Austin INFINITI

Great experience Excellent care and service. I love the customer waiting area. Very kind to my 3 year old grandson during our wait. Work done on time and at price Excellent care and service. I love the customer waiting area. Very kind to my 3 year old grandson during our wait. Work done on time and at price More

Service Great job to the entire Infiniti Services Team. My car was brought in a week earlier than my scheduled appointment and my car had everything serviced Great job to the entire Infiniti Services Team. My car was brought in a week earlier than my scheduled appointment and my car had everything serviced during a very busy day in less than 3 hours (new brakes, steering fluid flush, and a new seat cover). Thank you! BK More

Excellent service I brought my JX 35 in for routine service without an appointment. There was a piece of loose trim that needed attention and there was a recall that n I brought my JX 35 in for routine service without an appointment. There was a piece of loose trim that needed attention and there was a recall that needed tending to as well. After about 15 minutes Nick, the Service agent found me and explained that the recall would involve more work than expected, that the service would take bout three hours, and offered me a loaner car. I declined the loaner and waited for the work to be completed. In exactly three hours my car was ready, the trim had been replaced, the routine service which included tire rotation was completed and the recall issue fixed (about $1400.00 for parts and labor for the recall), my car was clean and my bill was less than $100. I am a happy Infinity owner! More

Great service! I always trust Infinity with the service of my car. Bobby is great, and he always keeps me up to date. They also have great prices on tires. You know I always trust Infinity with the service of my car. Bobby is great, and he always keeps me up to date. They also have great prices on tires. You know they are going to do things right. I never feel like they are looking for things to add onto the bill. More

Great experience! Everything went great! Brad and I spoke over the phone a few times before my arrival since the QX80 we purchased was a surprise for my wife and we w Everything went great! Brad and I spoke over the phone a few times before my arrival since the QX80 we purchased was a surprise for my wife and we would be driving in from Georgetown. He always went the extra mile and it showed. He took his time to show us a few options and we felt confident in his guidance. I appreciate him taking in all of the wants and needs we had and throughly understanding what our family enjoys in a SUV. We left with a beautiful new Qx80 and will definitely be back in the future. Laura was next on our list. She was a pleasure to work with and also did not rush us. She spent a lot of additional time with my wife to ensure she knew how to work everything in the vehicle and assured us we could come back for additional guidance if needed. She was a pleasure! Both Brad and Laura were appreciative and thoughtful throughout our interactions. Stephanie in finance was a pleasure to work with as well. She was quick and worked the numbers into our car budget to meet our goals. She also volunteered to drive by our home to pick up the rest of our deposit money and voided check for our ACH today; that was much appreciated as it saved us a trip to Austin from Georgetown. Please pass along my thanks and appreciation to your team. They are all truly an asset to your organization. More

Great service and no surprises! My experience with Infiniti, overall has always been pleasant, and this Dealership, and Service Rep, Bobby, continue the service excellence. We were My experience with Infiniti, overall has always been pleasant, and this Dealership, and Service Rep, Bobby, continue the service excellence. We were provided with a loaner for some work that would be covered for warranty, and did some recommended service to save some money on labor. We are satisfied. More

First time customer I purchased my car, new, three years ago at a dealership in San Antonio where I've taken it for all of its service until this time. It was due to go i I purchased my car, new, three years ago at a dealership in San Antonio where I've taken it for all of its service until this time. It was due to go in and time to get new tires and I decided I'd try out Austin Infinity having heard from various sources that it's service Dept was exceptional My sources proved accurate! It took less than 5 minutes to set up the appointment and the person with whom I spoke could not have been nicer or more helpful. When I got there, I was greeted immediately and introduced to my service advisor, Monte Reger. He could not have been more pleasant and professional. My (very nice, immaculately clean) loaner was waiting for me and no less than 3 people asked if I needed help transferring items from my car. I told Monte that I live 2 hours away and was hoping that my car would be ready in time for me to avoid the worst traffic. Three hours later, my car was ready giving me plenty of time to get out of town before traffic got bad. When I got home, I compared prices between Austin Infinity and the one I'd gone to previously. I was surprised to find a significant difference in prices - in my favor! The best part of all was that the service performed was exactly what the manual states that it needed and I was not strong-armed into having other additional work performed (unlike my experience with my former dealership). I say "former" because I plan to return to Austin Infinity for all future service in spite of the fact that it's a 2 hour drive as opposed to a 20 minute one. It was well worth the drive plus it's conveniently located and close to the places I like to go when in Austin. More

Great Service Dept The service department at Austin Infiniti is fast, friendly and knowledgeable. I drive 100 miles to use this dealership, and I was an hour late due The service department at Austin Infiniti is fast, friendly and knowledgeable. I drive 100 miles to use this dealership, and I was an hour late due to traffic issues. They didn't miss a beat, got me in and out and addressed everything I has scheduled. More

Service was quick and without issue. Arrived 5 minutes till it was open. I was able to wait inside, and was helped quickly. I was told what would happen, the cost (if any), and I was out Arrived 5 minutes till it was open. I was able to wait inside, and was helped quickly. I was told what would happen, the cost (if any), and I was out the door. I signed a couple of papers and the loaner vehicle was waiting for me. Before I drove off, my car was away for service. More

Excellent service! First off -- I love the 2016 QX50 that I purchased back in May of 2016! Monty Reger was the person in service who helped me. I dealt with Monty year First off -- I love the 2016 QX50 that I purchased back in May of 2016! Monty Reger was the person in service who helped me. I dealt with Monty years before when he was at another dealership -- and he is the absolute Best Service Person - professional and knows what he is talking about! He keeps things simple -- he explains exactly what the men will be doing and gave me an estimated time that I would be waiting in their lounge. I love their lounge area -- clean, comfortable, great latte and pastries! They serviced my car and washed it -- and I only had to wait a little less than an hour and a half! (arriving early as possible helps too!). Everyone at Infiniti that I have dealt with are exceptional! A great place and great people! More