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Austin INFINITI

Austin, TX

4.7
816 Reviews

8140 Burnet Rd

Austin, TX

78757

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Showing 816 reviews

July 23, 2017

Fast, knowledgeable, courteous. My car started acting up unexpectedly so I had no appointment. Chris was great in getting it in and out quickly. I normally don't like to wait but th More

by Eric Hopkins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Hamm
Jul 26, 2017 -

Austin INFINITI responded

It's great to hear that we could help you out in a pinch, Eric! Thanks for choosing us and for the great review. Next time you need us, we'll be here to help, too. :) -The Team at Austin INFINITI

July 20, 2017

QX60 15K mile Service Picked our QX60 at our home (pre-paid maintenance program), provided same model loaner, completed 15K mile service and returned our vehicle cleaned in More

by Wayne R. Prentice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Lefebvre, Michelle Colton
Jul 22, 2017 -

Austin INFINITI responded

We aim to please, Wayne. :) We strive to make every customers visit this smooth. Thank you so much for the review! -The Team at Austin INFINITI

July 18, 2017

Fantastic service manager Dave Provided fantastic service. Explained the problem and delivered the vehicle as promised. Dave provided periodic update and had the car ready washed as More

by Austinite
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Henricks
Jul 19, 2017 -

Austin INFINITI responded

We love to hear that everything went smoothly and our team delivered everything as promised. :) Thanks so much for the review and we look forward to seeing you next time! -The Team at Austin INFINITI

July 14, 2017

Two recalls They took care of car while I waited a short time. Coffee and cookies available. TV and wifi kept me busy and I was out of there! Thanks! More

by Barbjane
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nicholas Lefebvre
Jul 17, 2017 -

Austin INFINITI responded

We're so glad to hear that we could make it an enjoyable experience. :) Thank you for the review and we look forward to seeing you next time! -The Team at Austin INFINITI

July 13, 2017

Service review I like having Kenny Collins as my designated service advisor. He is thorough, polite, reviews all of the service that was done to my JX35. More

by Diana & Tom Fitzgerald
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenneth Collins
Aug 14, 2017 -

Austin INFINITI responded

Diana and Tom, we're glad to know that Kenny is meeting your needs and your preferred advisor. :) Our team is trained to provide the highest level of customer service and it sounds like Kenny is delivering! Thank you so much for the review. -The Team at Austin INFINITI

July 10, 2017

First Class Austin Infiniti Service is always first class. They provide you with an equal loaner car, complete all the work in a timely manner with great communi More

by Donald
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Hamm
Jul 17, 2017 -

Austin INFINITI responded

We can't thank you enough for the kind words, Donald. We believe that business is all about people and the greatest compliments we can receive are those that highlight our staff's commitment to deliver the best possible service. :) Thank you for the review and we look forward to serving you for many more years! -The Team at Austin INFINITI

July 05, 2017

Excellent Great service. Always timely and complete . Good price. I always get the best service at Austin Infiniti. Nick keeps my car in top shape. I have More

by Jones, Tempsie58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Lefebvre
Jul 15, 2017 -

Austin INFINITI responded

We appreciate the kind words and it's great to know that we've never let you down. :) We work hard to make every visit as smooth as possible. Thank you so much for the review and we look forward to serving you again next time! -The Team at Austin INFINTI

July 03, 2017

Great service My Service Representative-Mr. Dave Hendricks has been outstanding each and every time I have been in Infinity in Austin, TX. When he has given me a c More

by glroberts40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Henricks
Jul 20, 2017 -

Austin INFINITI responded

We love reading reviews like yours! Providing honest, transparent repairs is always how we strive to do business and we appreciate you taking notice. :) If there's anything we can help with in the future, know that we'll be here for you. -The Team at Austin INFINITI

July 01, 2017

Great service as always! My service rep was on vacation but his replacement was equally experienced, professional and very nice. Service was performed quickly and they washed More

by Jc1010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
Jul 24, 2017 -

Austin INFINITI responded

We aim to please and it's great to hear that your visit was no exception. Thanks so much for the review! -The Team at Austin INFINITI

June 27, 2017

All 100% Came in for an oil change and was ready pretty dang quick. Also my first visit post Steve. Monte is as close as I’ll get and he did a great job. See y More

by heylookitsmatt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monte
Aug 14, 2017 -

Austin INFINITI responded

We're so glad to hear your visit went smoothly, Matt! We appreciate the review and your business. :) See you next time! -The Team at Austin INFINITI

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