Austin INFINITI

Great Service Every Time! I drive a lot for my job and need to have my vehicle serviced quite frequently. I can’t imagine any other dealership having better customer service an I drive a lot for my job and need to have my vehicle serviced quite frequently. I can’t imagine any other dealership having better customer service and care. I get the same level of service there every time and my car always leaves the lot looking like new. They have a nice spacious waiting area with full service cafe and WiFi. I highly recommend Austin Infiniti to anyone looking for a great auto service experience! More

Very easy and efficient process Kenny is very professional and took the time to listen and through in explaining the process. the work was done same day. i very happy with the result Kenny is very professional and took the time to listen and through in explaining the process. the work was done same day. i very happy with the results. More

Awesome Michelle is outstanding! She is very professional and accommodating. Service was provided as promised and on time. Will definitely return. Extreme Michelle is outstanding! She is very professional and accommodating. Service was provided as promised and on time. Will definitely return. Extremely satisfied with the work. More

The vehicles and service keep us coming back We're driving our 3rd and 4th Infinitis for our household. That's no accident. We're repeat customers because of the value of our vehicles, and the We're driving our 3rd and 4th Infinitis for our household. That's no accident. We're repeat customers because of the value of our vehicles, and the service from Austin Infiniti. More

In Love with My New Car! I came in for an oil change and came out with a new car and LOVE it! Mt Sales Consultant, Howard, listened to what I needed and provided a solution th I came in for an oil change and came out with a new car and LOVE it! Mt Sales Consultant, Howard, listened to what I needed and provided a solution that was perfect! I would definitely recommend this dealership! I have been and will always be an Infiniti girl! Thanks ya'll for the AWESOME customer service! More

Great buying experience I was forced to search for a car after losing my vehicle during Harvey. I, like many people, hate the haggle over car prices. So this was a surprisin I was forced to search for a car after losing my vehicle during Harvey. I, like many people, hate the haggle over car prices. So this was a surprisingly easy experience. Joe was extremely communicative. The process was quick. My one issue is that the car had 3k miles more than was posted online. I wasn't told until I noticed when I arrived to pick up the car that a mistake was made when it was listed online. More

Austin Infiniti truly puts you first! It was such and ease dealing with the Austin Infiniti team! Very courteous, thoughtful and professional team of people there. They all made us feel wa It was such and ease dealing with the Austin Infiniti team! Very courteous, thoughtful and professional team of people there. They all made us feel warm and welcome. More

Professional environment, no high-pressure sales tactics I have purchased several vehicles through Continental Auto Group dealers and the experience has been great every time. Austin Infiniti was no exceptio I have purchased several vehicles through Continental Auto Group dealers and the experience has been great every time. Austin Infiniti was no exception. The staff is very professional and I never felt like I was being pressured. PJ and Kristi were awesome. More

Excellent Service 1.knowable staff 2. Excellent Customer Service 3. Quality work 4. Reasonable wait time with a customer lounge that offers complimentary drinks and 1.knowable staff 2. Excellent Customer Service 3. Quality work 4. Reasonable wait time with a customer lounge that offers complimentary drinks and snacks as well as many areas to watch TV or use a work space More

Customers are Priority-One I wanted to say that our experience with Austin Infiniti was about the best that we have ever had purchasing a car! We did a pre-approved through Ca I wanted to say that our experience with Austin Infiniti was about the best that we have ever had purchasing a car! We did a pre-approved through Capital Car Navigator for a car we wanted and and saw that Infinity was a preferred dealership. We used TrueCar to get a bid and we were called within two minutes by the dealership representative. Juan Lujan assisted us through a quick and painless process which took less than 2 hours our first day (including the test drive), and just so we didn't have to wait a couple more hours to speak with financing (there were some people ahead of us), he made an appointment for us to come in the next day to finish the process. Juan answered all of our questions and gave us first-class treatment. He had noticed that the owner's manual was somewhat ragged looking when he was getting the car ready and so he took the initiative to order a new one and will have it sent to us. That was a really nice surprise which shows his commitment to excellence. Our car was detailed and a full tank of gas when we came in to sign the papers. The staff of Austin Infinity made sure that an open recall was fixed, and even found an unlisted recall which was also fixed for us. Signing the papers was quick and in less than an hour and a half we were driving our new(ish) used car. More