Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Auto Country
Abington, MA
1,490 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
1,490 Reviews of Auto Country
April 17, 2014
Good cars, good financing, and a laid-back sales approach. Drove down to this place to check out a car I found online without many expectations. Car was good - clean inside and out - better than the picture Drove down to this place to check out a car I found online without many expectations. Car was good - clean inside and out - better than the pictures on the website. I had previously researched the price for the year, model, and mileage, which was lower than other car dealers. I gave them a call and Mike S. answered and was totally low-key. He said the car was clean and ready to go. Given the excellent price I was expecting to find something wrong with the car but when I visited, the car was as clean as Mike said it was. Actually I found that the car was a one-owner with full service records and had options not listed in the advertisement, so the car was better than expected. Plus they had a very low price. During the entire time Mike never tried any pressure at all and was quiet during the test drive so I could listen to the car. He even said I could think about it and get back to him, which I've never heard from a salesperson. I was not surprised that the advertised price was firm because it was a good price. Apparently all used car dealers now list their rock bottom price online because everyone uses the internet to compare. If the price is a few hundred dollars too high, they get no calls and waste their advertising. My credit is not good, so that was a concern. I had been to five dealers including Prime and Boch and was turned down. I really didn't think I would get financed, even with a finance company that charges the extra sub-prime buyer fee. Since I had gone to other dealerships who couldn't get me financed, my credit had lots of negative hits. But Dwayne somehow got me financed and the payments and fee were much better than I expected. If I'd gone to Auto Country first without the credit hits from Prime and Boch, it would have been easier to get financing. When I went to get the car, Mike picked me up at the train station and the car was clean and ready to go. Have had no problems at all with the car. In my experience Mike and Dwayne are upfront, honest, and no-pressure - plus Auto Country got me financed when five other dealerships could not. More
by jamescantor
Employees Worked With
Mike S.
April 07, 2014
Friendliest Dealership I have ever visited Thanks to Joe ODonnell I was able to get my daughter her first car at a great price and the EXACT car she wanted. Joe made the entire process painless Thanks to Joe ODonnell I was able to get my daughter her first car at a great price and the EXACT car she wanted. Joe made the entire process painless and spoiled my daughter for any future purchase she may make. I was worried coming down from the north shore to a place I was not familiar with but instantly knew we made the right decision when we talked to Joe. It is definately worth the drive from anywhere to deal with such nice people who understand the business and give what I think is great deals for cars, or suv's in great condition. The experience does not stop there. Some minor repairs have to be done and Joe is always there to answer questions and Autocountry is more than willing to stand behind their product. I will definately be back for my youngest daughters first car and I hope Joe is still around to make her first experience an enjoyable one also. Thanks Rich Stewart More
by RASjr
Employees Worked With
Joe ODonnell
April 05, 2014
This was my first " Used car buying experience" and I must admit that these guys really truly made it a lot less scary! My sales guy was named Steve - he was super friendly and really helpful. I re and I must admit that these guys really truly made it a lot less scary! My sales guy was named Steve - he was super friendly and really helpful. I recently had a little girl and wanted a safer more dependable car. I had NO CREDIT because I never had a credit card or thought of using anything other than cash when I was younger. They helped me ( with a co-signer ) get something I thought would never happen, A NEW CAR! :) Thanks to Dwayne for putting up with my craziness and nervousness! Also, his oldest daughter has the same name as me ! I totally recommend this place to any and all who are looking for a used car! Thanks again guys! xo More
by tobrien143
Employees Worked With
I worked with a man named Steve, Nicest sales guy I've meet so far.
March 10, 2014
For starter i bought the car about 5 months ago.I have poor credit so it was the last "legitimate"dealer to get credit with.Gil seemed nice so i didn't think anything of it until when i came in next all o poor credit so it was the last "legitimate"dealer to get credit with.Gil seemed nice so i didn't think anything of it until when i came in next all of the things Gil had told me were false.I just kept getting well we don't make keys,or "no no no we don't lend you cars if you are waiting weeks for your car to be done". which should have tipped me off but I was trying to give them the benefit.When i went to finally finalize the paper all the numbers kept going up and up.On top of a trade in and 1000 dollars we already gave them which was suppose to be it there was another 1500 to "smooth it over with the Bank". Now 6 months later my exhaust has trouble so i take it to a mechanic to find out why.It turns out its been welded completely to the bottom of the car so i have to get everything behind the catalytic converter replaced.Just a miserable and disappointing experience. Oh and don't bring concerns to the owner he doesn't want to hear it. More
by seanton
Employees Worked With
Gil
February 20, 2014
Go here and ask for Sean. Kindest salesman ever. He helped me so much and even apologiZed for wrong doings from my insurance agent. Amazing!!!!!!! helped me so much and even apologiZed for wrong doings from my insurance agent. Amazing!!!!!!! More
by Brittany0507
Employees Worked With
Sean
November 22, 2013
I highly recommend buying your next vehicle here. The service and salesmen were great! I bought my car and truck there and they have been running and driving for years with no problems. Auto Country is a service and salesmen were great! I bought my car and truck there and they have been running and driving for years with no problems. Auto Country is a great dealership. More
by kevinstafford505
Employees Worked With
Steve, Dwayne , Dwayne Crosby
