Austin INFINITI

I cannot say enough positive things about my experience with Dave Henricks, Service Advisor and the entire service team at Austin INFINITI. Dave provides truly world-class customer service and sets a stan with Dave Henricks, Service Advisor and the entire service team at Austin INFINITI. Dave provides truly world-class customer service and sets a standard that is rare to find in the automotive industry. From the moment I worked with Dave, his honesty, professionalism, and attention to detail were immediately apparent. He takes the time to listen, explain everything clearly, and make sure you fully understand what your vehicle needs—without ever making you feel pressured or rushed. His communication is exceptional, and he consistently follows through on what he says he will do. What stands out most is that Dave genuinely cares. He treats you like a valued customer rather than simply another service appointment. You can tell that he takes personal pride in doing things the right way and making sure his customers are completely taken care of. His combination of integrity, expertise, attention to detail, professionalism, and genuine care and concern makes working with him an exceptional experience. Dave has earned my complete trust, and I would highly recommend him to anyone looking for a service advisor they can rely on. Dave Henricks is a true asset to Austin INFINITI and an outstanding example of what exceptional customer service should look like. Five stars without hesitation! THANK YOU DAVE HENRICKS!!! More

Sherie was a pleasure to work with. No haggle, no hassle, straightforward dealings. The paperwork was ready for signing when I arrived and the car was detailed, full tank of gas, and No haggle, no hassle, straightforward dealings. The paperwork was ready for signing when I arrived and the car was detailed, full tank of gas, and ready to go. I was in and out in less than 45 minutes as I requested. More

Allen Dehoff was friendly professional providing the information about the new vehicle and made the deal transaction smooth seamless and enjoyable! information about the new vehicle and made the deal transaction smooth seamless and enjoyable! More

Professionals ready to help / service customers in a timely manner. Nice and clean customer waiting area. timely manner. Nice and clean customer waiting area. More

Couldn’t have had a more enjoyable experience at a maintenance and repair dealership than what we experienced with the windshield repair and regularly scheduled oil change. Always look forward to a no maintenance and repair dealership than what we experienced with the windshield repair and regularly scheduled oil change. Always look forward to a no surprises appointment from Josh’s team at Austin Infinity. More

I worked with Service Manager Josh this time and he was excellent. I have never had a bad experience here and always so helpful and their communication is fantastic. Highly recommend excellent. I have never had a bad experience here and always so helpful and their communication is fantastic. Highly recommend More

Great experience today working with Josh. I didn't have an appointment, but he worked me in for an oil change. He got us in and out quickly and kept me updated. Thanks, Josh! I didn't have an appointment, but he worked me in for an oil change. He got us in and out quickly and kept me updated. Thanks, Josh! More

Loved the experience. Garrison was top tier about his job, stepping up to make things happen for me. Definitely a life changing experience! Give thanks and blessing for th Garrison was top tier about his job, stepping up to make things happen for me. Definitely a life changing experience! Give thanks and blessing for this wonderful new family journey vehicle. More

Good service, quick in and out. The service advisor was very courteous, helpful and friendly The service advisor was very courteous, helpful and friendly More

I’ve been here 8 years and the last two times I came in for my 2025 QX80, the service has been awful. The team is rude, one staff member was cussing on a phone call while I was in the waiting room. The q for my 2025 QX80, the service has been awful. The team is rude, one staff member was cussing on a phone call while I was in the waiting room. The quality of how they communicate has gone down. Very bad experience. I’m rethinking my love for Infinity now. They simply don’t care about their customers the way they used to. More