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Austin INFINITI
Austin, TX
821 Reviews
Welcome to Austin INFINITI, where we provide luxury INFINITI vehicles for the greater Austin, Lakeway, Round Rock, Georgetown, and Cedar Park areas. Our goal is to continually improve while building lifelong relationships with our customers. When you visit our family owned and operated dealership, we will meet all of your automotive needs.
The INFINITI vehicles we sell feature the latest automotive technology, stunning design, and top performance. Vehicles like the INFINITI Q50, QX60, and QX80 will turn heads and will redefine what you think of a luxury automobile. Our friendly, experienced staff will work with you to find the vehicle that is right for your lifestyle in a relaxed, zero-pressure environment.
The expert team at Austin INFINITI is committed to caring for your vehicle for as long as you own it. We have state-of-the-art service facilities and use the latest diagnostics to maintain and repair your INFINITI at a competitive price. We offer many convenient amenities such as Express Service to make your visit with us pleasurable. At Austin INFINITI, we use only genuine INFINITI parts, so you can be sure your vehicle will perform as well as the day you got it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 10:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
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Showing 821 reviews
December 08, 2003
I recently purchased a 2004 G35 Sedan from this dealer. If there had been an alternate dealer in Austin or San Antonio that had the vehicle I wanted, I would have left and gone there based on my experience If there had been an alternate dealer in Austin or San Antonio that had the vehicle I wanted, I would have left and gone there based on my experience. For that matter, I nearly left to go to Sewell Infiniti in Dallas since when I spoke with them on the phone they were much more helpful and courteous.<br><br>Since my employer is a vendor used by Nissan, I am eligible for Nissan's Vehicle Purchase Program. Based on this, I took a serious look at both the Nissan and Infiniti vehicle lines given that my discount would save a few thousand off MSRP and since I was supposed to be given a pre-determined price without any negotiation. The first time I stopped by to see if the dealer participated in the VPP program and get a quote for the pre-determined VPP price, the sales person said that they didn't participate. After speaking with the manager on duty though, he agreed that they might be able to quote me the price, and that he'd have the New Car Sales Manager call me the next day to discuss.<br><br>After hearing back that they would give me the VPP price for the month, I scheduled a time to come in with my wife for a test drive a few days later. On the day of the test drive, we arrived at the agreed upon time but ended up waiting around a lot and in the end only got to spend 15 minutes with the sales person driving the car and 15 minutes with us driving before they closed. Since we were still interested in the car, we set up a time to come back the following day to drive further. Before leaving, when I brought up the topic of price, the sales person started to hedge again whether or not they would honor the VPP price. By the time we left, we were pretty frustrated given how much time we had wasted, and that they still hadn't told us the price. This was especially annoying given that I was able to call Sewell Infiniti in Dallas and get a quote on the VPP price in less than 20 minutes over the phone.<br><br>When we went back the following day, we were given about 45 minutes to drive the car alone because they were having a sales meeting. This was great, but when we got back to the dealership the shenanigans started again. First, when I brought up the topic of price the sales person tried to stick a credit application in my face which I complained about vigorously. Second, the sales person didn't seem to have the answers to any of my questions and kept running off to talk to other people making the discussion very drawn out. Finally, I blew up and said that if they had any desire to sell me the vehicle today they needed to quote me a price NOW or I was leaving. After that, things settled down and the experience became tolerable.<br><br>The bottom line is that if you walk in the door to this dealership without clear expectations and knowing exactly what you want, I could totally see this dealer walking all over you. It is unfortunate that there is not a second Infiniti dealership in Austin to keep them honest. More
by ccooper
