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Austin INFINITI
Austin, TX
808 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 808 reviews
December 22, 2017
Great as always I don't have time to write much of a review but I will sum up my feelings about this dealership with the following: I live a 2 hour drive from this d I don't have time to write much of a review but I will sum up my feelings about this dealership with the following: I live a 2 hour drive from this dealership. There is a dealership 15-20 minutes from my home. I choose to drive AT LEAST two hours and deal with Austin traffic when I could zip down the road to the closest Infinity dealership. I choose to have my car serviced at Austin Infinity. It's obviously not due to the convenience! More
by High expectations
Employees Worked With
Mark Bailey, Monte Reger
December 21, 2017
Excellent!!! Gilbert Garcia was great and very responsive! The car was ready for pickup and paperwork was prepared in a timely manner. Exceptional customer servic Gilbert Garcia was great and very responsive! The car was ready for pickup and paperwork was prepared in a timely manner. Exceptional customer service from the entire Austin Infiniti staff as always. More
by Louis Zachary
Employees Worked With
Fabiola Valencia, Stephanie Auld, Gilbert Garcia
December 14, 2017
Surprisingly honest and upfront Gil was great, best experience I have had with a car dealership in 20+ years. Will defiantly come to your auto group for my next purchase Gil was great, best experience I have had with a car dealership in 20+ years. Will defiantly come to your auto group for my next purchase More
by Kevin Crown
Employees Worked With
Mike Marsalis, One other lady who sold me the car tinting...forgot her name, Gilbert Garcia
December 13, 2017
Always great service Thank you Chris for always ensuring a pleasant visit. He is very through about the service being done and offering overall status of my vehicle. Thank you Chris for always ensuring a pleasant visit. He is very through about the service being done and offering overall status of my vehicle. More
by Nyladam1
Employees Worked With
Chris Hamm
December 13, 2017
Helpful and answered all of our questions We don't live in the area so all of our questions were answered well and he met us at the airport. Paperwork was done in a timely matter. Thanks! We don't live in the area so all of our questions were answered well and he met us at the airport. Paperwork was done in a timely matter. Thanks! More
by buyer123
Employees Worked With
Joe Nichols
December 10, 2017
Great service I have worked with Monte for years and he does a great job keeping me up to date with the progrerss of my car. Thanks! I have worked with Monte for years and he does a great job keeping me up to date with the progrerss of my car. Thanks! More
by Leeboyd512
Employees Worked With
Monte Reger
December 05, 2017
Stellar Service! The service I receive from Austin Infiniti, and specifically, Nick Lefebvre, has always been excellent and this time was no exception. My car is now The service I receive from Austin Infiniti, and specifically, Nick Lefebvre, has always been excellent and this time was no exception. My car is now 11 years old and I have no doubt it will run another 11. I thought about replacing it with another make of car, but I don't want to change service departments! More
by sbl
Employees Worked With
Nicholas Lefebvre
December 02, 2017
Great Service Team Dave in service is the best whenever I come in for my service needs. Tony always makes sure I’m helped when I purchase my parts He is Awesome Dave in service is the best whenever I come in for my service needs. Tony always makes sure I’m helped when I purchase my parts He is Awesome More
by Feliciadan
Employees Worked With
Dave Henricks, Tony Miano
November 30, 2017
Offer a 2 hour car-buying process on pre-approved lending on I’ve already researched the vehicle that I wanted to purchase. I’ve even inquired with the internet department to see if the vehicle was available. In I’ve already researched the vehicle that I wanted to purchase. I’ve even inquired with the internet department to see if the vehicle was available. In my email I asked if the price was negotiable. I wrote that I had a trade-in vehicle with pre-approved financing. The response that I received made it seem like you had multiple buyer lined up to purchase this particular vehicle to place me in a desperate situation. Why have an internet best price offer if no one responds. The sales tactics used by the online department are very misleading rather than forthcoming as it may be. I would rate my experience with Jessica Johnson at 5 stars; she is awesome. More
by kkqtc8
Employees Worked With
Joy Morales - Internet Sales Manager, Jessican Johnson, Maurice Dancy
November 28, 2017
Always Taken Care of Me Kenny my service advisor knows I like driving the cars as loaners, but gave me an option to choose a car or a QX80 which to my surprise was just wonde Kenny my service advisor knows I like driving the cars as loaners, but gave me an option to choose a car or a QX80 which to my surprise was just wonderful to drive. Being a much taller person, the extra room in the loaner was wonderful, and opened my eyes to having options. I appreciate having options and I appreciate how Kenny takes great care of me and my G37 is running beautifully after this last service. More
by Halamuda
Employees Worked With
Kenneth Collins
