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Austin INFINITI

Austin, TX

4.7
810 Reviews

8140 Burnet Rd

Austin, TX

78757

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Showing 810 reviews

January 09, 2017

Excellent Treatment Joe Nichols was the most important reason for my excellent buying experience. From the time we started until we finished the deal, Joe was honest and More

by barry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Nichols, Laura Black
Jan 10, 2017 -

Austin INFINITI responded

Thank you so much for the kind words, Barry. We'll be sure to pass the compliments along to Joe, too. We believe every customer should have the same honest and informed sales experience you received. We appreciate you taking notice and wish you the very best. -The Team at Austin INFINITI

January 09, 2017

Quick and easy Love that I'm able to get a loaner if I schedule an appt even if the procedure takes only a couple hours. Great service again from Bobby he's my fav:) More

by Amc2986
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Davis
Jan 30, 2017 -

Austin INFINITI responded

We aim to please and we're so thankful for the great review. Until next time! -The Team at Austin INFINITI

January 09, 2017

Easy Peasy! Went in for an oil change, and these guys make everything too easy! From quick drop off, to comfortable waiting area, to reasonable wait time, which a More

by CJM43
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenneth Collins
Jan 30, 2017 -

Austin INFINITI responded

It's our pleasure! We provide extra amenities like the ones you mentioned because we want to make servicing your vehicle enjoyable rather than a hassle. It's great to hear that our efforts are paying off and we appreciate you taking notice. Until next time! -The Team at Austin INFINITI

January 09, 2017

Warranty and Maintenance Team took care of what they said they would do. No surprises. Catalytic converter was under warranty and I had power steering fluid and brake fluid ch More

by Brad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve in service.
Jan 30, 2017 -

Austin INFINITI responded

Thank you so much for taking a few moments to let us know how we are doing. We are so glad we were able to help you out and deliver what we promised. We hope to have the opportunity to assist you again in the future and wish you the best! -The Team at Austin INFINITI

January 09, 2017

Infinity Austin-highly recommend Infinity Austin was great, from the moment I arrived. I was greeted at my car, assisted to my service specialist, loaner car was waiting, I was fully More

by L. Matthews
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Davis
Jan 30, 2017 -

Austin INFINITI responded

We're beyond grateful for your review, Mr. Matthews, and we want to thank you so much for taking a few moments to let us know how we are doing. Our staff is constantly hard at work finding ways to exceed customer's expectations and provide an unparalleled service experience. Your comments about our team fill us with pride and equip us to provide clear and specific examples of what excellence looks like. Know that we are here to serve you and will always try our best to continue to earn your endorsement. -The Team at Austin INFINITI

January 09, 2017

Always Great Service I had to take in our QX60 for multiple services, including a recall item. Nick is always very pleasant to work with, and never pushy about overselling More

by TexasMom1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Lefebvre
Jan 30, 2017 -

Austin INFINITI responded

It's great to hear that you've always felt comfortable and at ease during your service visits. We strive to provide a relaxed and informative experience for our customers, from beginning to end. We appreciate you taking the time write us a review and look forward to our next opportunity to serve you! -The Team at Austin INFINITI

January 09, 2017

3rd car leased at Austin Infiniti They are always attentive and helpful. Got me into a new car within a couple of hours each time a brought my old leased vehicle back. Almost a pain fr More

by Dan J.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Anthony, Stephanie Jackson
Jan 30, 2017 -

Austin INFINITI responded

We're so delighted to read this review, Dan! We pride ourselves on hiring a friendly and knowledgeable team and we appreciate you taking notice. We hope to have the opportunity to serve you again in the future and wish you the very best. -The Team at Austin INFINITI

January 09, 2017

Just a different experience I've had many cars, of all makes and models, throughout the years. By far, the Infiniti experience is the most comfortable of them all. More

by Ernest Rodriguez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Davis, Dave Henricks
Jan 31, 2017 -

Austin INFINITI responded

Wow, Ernest. What a statement! Thank you so much for kind words about both our product and our dealership. It's our mission to parallel the excellence of the INFINITI brand through our facility and staff and we greatly appreciate you taking notice. We look forward to serving you again in the future! -The Team at Austin INFINITI

November 30, 2016

Great service department I am a single lady without much knowledge regarding automobile upkeep. I have found Austin Infiniti remarkably helpful in keeping my cars on the road More

by Dipsey Doodle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Donovan
Dec 13, 2016 -

Austin INFINITI responded

This kind of review is music to our ears! We strive to make everyone to feel as comfortable as you do on service visits by providing friendly and informative consultations. Thank you for the great review and take care. -The Team at Austin INFINITI

September 22, 2016

great customer service Nick is always helpful and pleasant to work with....only problem I had was with Bobby, which I called mark and spoke about my concern....Darwa More

by Darwa Webb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Lefebvre
Nov 04, 2016 -

Austin INFINITI responded

Darwa, we appreciate the kind words about Nick. Customer service is our top priority and we're glad to hear that you contacted Mark with your concerns. We appreciate feedback that helps us improve our overall mission. We hope to see you again and wish you the best! -The Team at Austin INFINITI

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