Austin INFINITI

Service department infiniti Good but labor us too expensive for diagnostic good richard is very friendly and explan really well about the report I recommend him for sure Good but labor us too expensive for diagnostic good richard is very friendly and explan really well about the report I recommend him for sure More

Excellent first time visit! Friendly and professional service done within a reasonable time. Monte made sure everything was taken care of on time so I could get on with my day. Friendly and professional service done within a reasonable time. Monte made sure everything was taken care of on time so I could get on with my day. Thanks guys! More

Great Service Monte Reger is great and my service is great! I keep going back to Infiniti for my service because they do such a good job and are always friendly and Monte Reger is great and my service is great! I keep going back to Infiniti for my service because they do such a good job and are always friendly and helpful. More

Seamless purchase, start to finish Austin Infiniti gave me everything I wanted and more. I was checking out program offers through my employer and filled out a form to see what type of Austin Infiniti gave me everything I wanted and more. I was checking out program offers through my employer and filled out a form to see what type of discount I might get on an Infiniti. Within 3 minutes of submitting the form, I was contacted by the local dealership and transferred to salesman Tony Anthony. I admitted two things to Tony over the phone. 1) I felt Infiniti was a bit above my price range 2) I had looked at the G37 convertible 5 years ago when I purchased my last car and absolutely loved it, but it was considerably more than I had budgeted to spend. Tony listened, and invited me to come out and drive the Q60 convertible the next evening. I figured I would at least drive the car this time (5 years ago I didn't want to torture myself by driving something I could not have). Between that phone call and the test drive, I spent time doing some research. I put together the options I would want and determined the MSRP. I then checked with TrueCar (this is a TrueCar certified dealer!) and found that I could get the car below MSRP. I also checked to see how the car was trending in sales and found I might be able to get it at slightly lower than the TrueCar price. Additionally, I looked into financing. I found the best rate available at a local Credit Union, and confirmed with them I could finance through them with no money down at a great rate. When I got to the dealership, Tony was great. He listened to what I wanted in the vehicle and he told me what he had in stock that matched what I wanted. He also showed me a price that was even lower than I had thought I might pay. Talk about not needing to haggle! We took a test drive and I loved this car. I looked at a couple different choices on the lot and selected the one I wanted. I told Tony and his finance manager, Chris Morton, that I was secure in getting financing through the local Credit Union and told them the rate. Chris asked me to give him a chance to match the rate, so i filled out an application. The next morning, Tony let me know that Chris had found a lender who would beat my best rate! This purchase just kept getting better! I arranged an appointment to complete the purchase the following day. I was at the dealership for less than an hour. My car was already prepped and waiting in the showroom. I signed papers with Chris, had a quick tutorial with Tony on the car instrumentation, and was introduced to the service director, Mark Bailey, who let me know about upcoming events. I must say, this was a fantastic, stress free experience. Did I mention i love my new car? More

Austin Infiniti Service Department Worked with Steve Donovan and he did an awesome job! He explained the service process and made sure that the service was completed on time. Thank You! Worked with Steve Donovan and he did an awesome job! He explained the service process and made sure that the service was completed on time. Thank You! More

Infiniti Joe Antenorcruz Consumer Fraud Husband traded in his 2010 G37 for 2013. 2013 quoted at S27,719 when on site 2013 listed at $25,500. Trade in $13,000 when blue book dealer is $15,5 Husband traded in his 2010 G37 for 2013. 2013 quoted at S27,719 when on site 2013 listed at $25,500. Trade in $13,000 when blue book dealer is $15,500. Joe said, Well sorry, that's what Joe agreed too. I don't take advantage. He got a free tint that he wasn't charged for. If your not happy, come back in & we can make a deal." I said, "That's your job is to take advantage of the consumer. We bring you back the car & you might pay it off. But we loose the $21,600 of equity in the 2010. This was not a good deal." More

Austin Infiniti Working with Tony Anthony is always the best experience. He is honest and true to his word and takes pride in it. We are loyal clients as a result. To Working with Tony Anthony is always the best experience. He is honest and true to his word and takes pride in it. We are loyal clients as a result. Tony's sales skills makes car leasing/buying an effortless experience at Austin Infiniti. In finance, JW Cooper is the best you can find. He is passionate in his career and genuinely cares about his clients. I have never worked with a finance manager that is as wonderful as JW. More

Great service, even monthes after the sale is completed. I had a great experience every time we had to interact with Austin Infinity. In particular Chris Corn has taken excellent car of us, not only during t I had a great experience every time we had to interact with Austin Infinity. In particular Chris Corn has taken excellent car of us, not only during the sale, but also after it. When we have questions he takes the time to guide us and provide us with an answer. The expresso bar is also a big plus, More

Lack of Trust & Communication On my previous service visit to Austin Infiniti I had service performed that I did not authorize. On this visit, I simply couldn't get a timely retur On my previous service visit to Austin Infiniti I had service performed that I did not authorize. On this visit, I simply couldn't get a timely return call to discuss the specific services I wanted to have performed. Monte Reger was the service agent both times. I only received a call after sending an e-mail asking to have my car ready for pick up so I could have service done elsewhere. I understand service department are busy, but it does me no good to bring a car in for service only to have it sit all day and not have anay service performed on it. More