AutoFair Toyota of Tewksbury

Very easy to work with. Very help in all matters. Took time to set up the Iphones in the car Very help in all matters. Took time to set up the Iphones in the car More

Fancy new building, but the staff are really not all that professional. They high five and interact like they are at a club, not work. My service person was a very nice guy, but I ended up waiting way too professional. They high five and interact like they are at a club, not work. My service person was a very nice guy, but I ended up waiting way too long over a night and the next morning for the work that was done on my car. Something about the shop foreman pulling my technician off working on my car. I’m sure it is an industry wide gimmick, but a shop fee for paper towels and hand cleaner? What an absolute racket. I’d be ashamed to charge people that. Nice job not pointing that out on the bill. Let’s be real, you already overcharge for parts and labor. You wonder why most people don’t look forward to going to dealership service departments. I get it, it is hard to genuinely provide good honest customer service while trying to maximize profits. More

David Joyce is a true professional. Always very kind and courteous. He always takes the time to schedule me with Brandon the technician who is the best. Always very kind and courteous. He always takes the time to schedule me with Brandon the technician who is the best. More

They meet their service promise and are not overly pushy about selling new services. Very comfortable place to wait. about selling new services. Very comfortable place to wait. More

Leasing was easy. Except for one key!!! I brought it in for an oil change and 5000 mile check. Oil change was not done. I asked for charge and offered my credit card Except for one key!!! I brought it in for an oil change and 5000 mile check. Oil change was not done. I asked for charge and offered my credit card and I was told it was free. We talked to the service manager and we’re told I had to offer to pay when I registered the car. When I asked for an oil change I should have been told there was a charge and I would have said yes. Hope service improves. More

The advisor was professional and friendly. The team in general was extremely supportive and answered my questions to my satisfaction. The team in general was extremely supportive and answered my questions to my satisfaction. More

I used this dealership for service a few years ago. Service was subpar then and I opted to give Autofair Toyota of Tewksbury another chance. I was wrong to do this apparently. I am left wondering: Service was subpar then and I opted to give Autofair Toyota of Tewksbury another chance. I was wrong to do this apparently. I am left wondering: Was the work ACTUALLY done? My dash is showing maintenance required? My husband was able to reset the maintenance setting to show it as done, however, I am not confident that the service that I paid for (oil change and tire rotation) was actually completed. Another issue was I brought my car in with 36,888 miles on it and my oil change sticker on my windshield shows 40,000 miles. I was given one quote for the oil change when I called and gave my vehicle information to set up the appointment and when I picked up, the price was higher than quoted on the phone and the explanation was: The Rav4 is more money for oil change. I was contacted the day of service and informed that I was due to change my brake fluid (though normal change is done when the brakes are changed (usually around 60.000 miles) and fuel injector service. However, 2 weeks prior, I received an email from Autofair Toyota of Tewksbury stating I was due for a tire rotation and possibly upcoming oil change. No mention of brake fluid or fuel injection service. My final response to this is: your dealership is sending me service reminder emails and your personnel is pulling a sales pitch to do a service (not 1 but 2) that CLEARLY were not required. My main issue with this is: A) if I wasn’t well versed in auto care, I would have been the gullible one to be taken advantage of with your shoddy sales pitch to try and get me to pay an additional $400 for services not required. B) I explained clearly to your service advisor that I change my oil every 5,000 miles though Toyota suggests 10,000. Why does the sticker on my window show 40,000 miles? What did your tech ACTUALLY do to my vehicle? Finally, if those additional services were in fact based on a technician discretion, but your technician cannot seem to add 5.000 miles to an oil change sticker or reset a maintenance setting after service, I would SERIOUSLY question that tech’s ability to determine the actual needs of a vehicle. I am really look forward to hearing an explanation. Thank you. More

Matt was very helpful and nice to me. Service was without much waiting. I liked it Service was without much waiting. I liked it More

Worst vehicle purchasing experience of my life. On my first visit I was there 4 hours constantly waiting for the sales man and manager to get back to me. The manager was not polite friendly to talk On my first visit I was there 4 hours constantly waiting for the sales man and manager to get back to me. The manager was not polite friendly to talk to On my second visit to sign the final documents I waited 2 hours for my salesman to wait on me. I made an appointment the previous day and when I arrived he sat me down in an adjacent empty desk while he waited on another customer. When I finally met with Brian the salesman and signed the documents I was seated in the lounge area and waited another 2 hours to meet with their financing man to sign the financing documents. I wasted 4 hours there waiting to be helped. I will never purchase another vehicle from AutoFair Toyota Tewksbury and will not have my vehicle serviced there as well. More

Service was excellent. David was very helpful. Very satisfied with the work performed. Car looks much better. David was very helpful. Very satisfied with the work performed. Car looks much better. More