Austin INFINITI

Monty is the best service manager ever.. we own 2 infinitis and it is always a pleasure to work with him. today I was in and out waiting on an oil change in 35 mins! Super great service!!! We will infinitis and it is always a pleasure to work with him. today I was in and out waiting on an oil change in 35 mins! Super great service!!! We will continue to always on an Infiniti just cause the service is so wonderful! More

Monte and your staff are always great to work with. I have never had an issue with them. Great addition to your staff. I got to meet the mechanic this time and he was great as well, however, I cannot re have never had an issue with them. Great addition to your staff. I got to meet the mechanic this time and he was great as well, however, I cannot remember his name at the moment. I am sure you can pull up my work order and figure it out though. Great Job Austin Infiniti! However, I am not a fan of this section of your survey, 25 words or more. Really, if I don"t type enough you won't accept my response. That's pushy. Also why are you forcing me to create an account in order to submit something you sent me asking for my input? More

Mark Bailey is a true asset to your company! The guy is a obvious perfessional in what he does! He kept me informed thru out the visit and answered all my questions with enthusiasm that I've never experie a obvious perfessional in what he does! He kept me informed thru out the visit and answered all my questions with enthusiasm that I've never experienced at a new car dealership! This was my first visit to the Austin Inifiniti Service DEPT. But I must say, it was a pleasurable one! Thanks Mark for a job well done!!!! More

As always, Nick provided friendly, outstanding Service! As always, Nick provided friendly, outstanding Service! It's too annoying that this rating system makes won't let me send my rating without "25 wo As always, Nick provided friendly, outstanding Service! It's too annoying that this rating system makes won't let me send my rating without "25 words," signing-up and creating a password. Austin Infiniti service is great ... this rating system in unsatisfactory More

Larry picked up my car on time and as scheduled...and returned it by1:00. Extremey friendly and helpul! Thank you Larry! Having my car serviced is so easy and painless! returned it by1:00. Extremey friendly and helpul! Thank you Larry! Having my car serviced is so easy and painless! More

The service at Austin Infiniti has excelled in every area. My service rep--Nick--always goes the extra mile. Every visit has been a pleasant experience, with an outcome that exceeds my expectations. area. My service rep--Nick--always goes the extra mile. Every visit has been a pleasant experience, with an outcome that exceeds my expectations. More

The service center at this Infinity dealer is the best dealer service center I have ever experienced, and I have been driving for over 30 years. As a female, I really appreciate how well they explain thi dealer service center I have ever experienced, and I have been driving for over 30 years. As a female, I really appreciate how well they explain things and that they are helpful and absolutely no "talking down" ever or anything negative. Great car service experience dealer is especially difficult for women to find, in my experience, so it is wonderful to have found this service crew at this dealer -- friendly, customer best interests paramount, honest, fair. They arrange rides or a loaner car for my routine service, and do little extra things at no charge (ex., wash car before returning it). They always ask before doing extra things that would be a charge, do not overcharge, and are extremely neat and careful. This is my first Infiniti. When I get my next car I may want to look at a different brand, but I will look at Infiniti first because the ownership experience is so wonderful. Great group of folks here, and they have my loyalty. More

The service center was ready when I arrived for my scheduled appointment. Service consultant allowed time to answer my questions and concerns before work started. I knew what the pricing was going to scheduled appointment. Service consultant allowed time to answer my questions and concerns before work started. I knew what the pricing was going to be before the work started. I was notified before anything extra was done so I could approve the work and pricing. More

I brought my G37 in today to have a routine oil change done, and mentioned to Nick that my brakes were making a squeaking noise and mild vibrations. After a few minutes in the waiting room he came out wit done, and mentioned to Nick that my brakes were making a squeaking noise and mild vibrations. After a few minutes in the waiting room he came out with a printout diagnostic explaining what the techs had concluded the story was with my car. He explained everything clearly and told me that they would resurface my rotors and change the brake pads in addition to the oil change under warrantee. Since today was good friday they were somewhat short staffed and the work took a bit longer than expected, so he was kind enough to comp me the oil change to make up for it. Overall I had a good experience and felt well taken care of by the staff and will definitely be going back. Great job Nick and the rest of the staff you guys earned another customer for the rest of the time I'm stationed down here. More

Having purchased one Infiniti automobile, on a return trip to the dealer for servicing, I mentioned to the same sales agent that I wished to purchase a second Infiniti - this time the SUV - the FX. That trip to the dealer for servicing, I mentioned to the same sales agent that I wished to purchase a second Infiniti - this time the SUV - the FX. That was over three months ago. Not once did I receive a follow up call nor email - not once. I assumed that she had dropped the ball, took my wife to the Lexus dealer and purchased the car we wanted in less than two weeks. I might add that the purchase experience and follow up at Lexus was seamless. Painless. Ten days ago, out of the blue, Camry called me - as I said, three months after we had spoken about the second car. She told that they had "finally" found the car I wanted. Having spoken to others, more senior, at the dealership, I am aware that she was not telling me the truth. She had dropped the ball which is what she should have said in the first place. She opted to lie. Had she simply ignored me, as I assumed she did, things would have been fine. I found a car and importantly, my wife is happy with the purchase. camry's mistake was greed - the off chance of selling another car at the expense of customer satisfaction. It's unfortunate that one employee is allowed to impact the relationship. Needless to say, I will not be using her services again and I would strongly recommend that you have a back up plan in the event you are looking at Infiniti cars. More