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Austin INFINITI
Austin, TX
810 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 810 reviews
April 09, 2017
Thorough and Quick My 1,000 service checkup was thorough and quick! Every employee I came in contact with was friendly, open and professional in a warm way. My husband a My 1,000 service checkup was thorough and quick! Every employee I came in contact with was friendly, open and professional in a warm way. My husband and I visited 4 dealerships the day we went looking since I didn't know what type of vehicle I wanted to purchase. We felt, aside from offering a superior product, that the sales staff was interested in our wants and needs in a vehicle and provided knowledgeable answers and solutions to our questions. We also were impressed with the quality of customer service offered at Infiniti. I do wish, however, that the service department would have reminded me when I came in that my new license plates had arrived and were waiting at the front for me to pick up. I will have to make another trip into Austin to do that. Also, I appreciated the free car wash at the end of my appointment, but the car was not dried completely and water spots were left behind on my dark blue paint. Minor point, I realize, but I just thought I would be thorough also. I am more than pleased with the Infiniti brand and dealership. More
by Marsha Surles
Employees Worked With
Tony Anthony, Kenneth Collins
April 08, 2017
QX56 repairs Kenny was awesome - what a pro! Thorough, diligent, took care of all needs - handled insurance, deductible, and car was waiting for me upon arrival Kenny was awesome - what a pro! Thorough, diligent, took care of all needs - handled insurance, deductible, and car was waiting for me upon arrival with loaner. Well done! More
by Gig Em Ags 68
Employees Worked With
Kenneth Collins
April 08, 2017
got my car serviced. They did a great job They did a great job servicing my car. I enjoyed the wait in the waiting room. Great coffee served. Also got my car washed. All was great!! Thank They did a great job servicing my car. I enjoyed the wait in the waiting room. Great coffee served. Also got my car washed. All was great!! Thanks!! More
by jndemel
Employees Worked With
Dave Henricks
April 06, 2017
Above and beyond customer service! This was the best car buying experience I have had! Daniel and Juan were amazing as well as Jessie! The customer service from everyone I met at this d This was the best car buying experience I have had! Daniel and Juan were amazing as well as Jessie! The customer service from everyone I met at this dealership was amazing! Thank you Austin Infinity! I love my new car! More
by Qx80girl
Employees Worked With
Daniel and Jessie, Juan Lujan
April 05, 2017
Tony and Jesse worked tirelessly to make me happy! Tony and Jesse were amazing to work with during this process. They went above and beyond to make me happy and I always felt like they were happy to he Tony and Jesse were amazing to work with during this process. They went above and beyond to make me happy and I always felt like they were happy to help me when I know I wasn't easy. More
by Ansnss
Employees Worked With
Tony Anthony
April 03, 2017
Smooth Sale Austin Infiniti provided me with a smooth and virtually hassle free car buying experience. Danny was so helpful and kind. I always dread car shoppin Austin Infiniti provided me with a smooth and virtually hassle free car buying experience. Danny was so helpful and kind. I always dread car shopping, but this time was amazing and so smooth. Thank you! More
by Sheena R
Employees Worked With
Danny Elalouf
April 03, 2017
Easy, no hassle, great customer service from start to finish This is my 2nd vehicle with infinity! I have been completely happy with the purchase experience, the maintenance and the overall care after the sale. This is my 2nd vehicle with infinity! I have been completely happy with the purchase experience, the maintenance and the overall care after the sale. As long as this level of customer service is given I will continue to be a loyal customer Austin Infinity. More
by Infinity68
Employees Worked With
Christine , Howard Shaw
March 29, 2017
Well Organized and Smooth Sale The sale of my QX30 went very well. They provide a good salesman, Troy. The electronics & controls explanation and features were good albeit informa The sale of my QX30 went very well. They provide a good salesman, Troy. The electronics & controls explanation and features were good albeit information overload on my part. The finance part was good although I paid cash. The COSTCO Vehicle Purchasing Program also worked well. It saved me money. All in all no complaints. More
by NorthcrossJim
Employees Worked With
Troy Johnson
March 24, 2017
Brad is awesome Brad Rowland did a great job assisting me with the purchase of my Honda. He was very helpful and courteous. I would recommend him to friends and famil Brad Rowland did a great job assisting me with the purchase of my Honda. He was very helpful and courteous. I would recommend him to friends and family More
by Tmhunt898
Employees Worked With
Brad Rowland
March 23, 2017
Worth the drive Howard Shaw, Stephanie & Laura, and Stephanie (in finance) did a phenomenal job. My car buying experience was exceptional from arrival to departure i Howard Shaw, Stephanie & Laura, and Stephanie (in finance) did a phenomenal job. My car buying experience was exceptional from arrival to departure in my beautiful new car. I live 95 miles away and although there is a local dearlership I was impressed with the customer service and personalized attention fron the staff of Austin Infiniti! More
by Ms B
Employees Worked With
Stephanie (Finance), Howard Shaw, Laura Moore
