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Austin INFINITI

Austin, TX

4.7
816 Reviews

8140 Burnet Rd

Austin, TX

78757

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Showing 816 reviews

February 06, 2017

Awesome job! Kenny and the technicians went beyond the call of duty to diagnose my electrical issue and took their time to explain what was wrong with my vehicle. More

by N Lopez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Garza, Kenneth Collins
Feb 26, 2017 -

Austin INFINITI responded

Wow! It's so great to hear that Kenny and the team were able to exceed your expectations. We're thrilled to have successfully earned your business both now and in the future. :) Thanks for the great review and we'll see you next time! -The Team at Austin INFINITI

February 06, 2017

service Nick and other service personnel were excellent! Loaner car was very enjoyable and letting me know Infiniti has their vehicles user friendly. Great se More

by devin5104
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Lefebvre
Feb 26, 2017 -

Austin INFINITI responded

We greatly appreciate the kind review, Devin! We are even more delighted that we were able to be all that you expected us to be and more. We can't wait to serve you again. -The Team at Austin INFINITI

February 06, 2017

Quality, knowledgeable, prompt service Your service with Dave Hendricks is the reason I am not driving a Lexus. Chris Corn did an excellent job in the marketing department. I have owned More

by Clayton Cooke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Corn, Dave Henricks
Feb 26, 2017 -

Austin INFINITI responded

Wow, what a compliment, Clayton! Our goal is to be the leaders in the industry and have everyone walk out of our shop with the sense that they are part of our family. We appreciate you taking the time to write this review and look forward to serving you next time. -The Team at Austin INFINITI

February 06, 2017

Excellent Customer Service. Dave did an amazing job. Scheduling was easy. Dave was awesome and has always been with keeping me informed on what was going on and also recommending the right service that More

by Raghav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Henricks
Feb 26, 2017 -

Austin INFINITI responded

Thanks so much for the kind review, Raghav! We do our best to communicate timely and make only the necessary recommendations. Thank you for taking notice and we look forward to assisting you next time! -The Team at Austin INFINITI

February 04, 2017

Great Service! At one of my service visits, "Sweet vehicle" was written on the service sheet by the technician. I loved that the person working on my car had an app More

by BB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Lefebvre
Feb 26, 2017 -

Austin INFINITI responded

We appreciate the kind words, BB! We work hard to earn the loyalty and trust of every customer and it's great to hear that Nick and the crew achieved that with your sweet vehicle. :) We look forward to seeing you back next time! -The Team at Austin INFINTI

January 26, 2017

Best Customer Service Always a good experience!! Always efficient!! Always on time!! Perfect lounge to wait in. I will buy another car from Infiniti, because of the excelle More

by DaisyLu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Lefebvre
Jan 30, 2017 -

Austin INFINITI responded

Wow, we're thrilled to read this review, Daisy! This is exactly what we hope to provide every customer who visits us; a friendly, timely, informed, and comfortable service visit. Thank you so much for taking the time to write us a review and we can't wait to see you back next time! -The Team at Austin INFINITI

January 23, 2017

Great service as always! Austin Infiniti always delivers when it comes to servicing my vehicle. Kenny made my service visit smooth and efficient. I was in for an express oil c More

by LMMG37
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenneth Collins
Jan 24, 2017 -

Austin INFINITI responded

We're so glad to hear that we could impress you! Complimentary car washes are just one of the many amenities we provide our deserving customers. We hope that you will treat yourself to a complimentary coffee beverage or snack from the Continental Cafe the next time you swing by. :) We look forward to continuing our relationship and don't hesitate to let us know if there is anything we can assist with! -The Team at Austin INFINITI

January 23, 2017

Quick service! I dropped in without an appointment and they got me in and out within a reasonable amount of time. They were able to take care of everything. More

by K123
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny, Monte
Jan 24, 2017 -

Austin INFINITI responded

We do our best to make every service visit as smooth and painless as possible! Thanks for the great review. :) -The Team at Austin INFINITI

January 21, 2017

Service. Dave was great. He was knowledgeable, helpful. All my questions were answered professionally. I am always pleased with the service provides by Infin More

by Phyllis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Henricks
Jan 27, 2017 -

Austin INFINITI responded

Phyllis, we are constantly hard at work doing everything we can to deliver high quality experiences to every one of our customers. Thank you so much for taking notice. We hope to see you again in the future! -The Team at Austin INFINITI

January 15, 2017

Great service Department! My sister was going to purchase a Q80 but felt like the sales people were really rude and ended up going with e Mercedes. When it was time to trade More

by AndyGirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenneth Collins
Jan 26, 2017 -

Austin INFINITI responded

Andy, we are so glad to hear you had a superior experience when visiting our service center. We recognize our customers are busy and are beyond thankful for their willingness to spend time giving us feedback. We strive to make everyone feel welcomed and respected in a low-pressure environment in sales and service and we're sorry that you did not get a chance to experience that in the showroom. We'll be sure to pass your feedback along to the team in an effort to do better. We look forward to your next service visit and will once again work hard to earn your endorsement. -The Team at Austin INFINITI

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