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Austin INFINITI

Austin, TX

4.7
810 Reviews

8140 Burnet Rd

Austin, TX

78757

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Showing 810 reviews

January 23, 2017

Great service as always! Austin Infiniti always delivers when it comes to servicing my vehicle. Kenny made my service visit smooth and efficient. I was in for an express oil c More

by LMMG37
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenneth Collins
Jan 24, 2017 -

Austin INFINITI responded

We're so glad to hear that we could impress you! Complimentary car washes are just one of the many amenities we provide our deserving customers. We hope that you will treat yourself to a complimentary coffee beverage or snack from the Continental Cafe the next time you swing by. :) We look forward to continuing our relationship and don't hesitate to let us know if there is anything we can assist with! -The Team at Austin INFINITI

January 23, 2017

Quick service! I dropped in without an appointment and they got me in and out within a reasonable amount of time. They were able to take care of everything. More

by K123
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny, Monte
Jan 24, 2017 -

Austin INFINITI responded

We do our best to make every service visit as smooth and painless as possible! Thanks for the great review. :) -The Team at Austin INFINITI

January 21, 2017

Service. Dave was great. He was knowledgeable, helpful. All my questions were answered professionally. I am always pleased with the service provides by Infin More

by Phyllis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Henricks
Jan 27, 2017 -

Austin INFINITI responded

Phyllis, we are constantly hard at work doing everything we can to deliver high quality experiences to every one of our customers. Thank you so much for taking notice. We hope to see you again in the future! -The Team at Austin INFINITI

January 15, 2017

Great service Department! My sister was going to purchase a Q80 but felt like the sales people were really rude and ended up going with e Mercedes. When it was time to trade More

by AndyGirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenneth Collins
Jan 26, 2017 -

Austin INFINITI responded

Andy, we are so glad to hear you had a superior experience when visiting our service center. We recognize our customers are busy and are beyond thankful for their willingness to spend time giving us feedback. We strive to make everyone feel welcomed and respected in a low-pressure environment in sales and service and we're sorry that you did not get a chance to experience that in the showroom. We'll be sure to pass your feedback along to the team in an effort to do better. We look forward to your next service visit and will once again work hard to earn your endorsement. -The Team at Austin INFINITI

January 13, 2017

Fast friendly oil change Five star service!!! I went first thing in the morning for a quick unscheduled oil change. Waiting area is super nice with treats and beverages. T More

by tapdogs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenneth Collins
Jan 26, 2017 -

Austin INFINITI responded

Thank you for giving us such high marks. We are constantly hard at work to deliver the best possible products and experiences. That includes efficient service, thorough inspection, and a squeaky clean vehicle. We hope you make us part of your maintenance traditions and we have the privilege to serve you for many years to come. Until next time! -The Team at Austin INFINITI

January 13, 2017

Quick, Friendly always a pleasure Excellent as always!Austin Infiniit always goes out of their way to make every visit seamless. They always get me in quick and out fast. More

by Lance Cowart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Davis
Jan 26, 2017 -

Austin INFINITI responded

Thank you so much for taking the time to write a sweet review, Lance. We are so delighted to hear that your visits have exceeded your expectations. We really look forward to serving you for many years to come! -The Team at Austin INFINITI

January 11, 2017

Seamless Kenny Collins provided me with the utmost personable and professional customer service making my visit to Austin Infiniti a seamless one. I am appreci More

by laqpol1977
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenneth Collins
Jan 30, 2017 -

Austin INFINITI responded

We're so grateful that you took the time to let us know how we're doing! Businesses are mainly about people connecting to people and knowing that our team is on the ball makes us proud. We'll be sure to pass the good word along to Kenny. We hope to be able to assist you again in the future! -The Team at Austin INFINITI

January 11, 2017

Always Great I've used other dealers closer to my home. They did not provide the service for which they charged. When I bring my car to Austin, it always runs li More

by Muthafu1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Lefebvre
Jan 26, 2017 -

Austin INFINITI responded

Wow! We can't begin to tell you how nice it is to hear such kind words of appreciation and praise. We are beaming with pride knowing that our leadership and front line staff is delivering the superior service that our customers deserve. We are so glad you found us to be a strong option among many excellent businesses in town. Thank you for your friendship and patronage and we looking forward to your next visit. -The Team at Austin INFINITI

January 10, 2017

Austin Infiniti Fols are On Top of Their Game This is our 3rd purchase from Austin Infiniti and the last 2 have been from Troy Johnson. Troy has always worked with us in a very low pressure and mo More

by BuzzG
Friendliness
Recommend Dealer
Yes
Employees Worked With
Troy Johnson, Nicholas Lefebvre
Jan 30, 2017 -

Austin INFINITI responded

Wow, Buzzy! We can't begin to tell you how nice it is to hear words of encouragement, appreciation, and praise. Everyone here takes pride in what we do and it is through feedback like yours, full of affirmations and encouragement, that helps us renew our commitment to always trying our best. We can't thank you enough for your dedicated business and we look forward to the opportunity to assist you for purchase #4! Happy cruising. :) -The Team at Austin INFINITI

January 10, 2017

Great Customer Service Bobby was great, saw me right away when my key fob wasn't working...turned out to be a battery issue...he fixed me right up and then gave me an extra More

by CS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Davis
Jan 30, 2017 -

Austin INFINITI responded

We are so delighted to hear that Bobby exceeded your expectations. From the start, we have made it our goal to hire individuals who are passionate about service and willing to go the extra mile for our customers, just like Bobby. Thank you for taking the time to share your experience and we hope to have the chance to assist you again in the future. -The Team at Austin INIFINITI

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