
Austin INFINITI
Austin, TX
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The service at Austin Infiniti has excelled in every area. My service rep--Nick--always goes the extra mile. Every visit has been a pleasant experience, with an outcome that exceeds my expectations. area. My service rep--Nick--always goes the extra mile. Every visit has been a pleasant experience, with an outcome that exceeds my expectations. More
The service center at this Infinity dealer is the best dealer service center I have ever experienced, and I have been driving for over 30 years. As a female, I really appreciate how well they explain thi dealer service center I have ever experienced, and I have been driving for over 30 years. As a female, I really appreciate how well they explain things and that they are helpful and absolutely no "talking down" ever or anything negative. Great car service experience dealer is especially difficult for women to find, in my experience, so it is wonderful to have found this service crew at this dealer -- friendly, customer best interests paramount, honest, fair. They arrange rides or a loaner car for my routine service, and do little extra things at no charge (ex., wash car before returning it). They always ask before doing extra things that would be a charge, do not overcharge, and are extremely neat and careful. This is my first Infiniti. When I get my next car I may want to look at a different brand, but I will look at Infiniti first because the ownership experience is so wonderful. Great group of folks here, and they have my loyalty. More
The service center was ready when I arrived for my scheduled appointment. Service consultant allowed time to answer my questions and concerns before work started. I knew what the pricing was going to scheduled appointment. Service consultant allowed time to answer my questions and concerns before work started. I knew what the pricing was going to be before the work started. I was notified before anything extra was done so I could approve the work and pricing. More
I brought my G37 in today to have a routine oil change done, and mentioned to Nick that my brakes were making a squeaking noise and mild vibrations. After a few minutes in the waiting room he came out wit done, and mentioned to Nick that my brakes were making a squeaking noise and mild vibrations. After a few minutes in the waiting room he came out with a printout diagnostic explaining what the techs had concluded the story was with my car. He explained everything clearly and told me that they would resurface my rotors and change the brake pads in addition to the oil change under warrantee. Since today was good friday they were somewhat short staffed and the work took a bit longer than expected, so he was kind enough to comp me the oil change to make up for it. Overall I had a good experience and felt well taken care of by the staff and will definitely be going back. Great job Nick and the rest of the staff you guys earned another customer for the rest of the time I'm stationed down here. More
Having purchased one Infiniti automobile, on a return trip to the dealer for servicing, I mentioned to the same sales agent that I wished to purchase a second Infiniti - this time the SUV - the FX. That trip to the dealer for servicing, I mentioned to the same sales agent that I wished to purchase a second Infiniti - this time the SUV - the FX. That was over three months ago. Not once did I receive a follow up call nor email - not once. I assumed that she had dropped the ball, took my wife to the Lexus dealer and purchased the car we wanted in less than two weeks. I might add that the purchase experience and follow up at Lexus was seamless. Painless. Ten days ago, out of the blue, Camry called me - as I said, three months after we had spoken about the second car. She told that they had "finally" found the car I wanted. Having spoken to others, more senior, at the dealership, I am aware that she was not telling me the truth. She had dropped the ball which is what she should have said in the first place. She opted to lie. Had she simply ignored me, as I assumed she did, things would have been fine. I found a car and importantly, my wife is happy with the purchase. camry's mistake was greed - the off chance of selling another car at the expense of customer satisfaction. It's unfortunate that one employee is allowed to impact the relationship. Needless to say, I will not be using her services again and I would strongly recommend that you have a back up plan in the event you are looking at Infiniti cars. More
Shealea Greer with Austin Infiniti made a trade offer to upgrade to a new Infiniti G37 convertible for my wife. She made the offer based on an Infiniti upgrade promotion that prior to my inquiry she admitte upgrade to a new Infiniti G37 convertible for my wife. She made the offer based on an Infiniti upgrade promotion that prior to my inquiry she admitted knowing nothing about. I accepted her offer subject to her inspection of our trade in. Anthony Raglin, a salesman with the dealership, made a trip to our home in Granbury, 3 1/2 hours away to pick up the car and take back for their inspection. I also gave Anthony a partially completed, signed, credit application and copies of my drivers license and insurance. The credit application included my social security number in order to allow them to pull a credit report to verify my credit. After they looked at the car Shealea called several times to discuss the trade value, we finally came to an agreement on the trade value which was exactly the offer amount she had previously made, the only problem, I needed to complete the credit application. I informed her I had purchased several vehicles over the last 12 months with less information than I had provided her and that all of the other dealerships simply used my social to pull credit along with a signed credit application. That was not good enough for her however as she demanded that I fill in the other items missing