Austin INFINITI

Quick, Friendly, and Comfortable Service I brought my Infiniti in for a routine oil change on a Wednesday morning. The staff are always so very friendly and knowledgable. I wasn't pushed or I brought my Infiniti in for a routine oil change on a Wednesday morning. The staff are always so very friendly and knowledgable. I wasn't pushed or sold into any additional services, but was made aware of the current condition of my vehicle. The waiting area is a comfortable lounge with all the amenities I need to be able to work remotely and not lose any time away from work. And certainly, the complimentary car wash is always a plus because it saves me so much time. Every time I leave the service area, I feel like i'm driving a brand new car off the lot. Thanks, guys and gals!!! More

While you wait service is really efficient! I took my Infiniti M37 to Austin Infiniti for it's first service at 3750 miles. The guys on the drive greeted me and helped me get started. While th I took my Infiniti M37 to Austin Infiniti for it's first service at 3750 miles. The guys on the drive greeted me and helped me get started. While they took my car back, I went to the waiting area and was able to have bottled water, pretzels and warm cookies straight from the oven while I worked on my laptop. When my car was finished, my service guy Nick brought it to me just outside the waiting room. It was a very efficient service and the wait was not bad at all. Thank you Austin Infiniti! More

service My car did not feel like it was driving quite right. Monte was extremely friendly setting up my appointment and arranged to have his Mechanic Josh ri My car did not feel like it was driving quite right. Monte was extremely friendly setting up my appointment and arranged to have his Mechanic Josh ride along. Josh really knew his stuff and noticed right away that the alignment was off. He also gave practical advice on which issues were normal or an issue that could be fixed. Monte got the car turned around while I waited, answered all my questions, and left me feeling satisfied. Phenomenal experience. More

Great Team My overall experience at the Infiniti dealership was awesome. Angel Chavez Jr. made me feel like family, and was great at helping me make the correct My overall experience at the Infiniti dealership was awesome. Angel Chavez Jr. made me feel like family, and was great at helping me make the correct decisions for my services that day. He also gave me an accurate wait time. Alongside the lobby attendant making my wait comfortable and pleasurable. The icing on the cake was when I needed a charger for my dead phone, the cashier was kind enough to lend me theirs. After getting my car back, it felt so much better. My tech did a great job. It was a great experience and it makes me look forward to seeing this amazing team again More

Every visit is a Welcome visit, gives Good Customer Services, Make You Feel like Family, Make You want to continue coming back to buy from them. Great Place. Services, Make You Feel like Family, Make You want to continue coming back to buy from them. Great Place. More

My service consultant Nick was professional and friendly. He also gave me helpful tips for maintaining my vehicle and was interested in answering questions about my vehicle. Great service. He also gave me helpful tips for maintaining my vehicle and was interested in answering questions about my vehicle. Great service. More

Austin Infiniti Service is always great to work with. They're right there to get you checked in (and if your Service Consultant is busy someone else will chip in to get you checked in), are great with re They're right there to get you checked in (and if your Service Consultant is busy someone else will chip in to get you checked in), are great with recommending service needs now and the near future without "surprises" and do the work right the first time. Finally, the post-service car washes are excellent! More

Mr. Reger provided excellent service and information. ! Mr. Reger provided excellent service and information. ! We will be back for future services!! Note: My first contact with a different Service Man Mr. Reger provided excellent service and information. ! We will be back for future services!! Note: My first contact with a different Service Manager was not a good one, he was too busy?? Monte Reger save the day !!! More

Fast service and very professional. Mr. Lefebvre was able to meet all my needs and completed all the work as promised. When I picked my car up it was even washed. to meet all my needs and completed all the work as promised. When I picked my car up it was even washed. More

The Service Team is always prepared and ready to accept clients as they arrive. There is not a long line waiting or crazy going on preventing efficient service. They know we are coming, have the paper work clients as they arrive. There is not a long line waiting or crazy going on preventing efficient service. They know we are coming, have the paper work ready (or the vehicle) and have a loaner in the queue. It is a fabulous experience!! THANK YOU Nick and Mark for making me feel special!! More