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Auto Park Ford - Service Center

Sturgis, MI

4.6
1,004 Reviews

1,004 Reviews of Auto Park Ford - Service Center

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February 06, 2024

Fast and efficient, very helpful having them pick up my car and deliver it when done More

by jayjohnston6583
Recommend Dealer
Yes
Employees Worked With
CJ
Feb 06, 2024 -

Auto Park Ford responded

Jay, Thank you for your very kind review. CJ and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Auto Park Ford.

February 06, 2024

Great mechanic service! I would highly recommend Auto Park Ford to anyone! They kindly listened to all my troubles and then took care any issues. More

by A. Williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Dilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sidney Brooks
Feb 07, 2024 -

Auto Park Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Sidney, Shebly, and our team, and we look forward to working with you again.

January 31, 2024

Got me in on a short notice emergency. Took good care of me and my truck. Service representative, Josie, and service technician, Brandon, we're both courteous and professional. My concer More

by Epsmalley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josie Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service technician Brandon
Jan 31, 2024 -

Auto Park Ford responded

Thank you for sharing your thoughts on working with Josie, Brandon, and our team. We're glad to hear we delivered such a great experience!

January 20, 2024

I enjoyed the service at Auto Park Ford. The people are friendly and very thorough. It’s nice to be able to get a free car wash and have refreshments while you wait as well. More

by sseverson81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Kobold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Candy Abbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josie Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Dilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris "CJ" Johnston
Jan 21, 2024 -

Auto Park Ford responded

Thanks for sharing your thoughts about your experience with Auto Park Ford. We appreciate your business and hope to see you again soon!

January 18, 2024

The cost of labor was extremely too high and I will never use auto park again More

by Dritchie02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rick Kobold
4.0
This rating includes all reviews, with more weight given to recent reviews.
Candy Abbs
4.0
This rating includes all reviews, with more weight given to recent reviews.
Trevor Jensen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Josie Parker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Dilla
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris "CJ" Johnston, Bryan Johnson
Jan 22, 2024 -

Auto Park Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

January 17, 2024

They are one big group of excellent workers yes I would send family and friends to come there for your great service More

by KARENC0691
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Candy Abbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Auto Park Ford responded

Karen, It's great to hear that Candy was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Auto Park Ford!

January 17, 2024

Quick, efficient, and explained everything clearly. Pick up and delivery also great options when servicing here!!! More

by A.eger2024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Kobold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Candy Abbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josie Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Dilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Eger, Chris "CJ" Johnston, Dan Tack, John Wade
Jan 18, 2024 -

Auto Park Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Auto Park Ford.

January 17, 2024

Only came in did my truck service everybody in that department seem to be very friendly my problem was I believe your hourly rate for the mechanics is way too xxxx High and because of that I will be sh More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shelby Dilla
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2024 -

Auto Park Ford responded

Bill, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

January 17, 2024

I enjoy working with the Service Department. They are very knowledgeable and professional. I would definitely recommend them to a friend. More

by rhw92860
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Candy Abbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josie Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Dilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Auto Park Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Candy, Josie, and Shelby. Please don't hesitate to let us know if we can be of further assistance.

January 17, 2024

I had pretty good service in the past with basic oil changes. But, when I was called for a safety recall for the rear half axles on my F150 things got interesting. I dropped off my truck that was runnin More

by apfeaman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris "CJ" Johnston
Jan 21, 2024 -

Auto Park Ford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

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