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AutoFair Toyota of Tewksbury

Tewksbury, MA

4.6
578 Reviews

468 Main Street

Tewksbury, MA

01876

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Showing 578 reviews

May 05, 2021

Couldn’t be more pleased with the overall experience of purchasing our new Rav 4 xle. Wayne was fantastic, he really took his time to show my pregnant wife all the feathers of the car and was not forcing t More

by grochleau
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Beattie, Wayne Michealson
Jun 23, 2021 -

AutoFair Toyota of Tewksbury responded

Thank you for the review, Grochleau! We are very happy to hear that our team treated you well and was able to help you with your shopping experience. Enjoy your new vehicle and have a great day!

April 18, 2021

It was a great experience working with Amir. He answered all my questions and helped me figure out all the gadgets in my truck. And he even stayed late on a Sunday to make it happen. Thanks Amir! More

by Andrea
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Beattie, Amir Demian
April 17, 2021

Excellent customer service! Walked in and immediately felt welcomed. He answered all of my questions regarding financing, vehicle availability and how everything worked inside the car. Amir was very kind More

by Jessica_suero
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amir Demian
March 22, 2021

Had any amazing experience with Wayne Michealsen, Kyle Rupert and Ryan Beattie when I just recently bought my new RAV4. Got a great deal and was treated amazingly by all 3 stages of buying my new car. Ev More

by SaintLou
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Beattie, Kyle Rupert, Wayne Michealson
March 15, 2021

2 hours agoDo NOT purchase a car here...My wife and I 2 hours ago Do NOT purchase a car here... My wife and I came in on a Sunday to look at a 2021 Highlander Platinum... We had plans to visit more de More

by Matt Scarborough
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Cassandra Peters, Jean Correa
March 04, 2021

This was my first time ever buying myself a car and the support and help I got from Melvin was extremely good. The customer service was outstanding and If I had a friend looking for a car I would point him More

by jdentremont5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melvin Severino
March 02, 2021

Excellent customer service friendly courteous they go above and beyond to fit all your budget needs highly recommend look for Jean Correa when you visit Ira of Tewksbury 👍🏼 More

by Ezequielmartinez92
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Beattie, Jean Correa
February 19, 2021

Chantal was wonderful to work with- listened, extremely responsive and got everything across the finish line when we ran into issues. I’d highly recommend working with her for an online purchase. More

by noah
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chantal Cote
January 02, 2021

I went in December to have an oil change and tire rotation done on my 2009 Toyota Camry and I worked with Cody Lafortune. Cody was very pleasant and honest. Once I gave them the keys and sat down in More

by p0opdeal3r
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody Lafortune, chad?
December 08, 2020

I’d give this location zero stars if I could. A few years ago I waited almost 2 hours for an oil change (I was there with an appointment) when I asked what was going on, they went to check on my car and said More

by Tiffany r
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jodi
Dec 09, 2020 -

AutoFair Toyota of Tewksbury responded

Hello Tiffany Regolino, I can't speak for what happened 2 years ago but I can say that your service the other day did not 5 hours to perform. When I looked into your visit I noticed you scheduled the appointment to drop off your 2014 Prius for service and not wait at the dealership for the work to be performed. When vehicles are dropped off for service they are scheduled along with the customers that appointments to wait with the vehicle. The customers that opt to wait take priority, just like an appointment anywhere else. It's very unfortunate that you do not understand that not only are we under construction but we are also very short-handed during this Pandemic. Just like all businesses right now, including online ones like Amazon, things are taking longer than normal to get done and delivered. We are sorry to hear that you are deciding to service elsewhere but based on your vehicle's service history, you haven't serviced and the facility more than once so this may mean that we all can't meet your expectations. If you would like to discuss this further you can reach me at 978-569-1888 or at sdasilva@group1auto.com Steve DaSilva, General Manager

Dec 09, 2020 -

Tiffany r responded

Hi Steve, please look back into my post on Facebook as I have done my own detective work just like you do :) you can respond back there!

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