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AutoFair Toyota of Tewksbury

Tewksbury, MA

4.6
585 Reviews

468 Main Street

Tewksbury, MA

01876

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Showing 585 reviews

November 20, 2022

I’ve been driving for 40+ years . .I have never waited 1 hr 50 min for an oil change & tire rotation… when my vehicle was done , he put keys on top of paperwork & pushed forward to me More

by Rriddle13
Service Price Transparency
Service Time
Recommend Dealer
No
Employees Worked With
Juan moscoso
Nov 21, 2022 -

AutoFair Toyota of Tewksbury responded

I'm sorry your maintenance work took longer than anticipated and that you're unhappy with the level of care you received. This is worrying feedback, as we pride ourselves on exceptional service. I will use this review as a learning opportunity for my team, but if you'd like to discuss it, please get in touch. I hope we can regain your complete confidence down the line. Best, Jason Henriquez - Service Manager - (978) 569-1862

November 19, 2022

Very helpful. Always friendly. Great service. Comfortable waiting area. Always courteous. Will be continuing to go for service for my corolla. More

by Dm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mackenzie
Nov 21, 2022 -

AutoFair Toyota of Tewksbury responded

We are delighted to hear that you always receive the friendly and helpful service you deserve during your visits to AutoFair Toyota of Tewksbury! Thank you for the 5-stars, and safe travels in your Toyota Corolla!

November 19, 2022

Fast and reliable. I appreciate the outstanding customer service! Thank you, Juan! Love my Totota! More

by Lori
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Nov 21, 2022 -

AutoFair Toyota of Tewksbury responded

Lori, when we see words like "fast and reliable" we know we are doing a fantastic job! Thank you for your shoutout to Juan, and we wish you many safe miles in your Toyota! –The AutoFair Toyota of Tewksbury Team

November 18, 2022

I was greeted with a smile and Jack explained to me what was recommended and what I should do. I appreciated his honesty and will definitely be back for my next service. More

by cilla19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Madanian
Nov 21, 2022 -

AutoFair Toyota of Tewksbury responded

We are happy to hear that Jack and the team took such great care of you! Thank you for choosing AutoFair Toyota of Tewksbury and for sharing your experience. Drive safely until we see you again!

November 16, 2022

The technician was friendly & courteous and told me everything I needed done to my car. Explained everything so I could understand to make my decision and move forward! More

by Disha.1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Joyce
Nov 16, 2022 -

AutoFair Toyota of Tewksbury responded

Thank you for your review! We're glad to hear that our team was friendly and courteous. Have a nice day, from the AutoFair Toyota of Tewksbury team.

November 16, 2022

Extremely happy with my experience here. I was very upfront about what I wanted and I felt very listened to. From the salesman Germaine, to Cassandra in finance and Kayla with the RMV detail More

by kwern
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Germaine (sales) Kayla (registration), Cassandra Peters
Nov 17, 2022 -

AutoFair Toyota of Tewksbury responded

We are delighted to receive this great review! It is great to hear that Germaine, Cassandra, Kayla, and the team were efficient and attentive. Thank you for working with us here at AutoFair Toyota of Tewksbury!

November 15, 2022

David Joyce was extremely helpful and made my experience very comfortable. He explained in full my questions. More

by Nancybuonomo1@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Joyce
Nov 15, 2022 -

AutoFair Toyota of Tewksbury responded

Thank you for the great review! We are thrilled to hear that David delivered such a successful service experience. Drive safely, and we hope to see you back again at AutoFair Toyota of Tewksbury!

November 14, 2022

They took care of the issue Woburn Toyota couldn’t. Excellent service. I would highly recommend this dealership. More

by donmelanson
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Paul at the service desk
Nov 15, 2022 -

AutoFair Toyota of Tewksbury responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the AutoFair Toyota of Tewksbury team. Drive safely, and we hope to see you back again down the road!

November 14, 2022

I was there on 11/12 for N oil change and multi points check, lets say that I drove there with low tire pressure an low windishel fluids, that's how I got back. not satisfied at all. More

by jorge.mota9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roger Barron
Nov 14, 2022 -

AutoFair Toyota of Tewksbury responded

Jorge, I apologize for your disappointing experience. We strive to deliver seamless and professional service, and it is concerning that we left the wrong impression. I would appreciate the chance to speak with you to see what more I can do to assist with your situation and help fix things. If you are willing to discuss this further, please feel free to give me a call. Thank you, Jason Henriquez - Service Manager - (978) 569-1862

November 13, 2022

Incredibly nice and prompt with service They even offered shuttle service which was incredibly helpful in my situation with work More

by melissawingren
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nate and David the shuttle driver, Wayne Michealson
Nov 14, 2022 -

AutoFair Toyota of Tewksbury responded

Thank you for the lovely compliments! All of us at AutoFair Toyota of Tewksbury appreciate your business!

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