Austin Subaru

My sales person was very low pressure. He did not push on things, let me take my time, and got me through the process with low stress at a decent price. He did not push on things, let me take my time, and got me through the process with low stress at a decent price. More

I had the battery in my Subaru replaced in 2024, and it recently went out. This happened at home, so we were able to charge it temporarily using our plug-in auto charger. I got it to the Subaru dealer, a recently went out. This happened at home, so we were able to charge it temporarily using our plug-in auto charger. I got it to the Subaru dealer, and they tested it and confirmed it was indeed defective. It was still under warranty, so they gave a new battery. This process turned out to be easy and efficient. I was only there about an hour and a half, which I considered to be good since they were working me in. I was able to make an appointment online for the time that I could get the car to them. I really appreciated all that they did to get this done quickly and also to make me comfortable while I waited! More

I had a seamless and easy experience bringing in my Outback for a manufacturing malfunction. Chris Sutton explained everything simply and skillfully. There was close communication the whole time my car Outback for a manufacturing malfunction. Chris Sutton explained everything simply and skillfully. There was close communication the whole time my car was in maintenance, and the problem was fixed. Thank you! More

Austin Subaru gave me excellent service by giving me a recorded video inspection of my vehicle and showed the condition of the joints and engine. Having on the house expressing, latte, cortada, or macchia recorded video inspection of my vehicle and showed the condition of the joints and engine. Having on the house expressing, latte, cortada, or macchiato is a bonus. More

Subaru of Austin has been servicing my car for the past nine years and during that time, I've had numerous service advisors. Trenton Johnson has been my service advisor for the last two service appointmen nine years and during that time, I've had numerous service advisors. Trenton Johnson has been my service advisor for the last two service appointments and he continues to provide stellar service. He is professional, courteous and knowledgeable. He responds promptly to my questions and goes above and beyond to meet my needs. He is an definitely asset to the Subaru team! More

I had a disappointing experience with Austin Subaru with Michael & John while trying to lease a Subaru Crosstrek Hybrid. Initially, communication seemed promising, but the process quickly became frustrating Michael & John while trying to lease a Subaru Crosstrek Hybrid. Initially, communication seemed promising, but the process quickly became frustrating due to repeated lack of follow-through and poor communication. I was told multiple times that certain steps would be completed “first thing in the morning,” including reviewing my credit application and sending a payment link for the deposit. Neither happened until I had to repeatedly follow up myself. As someone who works in sales, I understand things get busy, but keeping your word and proactively communicating with customers is the bare minimum. What made the experience worse was being told by their Sales Manager they had “30 appointments” and that was why things were delayed. Instead of making me feel valued as a customer, it felt like my business was an inconvenience. I also had to chase them down for updates rather than the dealership staying engaged with me throughout the process. Mind you I was ready to move forward, credit application submitted and approved, sent Drivers License and proof of insurance. Meanwhile, another dealership was responsive, transparent, and actually worked to earn my business. They provided a significantly better offer and consistently followed up professionally. Austin Subaru ultimately admitted they could not match the deal. The sales manager even got involved, don’t ever think they would try to make things right if they really wanted my business. They didn’t. They even said to go elsewhere. If you are shopping for a Subaru in Austin, I strongly recommend checking multiple dealerships before committing. More

Austin Subaru has always been top-notch with me and our family. We've purchased two Subaru Forrester's from them and they have provided excellent maintenance service for them through the years of ownership family. We've purchased two Subaru Forrester's from them and they have provided excellent maintenance service for them through the years of ownership. I especially like the express service for oil change plus. It works for my schedule and they do a really great job with the complete inspection service that comes along with it. They are thorough and courteous and their facilities for the comfort of the customer while waiting is the best. All the employees of the service department have been excellent and responsive. Couldn't ask for more from a car dealership. More

I was having some AC issues in my Forester for several months and decided I should not push off repairs any longer with how quickly summer is approaching. I was dreading the repair cost but I had liked th months and decided I should not push off repairs any longer with how quickly summer is approaching. I was dreading the repair cost but I had liked the friendly and quick service I had received for a parts recall a while back and knew my car would be in good hands. Chris Sutton was great at keeping me updated about the status of repairs and my payment options and Dustin Peterke did a great job explaining what needed to be done to resolve the AC issue in the multi point inspection video in addition to other recommended maintenance. Once I decided what options I would take with repairs, the job was done within 48 hours of approval. I am so glad to finally have AC again! The complimentary coffee bar and rides to and from the service center really helped make the overall process a pleasant experience. Thank you so much Austin Subaru! I would definitely choose your Service Center again for future repairs! More

i was on the road returning to my home in berkeley, california when my battery died. the local austin subaru dealer determined that my alternator had died. i asked if this could be fixed quickly becaus california when my battery died. the local austin subaru dealer determined that my alternator had died. i asked if this could be fixed quickly because i was stuck in austin in a motel until it was repaired. motel fee was $125.00 per night so i wanted to be done soon. the subaru agent, shelby childers put a lot of effort into having a new alternator for my 2008 outback shipped as quickly as possible and installed right away, and i had the feeling she puts extra effort into caring for everyone with whom she deals. i was very very happy with the service i received at austin subaru, give shelby childers a raise. an employee like that is preciousl More

I am writing to share my appreciation for the exceptional service my husband and I received during our recent purchase of a 2026 Outback Wilderness. From the moment we arrived at the dealership, Mark Zieh service my husband and I received during our recent purchase of a 2026 Outback Wilderness. From the moment we arrived at the dealership, Mark Ziehr and James Wells provided a truly comfortable and welcoming experience. They were both incredibly helpful and friendly, ensuring the entire process was smooth and that we felt well-informed throughout the transition. We would like to thank Mark and James for their top-notch service and for making our vehicle purchase such a positive one. We truly appreciate the professionalism of your team. Best regards, Jadwiga P More