Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Austin INFINITI
Austin, TX
816 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 816 reviews
December 14, 2017
Surprisingly honest and upfront Gil was great, best experience I have had with a car dealership in 20+ years. Will defiantly come to your auto group for my next purchase Gil was great, best experience I have had with a car dealership in 20+ years. Will defiantly come to your auto group for my next purchase More
by Kevin Crown
Employees Worked With
Mike Marsalis, One other lady who sold me the car tinting...forgot her name, Gilbert Garcia
December 13, 2017
Helpful and answered all of our questions We don't live in the area so all of our questions were answered well and he met us at the airport. Paperwork was done in a timely matter. Thanks! We don't live in the area so all of our questions were answered well and he met us at the airport. Paperwork was done in a timely matter. Thanks! More
by buyer123
Employees Worked With
Joe Nichols
December 13, 2017
Always great service Thank you Chris for always ensuring a pleasant visit. He is very through about the service being done and offering overall status of my vehicle. Thank you Chris for always ensuring a pleasant visit. He is very through about the service being done and offering overall status of my vehicle. More
by Nyladam1
Employees Worked With
Chris Hamm
December 10, 2017
Great service I have worked with Monte for years and he does a great job keeping me up to date with the progrerss of my car. Thanks! I have worked with Monte for years and he does a great job keeping me up to date with the progrerss of my car. Thanks! More
by Leeboyd512
Employees Worked With
Monte Reger
December 05, 2017
Stellar Service! The service I receive from Austin Infiniti, and specifically, Nick Lefebvre, has always been excellent and this time was no exception. My car is now The service I receive from Austin Infiniti, and specifically, Nick Lefebvre, has always been excellent and this time was no exception. My car is now 11 years old and I have no doubt it will run another 11. I thought about replacing it with another make of car, but I don't want to change service departments! More
by sbl
Employees Worked With
Nicholas Lefebvre
December 02, 2017
Great Service Team Dave in service is the best whenever I come in for my service needs. Tony always makes sure I’m helped when I purchase my parts He is Awesome Dave in service is the best whenever I come in for my service needs. Tony always makes sure I’m helped when I purchase my parts He is Awesome More
by Feliciadan
Employees Worked With
Dave Henricks, Tony Miano
November 30, 2017
Offer a 2 hour car-buying process on pre-approved lending on I’ve already researched the vehicle that I wanted to purchase. I’ve even inquired with the internet department to see if the vehicle was available. In I’ve already researched the vehicle that I wanted to purchase. I’ve even inquired with the internet department to see if the vehicle was available. In my email I asked if the price was negotiable. I wrote that I had a trade-in vehicle with pre-approved financing. The response that I received made it seem like you had multiple buyer lined up to purchase this particular vehicle to place me in a desperate situation. Why have an internet best price offer if no one responds. The sales tactics used by the online department are very misleading rather than forthcoming as it may be. I would rate my experience with Jessica Johnson at 5 stars; she is awesome. More
by kkqtc8
Employees Worked With
Joy Morales - Internet Sales Manager, Jessican Johnson, Maurice Dancy
November 28, 2017
Always Taken Care of Me Kenny my service advisor knows I like driving the cars as loaners, but gave me an option to choose a car or a QX80 which to my surprise was just wonde Kenny my service advisor knows I like driving the cars as loaners, but gave me an option to choose a car or a QX80 which to my surprise was just wonderful to drive. Being a much taller person, the extra room in the loaner was wonderful, and opened my eyes to having options. I appreciate having options and I appreciate how Kenny takes great care of me and my G37 is running beautifully after this last service. More
by Halamuda
Employees Worked With
Kenneth Collins
November 28, 2017
Nic's the man If you need your car serviced go to Nic. He's very helpful and always goes the extra mile. In fact just a couple of days ago he helped me get a hawk o If you need your car serviced go to Nic. He's very helpful and always goes the extra mile. In fact just a couple of days ago he helped me get a hawk out of my car. Couldn't ask for more. More
by Chase Rowland
Employees Worked With
Nicholas Lefebvre
November 28, 2017
Stellar Experience All Around!! Every single person that we worked with during the purchase of our vehicle provided outstanding and exceptional customer service. Tony was extremely Every single person that we worked with during the purchase of our vehicle provided outstanding and exceptional customer service. Tony was extremely friendly, honest and up front, from the begging to the end, and provided top notch customer service, without any pressure whatsoever! We have never been so impressed with the overall staff at a dealership, and walked away feeling as though we were part of the Infiniti family. We thoroughly enjoyed every minute with the entire Infiniti staff, working through this process from beginning to end! More
by Kelly Gamble
Employees Worked With
Tony Anthony, Stephanie Auld, Kristi Freitag, Kat Looney
