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AutoFair Hyundai
Manchester, NH
893 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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893 Reviews of AutoFair Hyundai
March 20, 2022
I would give it a zero if I could. Bought car 10/2021 Drove it 5,660 miles. Went for OIL CHANGE 3/18/22 and it needed a new ENGINE. NO RENTAL/LOANER vehicle. THREATENED WITH CALLING POL Bought car 10/2021 Drove it 5,660 miles. Went for OIL CHANGE 3/18/22 and it needed a new ENGINE. NO RENTAL/LOANER vehicle. THREATENED WITH CALLING POLICE WHEN I TRIED TO TAKE IT FOR A SECOND OPINION. The issue is the service Dept. I bought a 2018 Hyundai in October 2021. I had gone 5,660 miles brought it in for the free oil change. At this time I had one small issue happen twice on 3/15 I felt like it "Chugged' (not stalled) I recorded it happening on my phone. You can hear nothing and you can clearly see no check engine light. It resolved immediately. I checked the oil myself and showed the stick to an attendant at the Seabrook Autozone and he said it was fine. On 3/17 I had the vehicle flash the check engine light and stall to the point where I had to restart it and the check engine stayed on. It ran fine aside from that, brought it in for the oil change and a recall 3/18. The vehicle never made a noise. Aside from stalling 3/15 and then the check engine coming on 3/17 there were no issues. After two hours I was told the vehicle need a new engine and they were going to "try" to get that covered. They stated there was no rental coverage and they had no loaners. The Service manage Josh Banks had a smirk on his face the entire time I argued with them. After several attempts to impress upon these people that I was told by my mechanic to get the vehicle out. ( I also tried everything to get them to find me some type of vehicle to drive. I absolutely raised my voice and I have that all recorded too. I did not get threatening-- however I did say that Im a single mom, disabled and have to be able to drive my son.) I live in Newton NH 45 min away. My Mechanic stated that if it wasn't clunking or making any noise there is no way it would go to needing a new engine NOW. Once I said I wanted a second opinion thats when they shut down and panicked. I said I was taking the car. They stated they needed 30 min. (FOR WHAT) they then told me I had to pay 170$ and that I had to sign something and that I would be waiving the warranty. I actually reached for the keys at one point I was told the second time I asked for the keys they would call the police. (I told them go ahead!). They would not let me take my vehicle. Once I get frustrated to a point I cry. So...I had reached the end of my rope. I literally even debated trying to get the keys when they drove it around so I could get my belongings but they kept them away from me. How is this legal? I went in for a FREE oil change!!!!! The only option I had was to have a mechanic drive me home. A mechanic? When I worked at a dealership a janitor or office chick did these duties because the high paid mechanic is needed to work. OR IS IT THAT they are suffering so much right now with low sales and low work in the shop that they are trying to get the warranty work that may not be needed to keep the mechanics employed??? More
by laurahillard13
Employees Worked With
JOSH BANKS, Adam Donovan
February 20, 2022
Bunch of LIARS . They show a price on the internet and even give you payments and break down of them and tell you this is your price. I drove over an hour to get the They show a price on the internet and even give you payments and break down of them and tell you this is your price. I drove over an hour to get there Saturday 2-19-22 First they tried to sell me a loaner vehicle they had listed on line with NO mention of it being a loaner. Same price mind you!! Tried several time to sell that on to me. Kept saying I didn’t want it. When I raised my voice and told him again then he moved on. Doing paperwork only to find out the price was way above what it showed online. When I asked about it a finance guru came in and tried to get me to take it. Said I can make payments anything you want because he controls the bank! Really!!! They don’t understand good old plain HONESTY !!! Not better than a horse salesman! The way those crooks work is they don’t tell you what is in stock and what may be coming in. They just want you in the door. No value for your time. Online they show what the factory says to sell it for. Then they take and do what they call an “ADJUSTMENT “. They raise the price again several thousand dollars. But don’t tell you that until you get there. LIARS. They kept saying they didn’t lie. Kept trying to justify the false advertisement on internet price gouging! Keep your car. I will never waste my time with those crooks. Within 2 hours I found another just like it for thousands less!! And it’s a real NEW one not a loaner. CROOKS and LIARS at auto fair Manchester NH More
by No customer ever
Employees Worked With
Jim Nartiff
February 15, 2022
Great service from start to finish. Thank u so Much to John and Joe. And all the other people That helped me through out the entire process😊😊😊😊😊😊 Thank u so Much to John and Joe. And all the other people That helped me through out the entire process😊😊😊😊😊😊 More
by Taraandrews2866
Employees Worked With
John and Joe were the main ones I had my deal work done through 10 stars😊😊😊
January 18, 2022
The dealership is great. It’s Hyundai that is not. I had an issue with the free oil change because I went over my milage, but the dealership resolved and did not charge me. had an issue with the free oil change because I went over my milage, but the dealership resolved and did not charge me. More
by Laura.Hollabaugh
Employees Worked With
Kevin Richardson, Alex Gould
January 04, 2022
Price for service have been raised significantly and they force you to get a service package with items that are not needed. Should be able to go get just a tire rotation and oil change done without before f force you to get a service package with items that are not needed. Should be able to go get just a tire rotation and oil change done without before forced into buying any other service. More
by Dontworryaboutmyname
Employees Worked With
Service advisor (one star)
