Austin INFINITI

Another great service experience Austin Infiniti is the best dealer I have been to anywhere. Consistently smooth process from making appointment to dropping off vehicle, getting an am Austin Infiniti is the best dealer I have been to anywhere. Consistently smooth process from making appointment to dropping off vehicle, getting an amazing loaner, communication about service process and work completed. I actually like going in for service. Never thought I'd say that. More

Painless Joe made car shopping experience painless, fast and such a joy! Not only was he there through the purchase process, he continues to be there for any Joe made car shopping experience painless, fast and such a joy! Not only was he there through the purchase process, he continues to be there for any questions we may have, and follows up regularly to ensure our satisfaction. Thank you for making our anniversary so special. More

Awesome Service Dave is great. He is always helpful and makes the experience of dealing with service as easy as possible. I always ask for him when service is needed Dave is great. He is always helpful and makes the experience of dealing with service as easy as possible. I always ask for him when service is needed on my car. More

Nail in my tire, Bobby exceeded my expectations! Bobby told me I could bring my car in right away since my tire most likely had a nail in it. I'd only had the "new to me" car for 2 weeks, after havin Bobby told me I could bring my car in right away since my tire most likely had a nail in it. I'd only had the "new to me" car for 2 weeks, after having traded in another "new to me" car of theirs (which did not please my husband), after 3 weeks (it just wasn't my unicorn!), and I was disappointed at already needing to get service. Obviously it was no fault of theirs. The reception I got was prompt and friendly as well as professional. Turns out my vehicle had two new tires covered by warranty and 2 older tires not covered, the nail was in an old one and wasn't repairable... Next thing I knew, they replaced the tire for me, free of charge, and mounted my new plates to boot! Thanks to my team at Infinity, much appreciated! You have a happy customer here! More

Recall fixes I was happy with Kenny and the service team! It took a little longer than we expected but we were happy with the detail they paid and everything was I was happy with Kenny and the service team! It took a little longer than we expected but we were happy with the detail they paid and everything was checked! More

Good Service Got me in and out in less than an hour when was told it would take an hour and 45 minutes. The cookies in the waiting area were good also! Got me in and out in less than an hour when was told it would take an hour and 45 minutes. The cookies in the waiting area were good also! More

Love the team at Austin Infiniti! The Service team at Austin Inifiniti very often surpasses my expectations. They tell me exactly what they'll be doing to my car, and keep me informed The Service team at Austin Inifiniti very often surpasses my expectations. They tell me exactly what they'll be doing to my car, and keep me informed if any surprises happen along the way. They are honest, transparent, and easy to work with. More

EXCELLENCE @ Austin Infiniti Being a former Acura owner and receiving sub-par service on every front, I wasn’t sure what to expect from this luxury dealership. My experience was Being a former Acura owner and receiving sub-par service on every front, I wasn’t sure what to expect from this luxury dealership. My experience was nothing short of EXCEPTIONAL beginning with my first call! This is a classy dealership with a highly professional and friendly staff. HOWARD SHAW in New Car Sales/Leasing was truly a God send. I desperately needed a new vehicle because my car was totally TOTALED (lol). I discussed my situation, gave Howard the specifics, and he took over from there. He is the most thorough, knowledgeable, PATIENT, honest, and kind salesman that I have ever encountered. Howard has an easy-going spirit and his professionalism is unmatched. It was apparent immediately that he truly cares about his customers, and is willing to go above and beyond to ensure their satisfaction. He thought of everything and left no page unturned. He was also able to get the car I wanted from a dealership in Dallas because it was not in stock. Howard worked a GREAT DEAL on my new ride!!! I’ve experienced the “HOWARD MAKES IT HAPPEN” from a former customer’s written review, and I couldn’t agree more! Laura Black (Design Center Consultant) is truly a gem as well. She too is very knowledgeable and professional with a beautiful personality. My interaction with Mike Marsalis (Finance/Business Manager) was also STELLAR. He was as cool as the ocean breeze and funny to boot! They are definitely great additions to this establishment. In a time where the NORM for customer service (in every sector) is just HORRIFIC, my faith in the existence of EXCELLENT service was definitely RESTORED!!! HANDS DOWN THE BEST CAR BUYING EXPERIENCE I HAVE EVER HAD!!! I will DEFINITELY refer everyone I know to this fine dealership. Thanks Howard and the Austin Infiniti Team! YOU GUYS ARE A CLASS ACT!!! More

First time experience. We located this dealer on the internet, knowing that the location was near enough to Waco for us to have an extended visit. We were very pleased with We located this dealer on the internet, knowing that the location was near enough to Waco for us to have an extended visit. We were very pleased with the inventory, both in quantity and price range. Mr. Chris Winters helped us a great deal with selection and advice. This was a first time for us to buy an Infinity and we were thoroughly impressed. We received great instruction about our purchased vehicle. Would highly recommend this dealer and their fine staff! More

Infinity FX35 Service Kenny was polite and friendly on the phone in in person for out first visit, He was prompt and knowledgeable his follow up calls and when we picked up Kenny was polite and friendly on the phone in in person for out first visit, He was prompt and knowledgeable his follow up calls and when we picked up our vehicle. We certainly request Kenny as our service advisor the next time we require service More