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AutoFair Toyota of Tewksbury
Tewksbury, MA
585 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 585 reviews
August 26, 2022
The support I received from Keith and his team (Phil, Germaine) was beyond exceptional. I highly recommend this dealership for their outstanding customer service and knowledge. I have a very tight work Germaine) was beyond exceptional. I highly recommend this dealership for their outstanding customer service and knowledge. I have a very tight work schedule and this team went above the standard service to accommodate. Sincerely Kimberly Wannaphong 8/25/22 More
by kwannaphong
Employees Worked With
germaine lebron
August 22, 2022
After reading our review, we got a phone call from. The dealership to take the car back and to stop posting. Not only can these guys not do math, find paperwork but they are also delusional. Even aft The dealership to take the car back and to stop posting. Not only can these guys not do math, find paperwork but they are also delusional. Even after purchase, we were told we must enroll in Toyota care. It’s was free… but it’s not free. Shady. Don’t go here. Buy your Toyota from another dealership. More
by Bhurcombe
Employees Worked With
Keith
August 22, 2022
Horrible experience. Sales guy does not know the options for the product he is trying to sell. They forced me to finance the vehicle and promised to almost match the rate Sales guy does not know the options for the product he is trying to sell. They forced me to finance the vehicle and promised to almost match the rate... 3 hours of back and forth. Go there next day to find out they are offering 7.19 % (3% more than normal market)... Pulled my deposit and the only reasoning they give me is I could refinance later :) What a waste of time and loss of inquiry on my credit. More
by asim
Employees Worked With
Cassandra Peters
February 10, 2022
I purchased a 2021 RAV4 Prime Plug-In Hybrid in December 2021 and from Day 1, I had issues with the auto start and climate controls. It’s now February 2022 and today I was told that “this is how the vehicl 2021 and from Day 1, I had issues with the auto start and climate controls. It’s now February 2022 and today I was told that “this is how the vehicle is supposed to work”. Seriously? Toyota FORCES me to pay for the $98 Year app to get autostart. Here is the breakdown: I go into the phone app, touch start, set the temperature and toggle the front defrost on. 20 minutes go by and the defrost didn’t happen and the vehicle is stone cold. THIS IS BY DESIGN! Another scenario is: In Electric mode, THE HEAT DOESN’T WORK! Yes, again by design. So living in Massachusetts, during the cold months, you literally cannot use the HEAT in electric mode OR with the remote start to defrost. NONE OF THIS WILL WORK BY DESIGN. Toyota corporate refused to do anything and the dealer told me to call Toyota. For a $60k vehicle this is entirely unacceptable and bad sales practices, noboyd disclosed anything nor is any of this in the contracts. The service folks found a small, single entry in the manual that says this, but who sits down and reads the manual BEFORE you buy a car? And who the F would expect that autostart doesn’t allow you to use the heat AND defrost the vehicle AND that the heat won’t work using the electric motor?!? More
by DWY
Employees Worked With
Stan is excellent, so is Jack
December 30, 2021
Cody LaFortne sale me an Oil Change 2 years contract, I bought into it - this is my biggest mistake! It sounds like a good deal, it is not. They change my oil the first time, and when I went back for the bought into it - this is my biggest mistake! It sounds like a good deal, it is not. They change my oil the first time, and when I went back for the second time, they give a whole list of reason why they can't do the same oil change. They wanted a another $250 for this second oil change. I told them a take a hike, and spent 3 hours on the phone chasing my tail getting the contract cancel --- it is a nightmare. Cody will sale himself as a nice guy, ...and maybe he is, but the up sale to squeezed more money out of their customers is very unethical. STAY AWAY FROM THIS PLACE. More
by Kong
Employees Worked With
Jodi Fantansia, Cody LaFortune
December 15, 2021
I usually dread having to purchase a new vehicle, but not this time! Wayne made the whole process from beginning to end effortless. In these crazy times he was able to find me the perfect car with everyt this time! Wayne made the whole process from beginning to end effortless. In these crazy times he was able to find me the perfect car with everything I wanted in it. He was spot on accurate on the delivery time that he promised me. When I arrived to pick up my new Hybrid Rav 4 he went over every little detail of the car with me. I hope he is still there when it is time for another new vehicle. I have NEVER had an experience buying a new car like this one! Thank you! Thank you! Thank you! More
by elainapatterson5
Employees Worked With
Wayne Michealson
November 05, 2021
Wayne was right on top of informing me when Corolla Cross was in. Very efficient on going over car features. Thank you Wayne Michaelson was in. Very efficient on going over car features. Thank you Wayne Michaelson More
by Hubblegallery
Employees Worked With
Wayne Michealson, Scott Mota
October 29, 2021
Brought my car to dealership for an oil change and tire rotation and alignment at 11AM. I was told by the service advisor that the car would be ready at 2PM . We returned at 2:30Pm only to discover the c rotation and alignment at 11AM. I was told by the service advisor that the car would be ready at 2PM . We returned at 2:30Pm only to discover the car was not ready and it would be an additional 30 to 45 minutes to finish work on the car. I cannot recommend this dealership for on going service in the future and doubt if I will return. More
by Burlington1950
Employees Worked With
David Joyce
