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AutoFair Hyundai

Manchester, NH

4.3
893 Reviews

1477 South Willow Street

Manchester, NH

03103

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893 Reviews of AutoFair Hyundai

August 25, 2022

I unfortunately have nothing nice to say about this dealership . They messed up on our credit reports and pulled someone else’s credit . Very misleading to get you in the door … I live an hour away and More

by Merrickliz7
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Terry ( not sure of last name), Nic (not sure if last name)and someone in finance
Aug 28, 2022 -

AutoFair Hyundai responded

This feedback is very concerning to receive. We strive to deliver a straightforward and accommodating purchase experience for our guests, and it is disappointing to see that we left the wrong impression. I apologize for the issues you encountered working with us and assure you that we will work to improve our practices moving forward. If there is anything more I can do to assist you or better your tie working with us, please feel free to give me a call. Thank you, Matt Gelinas - General Sales Manager - 603-634-0525

Aug 28, 2022 -

Merrickliz7 responded

Matt , please call me if there is anything you can do for me .

August 24, 2022

Chelsea was great to deal with in the service department. She constantly kept me updated, and listened to every question I had for her. I highly recommend going to see her! More

by Brent.poulin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chelsea
Aug 24, 2022 -

AutoFair Hyundai responded

Thank you for recommending Chelsea! The AutoFair Hyundai team is thrilled she delivered a five-star experience. Until next time, drive safe!

August 24, 2022

This is my 2nd vehicle purchased with Autofair Hyundai! ! Awesome staff, great prices and a nice ride!! Thanks so much to Doug Johnson who worked really hard for me to take my new Tucson home! More

by Stacey.makris624
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Gelinas, Doug Johnson Salesmanwithaheart
Aug 25, 2022 -

AutoFair Hyundai responded

Stacey, thank you for reviewing us! We are so glad to hear that you had a successful purchase experience working with Doug and the AutoFair Hyundai team. Drive safely, and we hope to see you back again down the road!

August 17, 2022

Very friendly and efficient service. They aim to please their customers in a nice comfortable environment. More

by LarryF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Johnson Salesmanwithaheart
Aug 18, 2022 -

AutoFair Hyundai responded

Thanks for sharing your appreciation of our team, Larry! We're always happy to offer excellent service at AutoFair Hyundai.

August 17, 2022

We visited this dealership because the had the color combination that we wanted for our new car. Drove 90mins to get there and the salesmen showed us the vehicle and all the options. He did a wonderfu More

by DLCupcake
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Do not remember his name
Aug 18, 2022 -

AutoFair Hyundai responded

I am sorry to hear that your experience did not meet your expectations. We run an honest business and it is never our intention to mislead a customer, so I apologize if we left that impression. When customers file requests for more information we reach out to them through various platforms. In the contact history, I see that the internet department made several attempts to contact you via e-mail. I can also see that Samantha called you while grocery shopping the other day. We interact with thousands of customers every month and we've come to realize that the vast majority of customers are well aware of the fact that many dealerships are offering their vehicles with Adjustments on them. Many dealers offer nothing in return. At AutoFair we offer the following benefits: PermaPlate- this is an insurance product that guarantees the interior and exterior of the vehicles from damages from man-made, animal, natural, and other sources of damage. For example, this product will replace your seat covering if you happened to puncture the interior with something sharp or if you went grocery shopping and the gallon of milk leaked on the interior and soured, this product would replace the affected carpeting. Road-Hazard- included in the pricing you receive one-year insurance on your wheels and tires 1 year of Towing, Mechanical First Aid, Tire Service, Battery Service, and Lockout service 1 year of Insurance Deductible reimbursement 7 years of AutoFair Rewards which is a service club that comes with $2,500 of discounts over the routine recommended maintenance through your ownership, 7% back in the service department, free rental cars, and a $500 trade-in voucher. Before you left, our floor manager offered to do the deal for you at half of what we normally charge on the Palisade for you since you were unaware of the pricing of the vehicle and to compensate for your drive. If he was unclear about this, I would like to apologize. We are not unreasonable and we would like to work with you. If you can't look past your experience with us, we understand. We do not want to eliminate you from considering Hyundai as a brand. The Hyundai brand is a phenomenal brand with the best warranty in America. Please continue to consider Hyundai. I don't think that you will regret it. If you would like to continue the conversation, please reach out to me at 603-634-0525 or mgelinas@autofairhyundai.com Sincerely, Matt Gelinas AutoFair Hyundai 603-634-0525

August 15, 2022

I had a very nice experience. All the staff was great. I would recommend anyone to got to your dealership More

by Bcurran
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emily
Aug 15, 2022 -

AutoFair Hyundai responded

Thank you for the wonderful review! We are delighted everything went smoothly. Come back to AutoFair Hyundai anytime!

August 15, 2022

Great attention to detail and very informative with respect to what was going to be done to fix my car and how long it would be More

by Denaligmcdone
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark i. Service, warranty work
Aug 16, 2022 -

AutoFair Hyundai responded

This is the kind of feedback we work hard for at AutoFair Hyundai! We're always happy to offer attentive and informative service. Thanks for supporting us with your 5-star review!

August 09, 2022

I needed help and they went out of there way and relieve my problemsthank you More

by Tivoroger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christina macray
Aug 09, 2022 -

AutoFair Hyundai responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the AutoFair Hyundai team. Drive safely, and we hope to see you back!

August 08, 2022

the sale person Roy Khayat did a fantastic job selling the car we bought I recommend him to be of great value More

by lowen67
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Khayat
Aug 09, 2022 -

AutoFair Hyundai responded

Thanks for sharing your appreciation of Roy! We're grateful to have him on the AutoFair Hyundai team to help customers like you. Enjoy your new ride!

Aug 10, 2022 -

lowen67 responded

ask for Roy he is very good at what he does

August 06, 2022

Everyone very helpful and making the process as comfortable as possible. Always ready to answer any questions. Great support system. More

by Lucie301
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dante, Adam Donovan
Aug 08, 2022 -

AutoFair Hyundai responded

Lucie, this feedback is much appreciated! Thank you for being a great AutoFair Hyundai customer, we hope to work with you again down the road. Enjoy the ride!

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