from the report. The other items were, my place of employment, (we are self employed and I noted that on the application I sent to her) and next of kin who did not live with us as well as some information regarding income and home mortgage. Now understand, I already have an Infiniti lease and also have other Nissan financing in place on another vehicle that was purchased earlier this year. I tried to explain to her that all she need to do was to have her F&I manager pull my credit and she could find all the information she needed. Nothing doing, it was by the book or nothing. When I told Shealea she appeared to be way over her head in as much as her ability to put a sale of this nature together she took extreme offense and cancelled the deal. I sent her a completed credit application the next morning, but she would not accept it. I would never consider doing business with this dealership unless I wanted to be treated like this was my first car I ever purchased. More
Amazing buying experience. We started working with Camy through the dealer website. She got back to us right away with an excellent first offer. We negotiated over the phone and they gave us a deal that co through the dealer website. She got back to us right away with an excellent first offer. We negotiated over the phone and they gave us a deal that could not be beat. When we got to the dealership everyone was very friendly. They made handling our trade in quick and painless. We were walked through all the features of the car and Camy was very knowledgeable. The entire process was very upfront and honest. I would buy from them again and have recommended Austin Infiniti to all my friends. More
This dealer may be the best in the USA for all I know. This dealer may be the best in the USA for all I know. I just bought an Infiniti recently after years of Lexus and BMW. The car itself is good ( This dealer may be the best in the USA for all I know. I just bought an Infiniti recently after years of Lexus and BMW. The car itself is good (M45S) - it does not have the luxury of Lexus, but has better performance/handling. It does not have the performance of BMW but is more luxurious. And it has a huge trunk and fits 5 comfortably, which is awesome. The service is OK. Nothing bad. However, compared to Lexus/BMW/Mercedes, the service is middling at best. When I say "Lexus" going forward, it means both Lexus/BMW/Mercedes. At Lexus, when you arrive for service, someone immediately walks to your car, asks your name, brings the paperwork already printed, has you sign a car liability thing for the loaner car that is already prepared, double checks why the car is there, and then has you on your way in no time flat. The service is very fast, professional, courteous, and respectful. By contrast, I have several times gone to Infiniti to see lots of people milling about, obviously busy, and stood there for several minutes before someone eventually walks up and asks what I want. Then, eventually, the paperwork is created and within usually 15-20 minutes you are out of there with a loaner car. Not bad but not as fast as the other luxury brands. Staff are casual - friendly enough but offhand compared to Lexus. It feels like a GM service, not a luxury brand. At Lexus/BMW/Merc, when there is any issue of any kind, they just take care of it. Especially BMW - if something is a little out of warranty it is not unusual for them to just take care of it anyway. They really bend over backwards to give a great customer experience, and do all sorts of little things they don't really have to do. You get the feeling they want you to be 100% satisfied, and then some. At Infiniti, by contrast, they don't give an inch. If something is a little out of warranty when you take it in, even if acting up prior, sorry Charlie you're out of luck. The rules are the rules, no exceptions. For things which cost very small amounts of money they miss an opportunity to delight, and instead are just average. I guess that's the difference: Lexus/BMW/Mercedes really try to delight their customers, where Infiniti seems to be happy with just being OK. I think the Infiniti team think they are delighting the customer, so it is not lack of intent but lack of understanding of what it takes. They should start hiring their service mgrs from Lexus/BMW/Merc to up their game. Because of the service experience, and for no other reason, I am planning to sell my Infiniti in Q1, and buy a Lexus, BMW or Mercedes. Again, Infiniti service is good, not bad, but it simply does not match up to the competition. More
I bought a Certified M45 2.5 yrs ago. This weekend I was told by another dealership that my car had 80% of the body repainted. When I purchased the vehicle I was told it had a clean car fax and hadn't been told by another dealership that my car had 80% of the body repainted. When I purchased the vehicle I was told it had a clean car fax and hadn't been in an accident. I will never purchase a car from this dealership again. If you do, paint meter their cars and verify that it hasn't been in a wreck. Protect yourself because this dealership will not. More
Taking my car in to Austin Infiniti for service is always a wonderful experience. Their technicians are efficient and thorough, and I have never had a recurring problem with my car once I take it in. Every a wonderful experience. Their technicians are efficient and thorough, and I have never had a recurring problem with my car once I take it in. Every time I bring my car in for service, I get a fantastic loaner car, and never have to wait around for my car to be finished. Dave Hendricks takes excellent care of me, and lately has even started remembering to ask if my windshield wipers need replacing (in the Texas heat and cold, it seems the windshield wipers give out after about 6 months). Several of my co-workers have bought and service their cars at Infiniti based at least in part on how much I praise the dealership. I would never take my Infiniti anywhere else for service! More