Austin INFINITI

Offer a 2 hour car-buying process on pre-approved lending on I’ve already researched the vehicle that I wanted to purchase. I’ve even inquired with the internet department to see if the vehicle was available. In I’ve already researched the vehicle that I wanted to purchase. I’ve even inquired with the internet department to see if the vehicle was available. In my email I asked if the price was negotiable. I wrote that I had a trade-in vehicle with pre-approved financing. The response that I received made it seem like you had multiple buyer lined up to purchase this particular vehicle to place me in a desperate situation. Why have an internet best price offer if no one responds. The sales tactics used by the online department are very misleading rather than forthcoming as it may be. I would rate my experience with Jessica Johnson at 5 stars; she is awesome. More

Exceptional Car Buying Experience We had a very positive, stress-free experience with Maurice. He listened to what we had in mind and assured us he could get us into the right car with We had a very positive, stress-free experience with Maurice. He listened to what we had in mind and assured us he could get us into the right car within our working budget. He did exactly what he said he would do. He found us the QX 50 with everything we wanted. He was able to find the exterior and interior color that we wanted along with our requested packages. We were thrilled. From there, he brought in Laura Black, who explained the window tinting, etc. We never felt pressure from either Maurice or Laura. They both listened and answered all our questions. From there, Maurice lead us to another exceptional employee, Stephanie Auld, to complete the paperwork and financing. Just like Maurice, she was very professional and obviously very knowledgable. From there, we went to see our new car that had been detailed and looked beautiful. John (not sure of his name because I can't find his card) did an excellent job of explaining how to use the features on our new car. He synced my phone with Bluetooth and very patiently explained some new features we weren't familiar with. He encouraged us to call with any questions or come back in if we got confused. He is a great teacher. From there, he introduced us to Dave in Service. Dave had been recommended to me by a friend that drives an Infiniti. We left feeling great and knew we were in good hands. More

Model of Professionalism and Customer Service This was the first time purchasing a vehicle from Infiniti. Although my past experiences were all with the service department -- which was very good This was the first time purchasing a vehicle from Infiniti. Although my past experiences were all with the service department -- which was very good -- I was still stressed about purchasing a car. Tony made car buying easy and stress free. He was very considerate of my time and I really appreciate it. More

Great customer service I was given Monty as my service guy. He was wonderful. He actually took the time to listen to my concerns and get everything that I had asked for take I was given Monty as my service guy. He was wonderful. He actually took the time to listen to my concerns and get everything that I had asked for taken care of. I heard nothing out of his mouth except I will get it taken care of for you and didn't even question one thing. His attitude and willingness to go above and beyond was amazing. I will say I am a little shocked at his customer service because I have had some pretty crappy service people in my life.There is nothing like having a guy who is generally compassion about who he works for and his customers. I have never owned an infiniti or experience such a great man in this industry. Thank you Monty for the things that you have done for me and my convertible. She is my baby and I want her always to be in tip knot shape. Great service and care. Keshia More

Nothing short of AMAZING Monty was my service coordinator and I could not be more appreciative of his service. Understanding how crazy Austin's traffic can be, Monte went abov Monty was my service coordinator and I could not be more appreciative of his service. Understanding how crazy Austin's traffic can be, Monte went above and beyond by staying after closing time to ensure I was able to pick up my vehicle. There is only one Infiniti service dealer in town and to be honest it would be highly difficult to exceed the service provided. If the other service coordinators are as amazing as Monte this dealership hands down would be the best one I've experienced. (I've been to at least 6 throughout the US) More