Austin INFINITI

As always, Steven Donovan and the Infiniti Service team are great. The level of service provided from the car port to the register is top notch. I never have any complaints. I will always recommend Steve are great. The level of service provided from the car port to the register is top notch. I never have any complaints. I will always recommend Steven as a Service Manager. He always calls back when he says, and he always delivers. More

I drove the car today and it seemed to me the performance was better than ever - thanks!. (Two idler belt pulleys were changed on Friday, Feb 21).There was no "vibration" through my feet that I had brought t was better than ever - thanks!. (Two idler belt pulleys were changed on Friday, Feb 21).There was no "vibration" through my feet that I had brought the car in for. Still a slight circling of the engine idle but this is not a problem judging by the way the car goes.The reason I gave 'good' on some categories rather than 'great' was due mainly to the fact that communication could be improved a little; like a bit more detail about what might be wrong & why the work to be done can fix it. More

Great dealership and great employees. I would say that as price goes it is comparable to most auto service shops, what makes Infiniti different is that they are interested in earning and keeping your busines price goes it is comparable to most auto service shops, what makes Infiniti different is that they are interested in earning and keeping your business and understands that as consumers we can not always "shell" out a bunch of money and will help in that area. I have always used Dave Henricks as my services consultant since I purchased in 2010 and I continue to due to his quick response and straight forwardness. I have thought about purchasing Audi and BMW's and I always come back to Infiniti. More

The service was outstanding. I was finished very fast and I didn't even have an appointment. Very good work and very nice to work with. I didn't even have an appointment. Very good work and very nice to work with. More

The staff at the service center are very helpful and pleasant to work with. I really appreciate the honest feedback on service recommendations for my vehicle. I never feel like i'm being coerced into pleasant to work with. I really appreciate the honest feedback on service recommendations for my vehicle. I never feel like i'm being coerced into any recommended service, which makes me feel comfortable to ask questions and to return. Thanks for the awesome guest waiting area (snacks, drinks, and wi-fi are all super)! More

Brought my Qx56 in at the last moment to the service department to see if they could fix the minor issue I had with a small vibration on the front of my vehicle. Service department went out of there way department to see if they could fix the minor issue I had with a small vibration on the front of my vehicle. Service department went out of there way to get me in. The service department was outstanding. I would recommend the Infiniti dealership in Austin to all my friends. Camey Martinez The sales consultant that sold me my QX56 months ago was also helpful with questions I had on the 2014 Infiniti QX 80. She made me feel right at home when I was waiting for my vehicle to be serviced. More

Very unfriendly crew. I tried to meet with the used cars manager more than twice, but he declined to accept! There also was no fiollow up & it felt like I was begging for their business! manager more than twice, but he declined to accept! There also was no fiollow up & it felt like I was begging for their business! More

I was early to my appointment which didnt cause a problem for anyone. They got me right in allowed me and my kids to relax have a snack watch TV while they changed my oil and washed my car and vaccumed it. for anyone. They got me right in allowed me and my kids to relax have a snack watch TV while they changed my oil and washed my car and vaccumed it. Ready in the time they said, everyone was pleasant. Also the waiting room had very few folks in it- this was a Saturday. Later for comparison I had to take my son's Toyota in for an oil change - different experience. Had appointment, dropped it and returned to get it. The waiting room was jammed packed with many folks, familiies included who appeared to be there for a long while. Said the oil change would take two hours and did call me when it was done. I went to pick it up and they lost the paper work so I had to wait while they wondered around the place to find it. Seemed chatotic, folks husseling and scrambleing - no one was rude but I cant say they were overly friendly either. Seemed systematic - garage doors flying open, expecting me to know where to go and who to ask for - the feeling was loads of staff but I felt invisible. Totally different experience - same result got my oil changes but pretty sure no one at Toyota knows it. Thank you More

We did not have an appointment and We were finished in less than an hour. Nick is always very friendly and very helpful the waiting room is very nice. less than an hour. Nick is always very friendly and very helpful the waiting room is very nice. More

Your service is excellent! Having service personal like Nick Lefebvre is the reason why I will always look forward to my visits and is the reason why I will always drive your vehicles. Thank you for every Nick Lefebvre is the reason why I will always look forward to my visits and is the reason why I will always drive your vehicles. Thank you for everything! Kim Lerche More