Austin INFINITI

Perfectly Executed Service on G37S I dropped off my newly purchased used G37S for a variety of services to be performed, some of which were contingent on results of others as well as th I dropped off my newly purchased used G37S for a variety of services to be performed, some of which were contingent on results of others as well as the size of the final bill. Service departments I've dealt with in the past haven't handled situations like this well and I usually pick up my car only to find out some of my requests weren't completed. But they'll be happy to schedule another appointment for me to bring it in again... Thankfully this was different! From the moment I pulled up everything was handled smoothly. My service advisor understood what I was trying to accomplish and kept in contact throughout the process. When I came in to pick up my car, everything was complete and ready to go, just as we had discussed. I couldn't believe it. And it was all done so quickly! And with a free loaner vehicle!! I don't think it gets any better than this. More

Going above and beyond typical customer care Nick LeFebvre is friendly, candid, extremely knowledgeable and very helpful in taking care of my 2010 F35. On a recent service matter, he went far ab Nick LeFebvre is friendly, candid, extremely knowledgeable and very helpful in taking care of my 2010 F35. On a recent service matter, he went far above and beyond typical service assistance in dealing with an issue on my vehicle. He was efficient, effective and timely, and made a customer for life. More

Professional, knowledgeable, and courteous My Infiniti i35 is older, and I am the second owner. Nick and Dave have helped me when I have arrived (usually unannounced) with questions or somethi My Infiniti i35 is older, and I am the second owner. Nick and Dave have helped me when I have arrived (usually unannounced) with questions or something to fix. Now I am confident that my 2002 i35 is as good as it can be for its age! They may think I bring my car in for service and don't request a loaner so I can enjoy the WiFi, coffee and chocolate chip cookies in the waiting room. :) More

Service The most friendly and professional services from the entire department I have ever experienced. I was met with my advisor and was briefed on the servi The most friendly and professional services from the entire department I have ever experienced. I was met with my advisor and was briefed on the services I requested. Dave also informed me of any recalls related to my vehicle. He gave me an estimate of how long it will take before my vehicle services was completed. More

First Infiniti I brought my infiniti in 2014, it was a 2015 vehicle, John Garza was the dealer at the time. We were looking around at the beginning and he was just h I brought my infiniti in 2014, it was a 2015 vehicle, John Garza was the dealer at the time. We were looking around at the beginning and he was just hired there to work about a week prior. He was so polite and if he didn't know the answer he went and got someone who did. He was amazing, I was looking to purchase an infiniti since 2007, and seven years later the experience was awesome. I could not and would not ask for a better vehicle the QX80 is amazing and stylish for me and my family. I recently had to visit the service department for service and Chris Hamm was excellent it was nice, polite and funny. He met all my expectation of what customers service should be like. I will recommend this dealership to anyone. It is great and the people really know how to treat you. More

Best of Everything~ From start to finish purchasing our Infinity QX60 from Austin Infiniti was a great experience. We were greeted with a friendly smile by the Reception From start to finish purchasing our Infinity QX60 from Austin Infiniti was a great experience. We were greeted with a friendly smile by the Receptionist and then almost immediately greeted by our Salesman, John Garza. John was such a pleasure to work with and very patient with our questions. He stayed with us throughout the whole process. We had a few extras added to the vehicle so they had to keep it for a couple of days but immediately gave us an Infiniti loaner car to use until our vehicle was ready. Dave Henricks in the Service Department was so pleasant and helpful. He took care of everything and did it with a smile. Dave and John both seem to really love their jobs. I would highly recommend this dealership for anyone that is looking for a new or used vehicle. You won't be disappointed. More

third Infiniti My wife and I have both been long-term Infiniti owners. She still has hers from 06 and I just traded in my 2009 for a 2016. A big part of my decision My wife and I have both been long-term Infiniti owners. She still has hers from 06 and I just traded in my 2009 for a 2016. A big part of my decision to stick with Infiniti was the service department. I've dealt with just about everyone in there they are respectful, fun and fast. The star player over there is Dave Henrick is a good guy, honest as they come and can often pinpoint a problem over the phone. Over the course of a decade now I can't think of a single dealing with them wasn't positive. Thanks for the best pit crew a non-race car driver could ever have. (grin) Cheers, More