AutoFair Toyota of Tewksbury

On Wednesday I talked and texted three people telling them I would be there to look at a Toyota Tundra at 9:30 on Thursday. On Thursday morning I responded to a text from them letting them know I was on them I would be there to look at a Toyota Tundra at 9:30 on Thursday. On Thursday morning I responded to a text from them letting them know I was on my way. When I got there I was informed the truck was at a second lot and they had to go get it. Why was it not there when I got there? First strike! When the truck showed up it was dented, dinged, and it looked like it had been driven through the woods. The underside was so rusted that the strut towers and shocks had NO threads left on them and everything was rusted. There was even mold on the window rubber. The tires were all low, The oil was low and they never even washed it. Second strike! The sales person JOSE informed me that they do not work on vehicles or detail them until they are sold. Strike three! It was so bad I did not even test drive it! I showed up with Cash in hand, not even a check! I will not recommend this dealership to anybody looking for a decent vehicle! More

Called to Inquire about a mailing I keep receiving for vehicle to buy. Spoke with Derrick Hazen whose name is on form. He claimed he had no clue about letter and hung right up on me. What great Customer S vehicle to buy. Spoke with Derrick Hazen whose name is on form. He claimed he had no clue about letter and hung right up on me. What great Customer Service. You tell me he is a Sales Manager? He doesn't care about you, just his commission $$. More

o August 24, I left my car for a regular maintenance and to rotate the tires, my car was silent as always. Next day when I picked up the car there was a terrible and loud noise coming from wheels. Brought to rotate the tires, my car was silent as always. Next day when I picked up the car there was a terrible and loud noise coming from wheels. Brought the car back and they said that wheel bearing was damaged. What? Damage by who? Tooth faire In the middle of the night? No way to talk reasonably with anyone. They just want your money. Who drove my car inside the shop from the beginning and after should tell the difference. Someone damage my car and I had to paid for, over tide the tires. By the way, my car is only 2 years old. Never again they will see me there, ever! Should be no stars. More

I would highly recommend this dealership. Everyone was extremely knowledgeable and very professional. Best car purchase experience! We purchased our new car and was driving it home within 3 hours. Excelle extremely knowledgeable and very professional. Best car purchase experience! We purchased our new car and was driving it home within 3 hours. Excellent customer service! More

The only disappointing experience was the phone connection to a live person. There should be a live person answering the phone to connect. you. to the right department. connection to a live person. There should be a live person answering the phone to connect. you. to the right department. More

5 stars to the renovation-very welcoming environment and 10 stars to Amir, this is my second car from him, I live 130 miles away from the dealership but Amir makes it worth while. He is genuinely intelligen 10 stars to Amir, this is my second car from him, I live 130 miles away from the dealership but Amir makes it worth while. He is genuinely intelligent, honest person..dealing with him doesn’t feel like you are dealing with car salesman, but he get the job done. His listing & understanding skill is amazing, he listens to understand his customer, not most of the sales person don’t even listen or if they listen they have no interest on understanding, Amir understands exactly what his customers needs are. I am saying it because my daughter bought her second car from him too. I would say Amir is a big asset to Tewksbury Toyota. Thank you Amir & Tewksbury Toyota More

After having a not so great experience with another local dealer, my husband and I decided to try Ira Toyota and we’re so glad we did! Jean was awesome and was able to get us into the vehicle we wanted at a dealer, my husband and I decided to try Ira Toyota and we’re so glad we did! Jean was awesome and was able to get us into the vehicle we wanted at a monthly payment we felt comfortable with. He made the entire process very easy and we’re so appreciative of that! He was very personable and answered all of our questions. We’ll definitely be back to see Jean in the future and would recommend anyone in the market for a new vehicle go to Ira Toyota and ask for him! Thanks again Jean! More

Added $2,000 to MSRP to arrive at their selling "market" price. This is an unfair, disingenuous practice that only a few dealers resort to. I am sure the employees are doing what they do, and the inflated p price. This is an unfair, disingenuous practice that only a few dealers resort to. I am sure the employees are doing what they do, and the inflated price is from upper management. More

Very happy with my 2021 Toyota Camry XLE, absolutely Love it. Amir is a great Salesman, easy to work with and very knowledgeable. Rose McG it. Amir is a great Salesman, easy to work with and very knowledgeable. Rose McG More

First time buying a car in almost 10 years and it was a really smooth experience. Melvin helped us get the deal done quickly and easily despite some hurdles that came up, he was super helpful. Visited many really smooth experience. Melvin helped us get the deal done quickly and easily despite some hurdles that came up, he was super helpful. Visited many dealerships in the Greater Boston Area while we were in the market and this was probably the best. No major issues, would recommend. More