AutoFair Toyota of Tewksbury

Wayne was a pleasure to deal with when purchasing my 2020 Rav 4 .The service Deptment has been very good also and continue to treat me good. Rav 4 .The service Deptment has been very good also and continue to treat me good. More

I usually dread having to purchase a new vehicle, but not this time! Wayne made the whole process from beginning to end effortless. In these crazy times he was able to find me the perfect car with everyt this time! Wayne made the whole process from beginning to end effortless. In these crazy times he was able to find me the perfect car with everything I wanted in it. He was spot on accurate on the delivery time that he promised me. When I arrived to pick up my new Hybrid Rav 4 he went over every little detail of the car with me. I hope he is still there when it is time for another new vehicle. I have NEVER had an experience buying a new car like this one! Thank you! Thank you! Thank you! More

Wayne was right on top of informing me when Corolla Cross was in. Very efficient on going over car features. Thank you Wayne Michaelson was in. Very efficient on going over car features. Thank you Wayne Michaelson More

Brought my car to dealership for an oil change and tire rotation and alignment at 11AM. I was told by the service advisor that the car would be ready at 2PM . We returned at 2:30Pm only to discover the c rotation and alignment at 11AM. I was told by the service advisor that the car would be ready at 2PM . We returned at 2:30Pm only to discover the car was not ready and it would be an additional 30 to 45 minutes to finish work on the car. I cannot recommend this dealership for on going service in the future and doubt if I will return. More

On Wednesday I talked and texted three people telling them I would be there to look at a Toyota Tundra at 9:30 on Thursday. On Thursday morning I responded to a text from them letting them know I was on them I would be there to look at a Toyota Tundra at 9:30 on Thursday. On Thursday morning I responded to a text from them letting them know I was on my way. When I got there I was informed the truck was at a second lot and they had to go get it. Why was it not there when I got there? First strike! When the truck showed up it was dented, dinged, and it looked like it had been driven through the woods. The underside was so rusted that the strut towers and shocks had NO threads left on them and everything was rusted. There was even mold on the window rubber. The tires were all low, The oil was low and they never even washed it. Second strike! The sales person JOSE informed me that they do not work on vehicles or detail them until they are sold. Strike three! It was so bad I did not even test drive it! I showed up with Cash in hand, not even a check! I will not recommend this dealership to anybody looking for a decent vehicle! More

Called to Inquire about a mailing I keep receiving for vehicle to buy. Spoke with Derrick Hazen whose name is on form. He claimed he had no clue about letter and hung right up on me. What great Customer S vehicle to buy. Spoke with Derrick Hazen whose name is on form. He claimed he had no clue about letter and hung right up on me. What great Customer Service. You tell me he is a Sales Manager? He doesn't care about you, just his commission $$. More

o August 24, I left my car for a regular maintenance and to rotate the tires, my car was silent as always. Next day when I picked up the car there was a terrible and loud noise coming from wheels. Brought to rotate the tires, my car was silent as always. Next day when I picked up the car there was a terrible and loud noise coming from wheels. Brought the car back and they said that wheel bearing was damaged. What? Damage by who? Tooth faire In the middle of the night? No way to talk reasonably with anyone. They just want your money. Who drove my car inside the shop from the beginning and after should tell the difference. Someone damage my car and I had to paid for, over tide the tires. By the way, my car is only 2 years old. Never again they will see me there, ever! Should be no stars. More

I would highly recommend this dealership. Everyone was extremely knowledgeable and very professional. Best car purchase experience! We purchased our new car and was driving it home within 3 hours. Excelle extremely knowledgeable and very professional. Best car purchase experience! We purchased our new car and was driving it home within 3 hours. Excellent customer service! More

The only disappointing experience was the phone connection to a live person. There should be a live person answering the phone to connect. you. to the right department. connection to a live person. There should be a live person answering the phone to connect. you. to the right department. More

5 stars to the renovation-very welcoming environment and 10 stars to Amir, this is my second car from him, I live 130 miles away from the dealership but Amir makes it worth while. He is genuinely intelligen 10 stars to Amir, this is my second car from him, I live 130 miles away from the dealership but Amir makes it worth while. He is genuinely intelligent, honest person..dealing with him doesn’t feel like you are dealing with car salesman, but he get the job done. His listing & understanding skill is amazing, he listens to understand his customer, not most of the sales person don’t even listen or if they listen they have no interest on understanding, Amir understands exactly what his customers needs are. I am saying it because my daughter bought her second car from him too. I would say Amir is a big asset to Tewksbury Toyota. Thank you Amir & Tewksbury Toyota More