Auto Country

Horrible experience After much deliberation I decided to purchase a vehicle from Auto Country Inc on March 4th, 2016. This decision was based solely on the information fu After much deliberation I decided to purchase a vehicle from Auto Country Inc on March 4th, 2016. This decision was based solely on the information funneled to me from Auto Country employee Scott via many texts, videos and pictures ( all of which I have). The vehicle was advertised and represented as in good working order. Heres a few examples of the issues. In one text I specifically asked if the AC and Heat worked on this truck, his response is "Yes everything works as it should!". In another example I had Scott take a video and pictures of the instrument cluster to ensure that there were no check engine or warning lights on. In the video and pics there is definitely no lights on; however, when the vehicle arrived the check engine light was on. I cleared the light and the light returned after every 2nd ignition cycle. What this tells me is that you have to put a code reader to the vehicle to clear the check engine light after you turn the truck on 2 times. In yet another example I had them send me the video and pics of the engine and transmission dipstick. In the video there's nothing that warrants concern. Again, when I received the truck the oil was milky white which is a sure sign of a bad head gasket (a 4 thousand dollar repair). These are just a few examples of the issues on this vehicle. I immediately attempted to contact Scott to remedy this major problem. I to this day have never received a phone call or text from Scott since the sale of the vehicle. Seeing that the original salesman wasn't going to call me back I started to move up the chain and talked to the manager. He suggested I talk to the owner Michael. I got a hold of Michael and things got heated quickly. I certainly lost my cool and said some things I regret due to his lackadaisical attitude towards my concerns. This whole transaction was never signed by both parties per Ma law. I wanted a full refund and Michael did finally agree to a refund of only the purchase price of the vehicle ($10,026) but not the cost incurred to me to ship the vehicle both to and from his location ($2,625). He also said he would only refund the vehicle purchase price if I removed my BBB complaint and any negative review I filed online. Since he was essentially holding my money for ransom we complied. He also stated he would sue us if we re posted any negative review against him. So here we are to this day in time, I do have a refund of the vehicle purchase price $10,026. I want the business to pay for my shipping costs both to and from. The only reason I am requesting this is because I would not have purchased this vehicle had it not been falsely represented and possibly intentionally manipulated in such a way to sell to an unsuspecting consumer More

Outstanding Service I couldn't be any happier with my vehicle and with the service they provided. . Mike is a good salesman and It has been a true pleasure to do business I couldn't be any happier with my vehicle and with the service they provided. . Mike is a good salesman and It has been a true pleasure to do business with you. I recommend all of you Mr Mike Kerson More

Purchasing a used pickup My name is Andy of the Virgin Islands. I just bought a used Nissan frontier 2006. I recommend this dealership highly. Very clean vehicles and great cu My name is Andy of the Virgin Islands. I just bought a used Nissan frontier 2006. I recommend this dealership highly. Very clean vehicles and great customer service. My sales person was Dave; a great guy with good personality and excellent salesmanship. The dealership was also very accommodating by installing a new bed liner without additional cost. More

Outstanding professional service! Needed a very reliable and affordable car very quickly! Super happy with my new ride and the professionalism it was handled with. The monthly payments Needed a very reliable and affordable car very quickly! Super happy with my new ride and the professionalism it was handled with. The monthly payments are great and the crew handling all things were very courteous! More

VERY GOOD. .!!!! Honest, reliable, helpful and dependable... I consider a car the most valuable asset for work and for play. I couldn't be any happier with my vehicle Honest, reliable, helpful and dependable... I consider a car the most valuable asset for work and for play. I couldn't be any happier with my vehicle and with the service they provided. . Dwayne is and always has been a true pleasure to do business with looking forward to the next vehicle I purchased with him More

Needed a truck Needed a new truck bought here before and for my wife always a good deal. Duwayne always makes it easy to to business with. We'll be coming in soon Needed a new truck bought here before and for my wife always a good deal. Duwayne always makes it easy to to business with. We'll be coming in soon for my daughter. More

Great Salesperson; Positive Overall Dave was super helpful from the beginning. Since I didn't have a car, he brought the car to the Red Line station and let me take it for a test drive. Dave was super helpful from the beginning. Since I didn't have a car, he brought the car to the Red Line station and let me take it for a test drive. Down-to-earth and gracious, he always responded promptly to my questions, and was always willing to help, even after hours. I was a little skeptical about dealing with a used car dealership, but Dave behaved like a professional. Not your stereotypical used car salesman--Dave clearly wanted the sale, but he also wanted me to be happy, and was helpful but low key. Dave really gets good customer service. While the rest of the team I interacted with was good, they did not all seem quite as customer service oriented as Dave. I am really happy with the car, a 2009 Subaru Outback, thus far. Thank you, Dave. More

Friend's purchase I brought a friend to Auto Country & i am impressed with the professionalism. They helped to find a safe and reliable vehicle...there was no pressure. I brought a friend to Auto Country & i am impressed with the professionalism. They helped to find a safe and reliable vehicle...there was no pressure. Scott & Dwyane were both very helpful in putting this deal together. More

The man to see, " Dwayne Crosby" Dwayne Crosby has sold me many cars, over the past twenty plus yearsHe Is the most honest person I have dealt with. His desire Is to make sure that th Dwayne Crosby has sold me many cars, over the past twenty plus yearsHe Is the most honest person I have dealt with. His desire Is to make sure that the vehicle you buy Is at a price you can afford and properly cared for before you take delivery, and If a problem arises he is there to make sure It Is dealt with.! Dwayne Is the most caring person whose desire Is to makes sure you are alway's pleased. It Is like when you purchase a vehicle from him you become family.! I highly recommend Dwayne Crosby and believe he should be salesman of the " Decade.!!! Frank S Dangora More

Overall decent experience Dan was great. The financing was a little slow, but it was a Saturday so it is to be expected. It was an easy, quick process. Dan was great. The financing was a little slow, but it was a Saturday so it is to be expected. It was an easy, quick process. More