Austin INFINITI

good customer service I don't usually review, but I was particularly pleased with Jeff's customer service. I usually have a different service rep, but apparently he was to I don't usually review, but I was particularly pleased with Jeff's customer service. I usually have a different service rep, but apparently he was too busy so Jeff stepped up and offered to help. I just noticed a little more effort and much better attitude. and therefore had a substantially better experience than usual. So that's why I'm happy to provide this review. I would suggest the other advisors look to Jeff as an example of how to treat their customers. Thanks More

Excellent and hassle free. Very good dealership...the employees were courteous and professional. The buying process was quick and easy. We were in and out of the dealership quic Very good dealership...the employees were courteous and professional. The buying process was quick and easy. We were in and out of the dealership quickly. More

Customer Service Excellent customer service, Very informative & they keep you in the loop on whats going on with the vehicle. I've dealt with other dealerships & it wa Excellent customer service, Very informative & they keep you in the loop on whats going on with the vehicle. I've dealt with other dealerships & it was always a hassle & very time consuming. So Infinty blows the other competition out of the water, They provided us with a great loaner car aswell. More

Super Service My wife and I have bought 5 Infinities over the last 12 years. Last year we moved to Austin and have had Kenny Collins advising us on our service need My wife and I have bought 5 Infinities over the last 12 years. Last year we moved to Austin and have had Kenny Collins advising us on our service needs at Austin Infiniti. And time and time again; Kenny has provided us with super service. He is what helps keep Infiniti ahead of the pack. Thank you More

Fast, knowledgeable, courteous. My car started acting up unexpectedly so I had no appointment. Chris was great in getting it in and out quickly. I normally don't like to wait but th My car started acting up unexpectedly so I had no appointment. Chris was great in getting it in and out quickly. I normally don't like to wait but the lounge area made it a pleasant experience. More

QX60 15K mile Service Picked our QX60 at our home (pre-paid maintenance program), provided same model loaner, completed 15K mile service and returned our vehicle cleaned in Picked our QX60 at our home (pre-paid maintenance program), provided same model loaner, completed 15K mile service and returned our vehicle cleaned inside & outside. More

Fantastic service manager Dave Provided fantastic service. Explained the problem and delivered the vehicle as promised. Dave provided periodic update and had the car ready washed as Provided fantastic service. Explained the problem and delivered the vehicle as promised. Dave provided periodic update and had the car ready washed as originally promised. More

Two recalls They took care of car while I waited a short time. Coffee and cookies available. TV and wifi kept me busy and I was out of there! Thanks! They took care of car while I waited a short time. Coffee and cookies available. TV and wifi kept me busy and I was out of there! Thanks! More

Service review I like having Kenny Collins as my designated service advisor. He is thorough, polite, reviews all of the service that was done to my JX35. I like having Kenny Collins as my designated service advisor. He is thorough, polite, reviews all of the service that was done to my JX35. More

First Class Austin Infiniti Service is always first class. They provide you with an equal loaner car, complete all the work in a timely manner with great communi Austin Infiniti Service is always first class. They provide you with an equal loaner car, complete all the work in a timely manner with great communication along the way and always give me my car back cleaner than when I gave it to them! Even once my warranty is up I will continue to take my Infiniti to them for all my service needs! Austin Infiniti Service is the benchmark for all Service departments to live up to. We have had a Mercedes, Porsche, Jaguar, you name it and none can compare. More