May 10, 2013
This dealership is a joke. When going on there web site I seen a Land Rover for sale, called the dealer they said that the Land Rover was still available. Went to the dealership and the Land Rover was on I seen a Land Rover for sale, called the dealer they said that the Land Rover was still available. Went to the dealership and the Land Rover was on the front lot with all the other vehicles for sale. Dan, the sales man approached me, after telling him I was interested in the Land Rover he said, "it was junk", and there were major things wrong with it. I told him I came to the dealership and called on this car, again he told me that i could not buy it. He ended up showing me a SUV, I liked it and put a deposit on it. Gave him all my info for financing, he told me that it would take a day or 2 for approval due to the fact my credit score was not that good but guaranteed me that financing would not be a problem .and I would be in the car within 3 days. Called the dealership 2 days later, Dan was not available so I left a message for him to call me back, all day, no call. Day 3 same thing, called several times, no call back. Left a message that I would be going to the dealership @ 12 to talk about my trade in, got there and was treated so poorly. Kept me waiting and waiting. when we finally did get him to sit down and talk about the SUV again he talked in circles and Dwayne stepped in to talk for him and gave me the value of my trade, still nothing got accomplished, I knew then that this was a huge mistake. after 5 days of doing this and being blown off time after time Dwayne finally took my call, told me I was approved for a car that was not even the SUV I had put a deposit on. Told him no way did i want that car, I wanted the SUV that I had put the deposit on. He then told me that that's what Dan had put through and that's what I qualified for but the car was the same price as the SUV. So shady! . On the 6th day again I called, left message after message. No call back. On the 7th day and a week of being blown off I told the receptionist that I wanted my deposit back and I wanted to cancel the deal. Then and only then is when Mike got on the phone, I told him the situation and told him i went else were to buy a car. His professional response was "were JD buy rider"? Was rude and so unprofessional, He then expressed the fact that they broke there butts to get me financing. It took the dealership that I ended up buying a car from 2 days to get financing for me and on the third day I was driving my new car, the salesman was great and professional, no run around. Got the SUV I wanted and the payments were exactly were I needed to be. It's places like this that give Car dealer and sales man a bad reputation. They are the classic case of why good sales man end up with that typical shady car dealer image. So not true, there are some really great professional sale people out there. I did end up buying the car i wanted from a reputable dealer. More
by RHP3417
Employees Worked With
Dan, Dwayne and Mike, Dwayne Crosby
April 20, 2013
suv ford excursion Thank you for helping us get into a vehicle in our very desperate time of need. Great customer service. Just took a little longer to pick it up than Thank you for helping us get into a vehicle in our very desperate time of need. Great customer service. Just took a little longer to pick it up than I thought it. More
by kiwi08321
Employees Worked With
Gilly
April 17, 2013
I was so very excited to get my first vehicle ever. When I started this process I was completely satisfied but I have still not received my vehicle and am not sure when I will be getting it. I keep getting I started this process I was completely satisfied but I have still not received my vehicle and am not sure when I will be getting it. I keep getting told different things and it is very frustrating. I have done everything on my part yet it seems like I'm no longer important because they got their sale. I am supposed to be talking to Gilly once more today to see if today will be the day I get my car when I was told the day I signed the paperwork I was told Wednesday morning at the latest. It seems like they don't care when I get my vehicle and its making me question their customer service. More
by mgorham0930
Employees Worked With
dwayne, gilly, Dwayne Crosby
February 26, 2013
So far I have not gotten my vehicle but i feel compelled to write, I have been shopping around everywhere, I have been told with my credit and my income I would have very little luck with getting a good dea to write, I have been shopping around everywhere, I have been told with my credit and my income I would have very little luck with getting a good deal. I drove into the auto country lot with my wife and 4 yr old daughter, in hopes to get the suv we had our eye on. Unfortunately we were not able to actually get it because he was already taken. But the gentleman in the Blue Coat ..I can remember his name but his smile was welcoming. He showed me and my wife around and we looked at others. what i liked about the way he handled that part was he stood back and let us choose and not try to tell us what we want. we found something we loved...surprising to me because I swore I wouldn't by another Ford. He gave us the keys and we drove it for a test and it was smooth, everything worked, and it was clean from top to bottom. I asked about a couple of scratches and he said just a little paint probably no problem( Don't know if they would be paying for it or me) but either way they weren't major. We talked about my situation and with such confidence they said no problem they would get on getting me approved. I was stunned at how quick and sure they were i had to double check with them that i heard them right about it not being too much of a problem, as the whole office was handing my daughter quarters for candy lol.. So i left a deposit and shook hands with both of the gentleman. Me and my wife went on..the next morning (today) I get a call they can work with me and to bring in my paperwork of proof. I was shocked just that quick they answered me. I don't know how it will turn out but i trust they will do what ever they need to make sure I'm driving. Dwayne and the other gentleman seem to know what they are doing..which is more than i can say for most used cars dealerships and I have had my share. I can't wait to see how this week goes. Siked!! they seem like awesome people...I will update soon. More
by LenoraWilliams
Employees Worked With
Man in the blue SORRY FORGOT HIS NAME AGAIN LOL...Dwayne, Dwayne Crosby
