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Austin INFINITI

Austin, TX

4.7
810 Reviews

8140 Burnet Rd

Austin, TX

78757

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Showing 810 reviews

May 05, 2017

Great service as usual Dave treated me well as usual. Service took about the amount of time he predicted, and he recommended a few services that may need to be done in a co More

by ken57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Henricks
May 28, 2017 -

Austin INFINITI responded

We really appreciate that you took the time to share details about your visit to our dealership, Ken. We are constantly hard at work doing everything we can to deliver high quality experiences to every one of our customers. We look forward to seeing you again in the future and wish you all the best! -The Team at Austin INFINITI

April 28, 2017

awesome Dave is an amazing man. He is always helpful and consistent. Very though at what he does and help you make decisions that are best for your vehicle. More

by elvisandjanice2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Henricks
May 28, 2017 -

Austin INFINITI responded

We're grateful for the kind words! Our staff is trained to deliver the highest quality experience to every customer on every visit. Thanks for taking notice. :) We wish you the best. -The Team at Austin INFINITI

April 17, 2017

Great experience with Austin Infiniti Wonderful dealership facility, knowledgeable sales and finance staff -- just for starters. Our experience in purchasing a new vehicle at Austin Infin More

by JarrettFamily
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Bowles, Maurice Dancy
May 28, 2017 -

Austin INFINITI responded

Compliments like this about our staff make us smile from ear to ear. We appreciate you taking the time to share your experience! Congratulations on the purchase and happy cruising. -The Team at Austin INFINITI

April 16, 2017

Quick, easy, respectful service Super smart service team with metrics-based assessments to help customers with decision making about important services. Friendly service team, easy d More

by drwiser
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Davis
May 28, 2017 -

Austin INFINITI responded

We want every customer to feel comfortable and informed about their vehicle's repairs. With safety in mind, we help our customer understand when repairs are needed immediately and which can wait, which we find our customers appreciate, just like yourself! Thank you for taking notice and we look forward to assisting you next time. -The Team at Austin INFINITI

April 16, 2017

Monte Reiger made the service experience easy. Monte is always helpful and explains what needs to be done. Makes the decision making process easier. I trust him. Glad he's back. Thanks More

by Dotty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monte Reiger
May 28, 2017 -

Austin INFINITI responded

It's always our goal to earn a customer's trust, Dotty. We greatly appreciate you taking the time to write this review and are so glad to hear that you feel at ease with our team. We look forward to assisting you further in the future and wish you the best! -The Team at Austin INFINITI

April 14, 2017

Drop in service Unexpected battery failure. Brought to dealership without appointment. Car was taken in for repair immediately. Comfortable waiting environment and f More

by TZientek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Lefebvre
May 28, 2017 -

Austin INFINITI responded

It's great to know that we could help you out in your time of need! If there is anything, routine or unexpected, that we can assist with, don't hesitate to let us know. :) -The Team at Austin INFINITI

April 13, 2017

Professional, friendly, extremely caring and supportive. I have always been pleased with the service I have received from Austin Infinity. Steve Donovan was my initial service adviser who retired and was ex More

by flamingo37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Lefebvre
May 28, 2017 -

Austin INFINITI responded

We want to thank you for your continued support over the years and appreciate you taking the time to write us a review! Know that are thankful for the trust you have placed on us. Know that we are working extra hard to always push ourselves to the next level. We wish you the best. -The Team at Austin INFINITI

April 12, 2017

The greatest salespeople and service department EVER! Every person I have ever dealt with at Austin Infiniti (since the days when it was located across the street from Highland Mall) has been friendly, he More

by Diane1946
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Anthony, Dave Henricks
May 28, 2017 -

Austin INFINITI responded

Diane, it's the support from our loyal customers like you that make our jobs so great! Reviews highlighting the commitment of our people to serve every customer with passion reaffirm that we are indeed living up to our mission statement. Thank you so much for taking a few moments to let us know how we are doing. We are excited to continuing to serve you and wish you the very best. -The Team at Austin INFINITI

April 12, 2017

Professional My wife and I were treated very well by all the staff we encountered. They were respectful of our time and were more than helpful answering all our q More

by DEAN4444
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Corn, Juan Lujan
May 28, 2017 -

Austin INFINITI responded

We're delighted to hear that our staff has made all the difference for you and your wife, Dean. Businesses are mainly about people connecting to people and knowing that our team is on the ball makes us proud. We look forward to continuing to assist you both and wish you the best. -The Team at Austin INFINITI

April 12, 2017

Awesome Service Dept!!!!!! Took my QX80 in for service and I can't tell you enough how great it was to work with Nick. He was very specific about what needed to be done and expl More

by John Phillips
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Lefebvre
May 28, 2017 -

Austin INFINITI responded

We wanted to take a moment to thank you for telling us and the DealerRater community about your experience with us. Your words of encouragement and praise make us feel proud of who we've hired and the level of service we're committed to. We want everyone to leave as a satisfied customer! Thank you again and take care. -The Team at Austin INFINITI

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