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Auto Giants Nissan

Woodbridge, VA

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212 Reviews
Family owned and operated for over 35 years!!
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14777 Jefferson Davis Hwy

Woodbridge, VA

22191

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Showing 212 reviews

January 10, 2018

Money in hands - customer no longer important Bought a new Maxima. Purchase ok - 1 flaw. Only received 1 keyfob. Salesman remembers issue but management won't abide by transaction promise. GO ELS More

by Marie E
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Elliotte Adams
Jan 12, 2018 -

Auto Giants Nissan responded

Based on the fact this purchase was made in 2013 I will not be providing a second key to this customer. I have no way of knowing whether a second key was provided at the time of sale. Furthermore this particular customer has been back to my service department and never requested a key at anytime. We try to provide the best service before and after the sale as we possibly can, but in this case it doesn't make sense to give away a key 5 years after a car was sold.

Jan 12, 2018 -

Marie E responded

Let's be clear, 1st, I have only had 1 service performed at this dealership. That was 1 of 2 free oil changes promised to me. It took so long, I did not go back. I now get my vehicle serviced close to my home. 2nd, I was guaranteed by their service dept. that this would not be an issue because the notes were in their system, & I could receive my 2nd key at ANY time. 3rd, I spoke w/ the salesperson a few days ago (I still had his business card) & he recalls the entire situation. Why would he lie for me?? In no way could this benefit him. Lastly, if the dealer had provided me with all of my property in the 1st place, I wouldn't have to be dealing w/ them in the 2nd place. I think it's pretty sorry of management not to even look into this before insulting me & insinuating that I am a liar or a thief, in which I am neither!!

December 19, 2017

Friendly process Jannie Lloyd, my sales representative, was excellent. Very happy with the process. She showed patience with me and help me come to my own decision. More

by Jamie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jannie Lloyd
December 13, 2017

My Experience at Cowels Nissan The reason I rates my experience 5 out of 5 is because the customer service there is great. My. Car buying experience was quick, effective, and truthf More

by Andrews
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sopele Togba
December 06, 2017

Excellent Experience Sopele Togba, I would like to express my gratitude to you for the time, an your advice about the vehicle I’ve purchased. I definitely feel as though More

by tmcclinton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sopele Togba
September 09, 2017

Great dealer Went to look at a Dodge Charger they had. At first I didn't think everything would work out but Peter nartey and the finance managers really pushed an More

by jeeplife6297
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter nartey
July 21, 2017

type of service received I went to this deal ship Not for their service, but because they had the vehicle I was looking to purchase for my daughter. The sales person Jimi Mo More

by Blan MD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jimi Moore , Ghani Niazi
May 24, 2017

Best prices around the Beltway! Searched every where for a car, wasn't in the market for a car over $20,000, looked every where, could not find the price I wanted, until I found Cowl More

by Ride fancy for LESS!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Felix
April 07, 2017

Great experience Claude was a great help, very friendly and patient. He got me a very good deal and was thorough in explaining everything including the amazing feature More

by Sadaf2017
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Johnson, Claude Bukasa
April 07, 2017

EXCELLENT EXPERIENCE!!!! Claude was definitely heaven sent , very knowledgeable and friendly.He walked around the parking lot ,taking interest in what type of vehicle I was lo More

by SYLVIA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claude Bukasa
April 06, 2017

New maxima Purchased a new maxima platinum from cowles. They had the best price on the car in the DC metro area. They were not pushy or arrogant , Peter the sale More

by Mahin Khan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter
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