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Austin INFINITI
Austin, TX
810 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 810 reviews
September 15, 2016
First Service Visit to Austin Infiniti We purchased our QX60 in July and had our first scheduled maintenance today. They provided a loan vehicle and did a great job of keeping us informati We purchased our QX60 in July and had our first scheduled maintenance today. They provided a loan vehicle and did a great job of keeping us information throughout the process. The biggest change from our last luxury car dealership service department is that Austin Infiniti seemed very well managed and like they had everything under control. It was chaotic or crazy busy when we dropped our car off and that was a nice change from our previous vehicle dealership experience. We did have an intermittent issue with our Infiniti Connection and Bobby Davis and even though they couldn't replicate the problem they went the extra mile and replaced a part to make sure everything was working as it should be. More
by MH
Employees Worked With
Bobby Davis
September 08, 2016
Awesome work and honest I have to say. This is by far the best dealership experience I've ever had. The techs are awesome in accurately and quickly diagnosing issues. The dea I have to say. This is by far the best dealership experience I've ever had. The techs are awesome in accurately and quickly diagnosing issues. The dealership is always able to let you use a loaner car for free until the issue is resolved. The car wash that's available even with just an oil change is always nice too. More
by Ikechukwu Obih
Employees Worked With
Bobby Davis
August 28, 2016
Experience Courtesy friendly staff. Bobby was very helpful in explaining what was needed on my vehicle. Large waiting area very nice. Enjoyed the coffee and b Courtesy friendly staff. Bobby was very helpful in explaining what was needed on my vehicle. Large waiting area very nice. Enjoyed the coffee and biscuit with honey too. More
by Nene1313
Employees Worked With
Bobby Davis
August 08, 2016
On my 2nd Infiniti and can't wait for #3. I have worked with this dealership for over 5 years now and have enjoyed every service event. And who really enjoys paying for service. Well I don't m I have worked with this dealership for over 5 years now and have enjoyed every service event. And who really enjoys paying for service. Well I don't mind it so much because they are prompt, honest, and seem to genuinely care about my safety. I have worked with Dave in the service department this entire time as well and he is by far the best service rep around. Again, honest, upfront, and always prompt. Thank you Infiniti, I will be back for #3 next year. ~Kasey R More
by Kasey Rasmussen
Employees Worked With
Dave Henricks
August 02, 2016
Customer first is serious here I've been going to Austin Infiniti for 18 years now. My two Infiniti's (so far!) have been very reliable. But when recommended service comes up, the I've been going to Austin Infiniti for 18 years now. My two Infiniti's (so far!) have been very reliable. But when recommended service comes up, these folks are great to work with. I've worked with several of their service consultants over the years and they have all been great. More
by Deputydriver
Employees Worked With
Steve Donovan, Dave Henricks, Camey Gonzales Martinez, Monte Reger
July 25, 2016
Good Service makes the difference! I was helped by Jose Montes and Nick Lefebvre. Very pleased with their assistance. Fast, efficient, friendly, and HONEST! Thanks guys. "Courteous tre I was helped by Jose Montes and Nick Lefebvre. Very pleased with their assistance. Fast, efficient, friendly, and HONEST! Thanks guys. "Courteous treatment will make a customer a walking advertisement." More
by Supersweetv
Employees Worked With
Jose Montes and Nick LeFebvre
July 07, 2016
Exceptional Customer Service I recently bought a newer Infiniti from a third-party and wanted to take it in for a service. I pulled up to the bay and was immediately helped by som I recently bought a newer Infiniti from a third-party and wanted to take it in for a service. I pulled up to the bay and was immediately helped by some young gentleman who were very kind and courteous. Then, Dave came over and introduced himself, made me feel at home, and talked to me about my vehicle. While being serviced, Dave continued to check in on me and make recommendations for what my vehicle could potentially use/need. Dave was very informative and honest with me and was knowledgeable about Infiniti vehicles. I had an excellent experience and I will continue to go back to Infiniti for all future service dates! Thanks Austin Infiniti! More
by mcmcasterb
Employees Worked With
Dave Henricks
July 01, 2016
Perfectly Executed Service on G37S I dropped off my newly purchased used G37S for a variety of services to be performed, some of which were contingent on results of others as well as th I dropped off my newly purchased used G37S for a variety of services to be performed, some of which were contingent on results of others as well as the size of the final bill. Service departments I've dealt with in the past haven't handled situations like this well and I usually pick up my car only to find out some of my requests weren't completed. But they'll be happy to schedule another appointment for me to bring it in again... Thankfully this was different! From the moment I pulled up everything was handled smoothly. My service advisor understood what I was trying to accomplish and kept in contact throughout the process. When I came in to pick up my car, everything was complete and ready to go, just as we had discussed. I couldn't believe it. And it was all done so quickly! And with a free loaner vehicle!! I don't think it gets any better than this. More
by speedygonz68
Employees Worked With
Dave Henricks
June 27, 2016
Going above and beyond typical customer care Nick LeFebvre is friendly, candid, extremely knowledgeable and very helpful in taking care of my 2010 F35. On a recent service matter, he went far ab Nick LeFebvre is friendly, candid, extremely knowledgeable and very helpful in taking care of my 2010 F35. On a recent service matter, he went far above and beyond typical service assistance in dealing with an issue on my vehicle. He was efficient, effective and timely, and made a customer for life. More
by Tom H.
Employees Worked With
Nicholas LeFebvre
June 26, 2016
Professional, knowledgeable, and courteous My Infiniti i35 is older, and I am the second owner. Nick and Dave have helped me when I have arrived (usually unannounced) with questions or somethi My Infiniti i35 is older, and I am the second owner. Nick and Dave have helped me when I have arrived (usually unannounced) with questions or something to fix. Now I am confident that my 2002 i35 is as good as it can be for its age! They may think I bring my car in for service and don't request a loaner so I can enjoy the WiFi, coffee and chocolate chip cookies in the waiting room. :) More
by OlderOwnerOfOlderInfiniti
Employees Worked With
Dave Henricks, Nicholas LeFebvre
