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AutoFair Toyota of Tewksbury

Tewksbury, MA

Overview
Reviews
4.6
571 Reviews
Call Dealership (978) 863-9009

468 Main Street

Tewksbury, MA

01876

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Showing 571 reviews

October 30, 2022

The staff was awesome. Especially Jason Henriques and Teddy Choate. I will definitely be back for service again. More

by mdil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Henrique’s , Teddy Choate
Report | Print
Oct 30, 2022 -

AutoFair Toyota of Tewksbury responded

We are so happy to hear that Jason and Teddy delivered a 5-star experience! Thank you for trusting AutoFair Toyota of Tewksbury!

October 29, 2022

Very courteous, attention to details. Work done when promised. Been using them for over 20 years. More

by Big H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathaniel Rosenbloom, Amir Demian, David Joyce
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Oct 31, 2022 -

AutoFair Toyota of Tewksbury responded

We are so grateful for your 20+ years of business! Thank you for choosing AutoFair Toyota of Tewksbury and for sharing a five-star review. We look forward to the next opportunity to assist you!

October 29, 2022

Took more than two hours for oil change and I believe I am over charged for a regular oil change after $20 coupon. More

by Sopaul.horn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cody LaFortune
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Oct 31, 2022 -

AutoFair Toyota of Tewksbury responded

I am very sorry that you were dissatisfied with the price of your oil change. I would be happy to speak with you directly and go over the costs together. Please feel free to give me a call at your convenience. Thank you, Jason Henriquez - Service Manager - (978) 569-1862

October 27, 2022

They did a really nice job not only with original issue but also troubleshooting potential future issues More

by michael.Panasuk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul McPherson
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Oct 27, 2022 -

AutoFair Toyota of Tewksbury responded

Michael, thank you for the great review! We are so glad to hear that you had a successful service experience working with the AutoFair Toyota of Tewksbury team. Drive safely, and we hope to see you back!

October 26, 2022

Pleasant staff, no hard sell. Always a positive experience . I recommend them all the time! More

by magoosyaya8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelvin Perez, Chantal Cote, Wayne Michealson, Scott Vella, Robert St. Hilaire, Brian Lee
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Oct 26, 2022 -

AutoFair Toyota of Tewksbury responded

This is exactly the kind of feedback we work hard for at AutoFair Toyota of Tewksbury. Thank you for all your support!

October 25, 2022

I’ve purchased 4 cars at this dealer and used their service department for all the vehicles. I have never had a problem or disagreement with them concerning my vehicles purchases or maintenance. The More

by Dkjstack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Vella, David Joyce, Roger Barron, Chris Peck, Jodi Fantasia, Cody LaFortune
Report | Print
Oct 26, 2022 -

AutoFair Toyota of Tewksbury responded

Your continued confidence in the AutoFair Toyota of Tewksbury team lets us know we're making all the right moves. Thank you for always trusting us to help get the job done, whether it's a new car or automotive needs!

October 25, 2022

Things went pretty smoothly did take a week to find problem but guess mainly because they had to bring outside mechanic in McKenzie was great kept me informed More

by Sue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
McKenzie hayes
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Oct 26, 2022 -

AutoFair Toyota of Tewksbury responded

Sue, thank you for stopping by to review McKenzie and AutoFair Toyota of Tewksbury! We appreciate your patience and hope to see you again!

October 19, 2022

In what can only be described as a terrible market for purchasing a vehicle Melvin was still pleasant to work with. More

by jsm1275
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Severino
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Oct 20, 2022 -

AutoFair Toyota of Tewksbury responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with Marvin and the AutoFair Toyota of Tewksbury team. Drive safely, and we hope to see you back again down the road!

October 17, 2022

Went in for an oil change and sticker. Jack let me know about rotating the tires which I’m happy about. Later let’s me about the headlights to be clean I agree because I knew it needed to More

by Mal224
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack
Report | Print
Oct 18, 2022 -

AutoFair Toyota of Tewksbury responded

We are happy to hear that you were so well taken care of by Jack and the team! Thank you for choosing AutoFair Toyota of Tewksbury and for sharing your positive experience. Safe travels until we see you again!

October 17, 2022

Service took too long. Supposed to be ready by 12:30pm but was @ 3:40 More

by Gabe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mackenzie Taylor
Report | Print
Oct 17, 2022 -

AutoFair Toyota of Tewksbury responded

Gabe, I am sorry to hear that your visit took longer than anticipated. We strive to deliver a seamless service experience, and it is never our intention to inconvenience our guests. I assure you that we will work to improve our efficiency in the future. If there is anything more I can do to assist you, please feel free to reach out. Best, Jason Henriquez - Service Manager - (978) 569-1862

Oct 17, 2022 -

Gabe responded

Hi, I am very pleased with the service. The vehicle was serviced very well. There is a significant difference in how the vehicle runs before and after the service was performed. from past experience, I opted to take advantage of the shuttle service to and from my residence. Had I stayed at the dealership, it would have been a long five and a half hours wait as opposed to the 2.5 hours as I was initially promised. Thanks, Gabriel

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