g s**t More
by p0opdeal3r
Employees Worked With
Cody Lafortune, chad?
December 08, 2020
I’d give this location zero stars if I could. A few years ago I waited almost 2 hours for an oil change (I was there with an appointment) when I asked what was going on, they went to check on my car and said ago I waited almost 2 hours for an oil change (I was there with an appointment) when I asked what was going on, they went to check on my car and said that someone put it on a lift and then took their lunch break. A 2 hour lunch break apparently. Now, I decide to give them a second chance a few years later and made another appointment for an oil change and an inspection sticker. 4 hours later I haven’t heard anything so I call and ask the status and get told I’ll be called back in 5 minutes. 25 minutes later I had to call them back because I’ve heard nothing and they tell me they’re “looking into it and will let me know.” My ride back wasn’t going to be available so I had them drop me off even though I have no clue what’s going on. On my way there, Toyota calls me and tells me about another hour. How does someone who has a morning appointment not get their car back for 5 hours for an oil change and inspection sticker? The service department could tell I was pissed so they went on to explain how Covid has them short staffed and that’s why it took so long. I’m VERY understanding about covid and the safety precautions that get out in place, so I asked “what’s even the point of making an appointment then?” I was told, “to at least get in that day.” WHAT?! God forbid I had an emergency arise or something important that needed to be done that and didn’t have my car because it was sitting there all day just to get worked on 5 hours after it’s supposed to. If you need to adjust staffing because of Covid then you need to adjust everything else to make your system work, like not having every 15 minute appointment slot available. It’s a shame they’re spending all this money on remodeling because the place is a joke- always has been, making it look pretty isn’t going to do much else. More
by Tiffany r
Employees Worked With
Jodi
November 05, 2020
I went in January to have an oil change, had the oil changed and the service department told me I had to have brakes and rotors and brake fluid changed and to let them know ahead of time so they could o changed and the service department told me I had to have brakes and rotors and brake fluid changed and to let them know ahead of time so they could order the parts (Lexus). Well Covid-19 happened. I went back in October for another oil change, had the oil changed and the service department again tells me I needed brakes and rotors, but this time there was such a various in price that it doubled for the work. I call the sales representative explained to her and she told me she would get back to me, never heard back and called and left her a message, all I got was crickets. So why would my repair work double in price. Hmmmm. Makes you think is this dealership ripping people off. Cause they sure a xxxx tried it with me. More
by amarino
Employees Worked With
Jodi Fantasia
September 30, 2020
I just got 2018 Toyota RAV 4 on 09/25 was best experience I had special to sales person Amir Demian was great I had lots of questions he helped me so much I had special to sales person Amir Demian was great I had lots of questions he helped me so much More
by belimetherall
Employees Worked With
Amir Demian sales consultant
September 01, 2020
What happened to me is a major reason why people don't trust car dealers. I went in there on a Sunday (actually hoping they weren't open, so I could look without being pestered!) but they were actually o trust car dealers. I went in there on a Sunday (actually hoping they weren't open, so I could look without being pestered!) but they were actually open and Mike waited on me and it was fine. This doesn't get ugly til the contract. I went back on Monday deciding I wanted the car I had test driven. I wait there a good 45 minutes while they 'put the contact together', now mind you this was a cash sale! How long can it take! He finally comes back with the paperwork and goes over the 'major things' (price of the car, rebate, my trade in, sunroof add on I wanted). Hands me the paperwork to sign. Well, been waiting so long (and this is on me I admit!), but there were two things I didn't notice. a $495 documentation fee (really? What are you documenting there isn't even a loan to process!) and a 299 add on for nitrous oxyde in my tires. Well, I did a little research on that particular add on and the 'average price' for that is between $70 and $179. So depending on how you want to look at it, 229 or 120 more than I would have paid elsewhere. So I decide to go do a little more research. Everyone that I looked at (Consumer Report, Boston Globe car piece) says, 'minimal benefit' to tire wear and mileage, which is what they convinced me of when I asked about it! So my advice to anyone doing business at this dealership. Review your contract with a fine tooth comb or you stand to lose basically 800 bucks like I did on one line item I think is exhorbitant (documentation fee) and the other that is unnecessary from the reports I read. More
by rfo1951
Employees Worked With
Mike Tucker 4 stars
